[Update: As of 5/1/14 we are no longer accepting applications for this position. To all of those who applied, thank you for being a part of this process with us. To all of those who shared this post with friends, thank you for making our search fruitful.]

Hello, world! We’re expanding our staff again, and this time we are doing it in our most important department: Customer Care. We’re looking for a warm, caring, and tech-savvy person to join the team that supports Get Connected. If the following job description sounds like it’s a good fit for you or someone you know, please have them apply. We’d love to hear from them and learn about how they might be a good fit for us.


Responsibilities for the role of Customer Care Representative include but are not limited to the following:

  • Responding to inbound questions about function and use of the software as efficiently as possible while prioritizing accuracy and quickness.
  • Assist with basic technical work including spreadsheet/data manipulation, HTML template modification, etc. as is necessary.
  • Following up on client requests.
  • Guiding new clients through the process of receiving and launching their Get Connected software account.
  • Training administrators and agency managers in the use of the software.
  • Reporting to the Director of the Galaxy TCS Department.
  • Attending weekly Status Meetings with the rest of the Galaxy Team.
  • Personally presenting status updates as related to roles & responsibilities on an as-needed basis during Galaxy team Status Meetings.


An applicant must demonstrate the following experience, traits, and skills in order to be considered for this position:

  • Has a pleasant, patient, and friendly attitude.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Proficiency with word processing software and above average ability with web browsers and spreadsheet software. Familiarity with photo editing, video editing, and webinar software is a plus.
  • Strong detail orientation and communication/listening skills.
  • Strong work ethic and team player mentality.
  • Ability to handle a wide variety of customer personalities, respond to complaints and criticisms constructively, and celebrate with successful clients.
  • Experience in non-profits. Experience as a volunteer manager is a plus.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Strong decision making and analytical abilities.


Salary and benefits for this position total to $32,000-$36,000 annually.


May 2014


Applicants should send resumes and cover letters to andy@galaxydigital.com.