00:10:42 Candace May: Hello from Chicagoland area! 00:10:45 Fernando Castillo: Awesome, my pleasure to be here. Thank you for this. 00:10:51 Annelise Ferry: Hi Hi Candace! 00:11:03 Sheila McCoy: Sheila from Heart of Putnam, Palatka, FL 00:11:43 Gloria Penaflor: Gloria from Spokane, Washington 00:12:23 Kari Zimmerman: Kari from Topeka and Shawnee County Public Library, Topeka Kansas 00:12:26 Annelise Ferry: Glad to have you here today, Sheila and Gloria! 00:12:29 Annelise Ferry: Welcome Kari!! 00:13:05 Lea Ann Gross: Lea Ann Gross, CVM Catholic Charities Migration and Refugee Services - Diocese of Arlington, VA 00:13:16 Kristin Keckler-Alexander: Kristin from The National WWI Museum and Memorial in Kansas City MO 00:13:19 Linda Howell: Linda from Genesee Valley Audubon in Rochester, NY 00:13:31 Annelise Ferry: Welcome Kristin! Thanks for joining Linda and Lea Ann! 00:13:38 Ashley Tesar: Ashley Tesar from United Way of Lincoln and Lancaster County in Nebraska 00:13:40 Ineavelle Colon Reyes: Ineavelle Colon Catholic Charities Central Florida 00:13:53 Kathryn Arsenault: Kathryn Arsenault from Oakville Ontario, Acclaim Health 00:13:58 Trish O'Donnell: Hi from FAMD in Dearborn, MI 00:14:01 Annelise Ferry: Keep an eye on the chat - I’ll be sharing tons of helpful, relevant resources on volunteer engagement throughout the webinar! 00:14:06 Valerie Benites: Valerie Benites - NJRISE, Mercer County New Jersey 00:14:07 Michael Wagner: Michael Wagner - Valley Real Life Church, Post Falls, WA 00:14:16 Renita Carter: Hi Renita Carter, Lighthouse Guild, New York City 00:14:16 Jennifer Gruber: Norfolk, VA 00:14:17 Rebecca Pratt: Rebecca Pratt United Way of North Idaho 00:14:21 Kim Paddyaker: Hi from Kim at Catholic Charities OKC 00:14:24 Whitney Morris: Whitney from Freedom Readers in Coastal South Carolina 00:14:24 Annelise Ferry: Welcome everyone! 00:14:25 Dave Close: Dave from University of Tennessee Extension, UT Knoxville 00:14:32 Isabella Oliver: Isabella Oliver - South Dakota Helpline Center 00:14:36 Tracey O’Neill: Hi everyone. Tracey O’Neill in Melbourne, Australia. 00:14:48 Jonah Mizrahi: Jonah Mizrahi, Jewish Family Service of Seattle 00:14:50 Parker Henson: Hi from Parker, Friends of Birmingham Botanical Gardens ! 00:14:51 Lara Hollaway: Asheville, NC 00:14:53 Annelise Ferry: Thanks so much for joining us today for Leading Volunteer Engagement:The Strategic Mindset from Macro to Micro featuring Erin Spink! 00:15:06 Annelise Ferry: TRACEY! Welcome! 00:15:07 Stephanie Pelicano: Hi Everyone! Stephanie from CMHA British Columbia Canada. 00:15:09 Tracey O’Neill: Thanks my friend. x 00:15:21 Tyrie Goodner: Tyrie Goodner, Pope Francis Center. Detroit, MI 00:15:40 Frost Raulston-Sloderbeck: Hi Everyone! LaTisha Frost Raulston-Sloderbeck from Cocke County Long Term Recovery Group 00:15:56 Alice Eekman: Hi all, Alice Eekman here from Erasmus University in the Netherlands 00:16:30 Letty Martinez: Hi! Danna Lizalde from Literacy Coalition of the Permian Basin Midland, TX 00:16:31 Annelise Ferry: Welcome everyone! 00:16:45 Kimberly Woodward: Hi all, Kimberly from Japan Society, Inc in New York City. 00:16:51 zaneta Taylor: Hi! Zaneta Taylor, ZERO Prostate Cancer - Atlanta Ga 00:17:03 Fireflies.ai Notetaker Aaron: Aaron invited Fireflies.ai here to record & take notes. View Security & Privacy info: https://fireflies.ai/policy Type: '/ff leave' - Remove Fireflies View Realtime notes here: https://app.fireflies.ai/live/01K8KEG7N4G2WEJKHRSF7CSKN1?ref=live_chat 00:17:25 Annelise Ferry: Keep an eye on the chat! I’ll be sharing tons of bonus resources throughout the webinar! 00:17:26 Cheryl Pray: Will the slides be available? 00:17:40 Keva DeKay: Juna Sanchez - Our Kūpuna, Hawai'i 00:17:47 Stephanie Mauss: Good morning from Foothill Family Shelter in Upland, CA!-Raquel Sanchez, Community Services Manager 00:18:00 Laurel Teel: Hi, I'm an AI assistant helping Laurel Teel take notes for this meeting. Follow along the transcript here: https://otter.ai/u/ZDeRhKS-Ujtz84WLhsiMRTWYMaI?utm_source=va_chat_link_1 You can see screenshots and add highlights and comments. After the meeting, you'll get a summary and action items. If you'd like to stop this recording, you can go to the link above and click the Stop button. If you'd like to stop the recordings for all Otter Notetakers in this meeting, you can type "otter stop" in Zoom chat. 00:18:00 Andrea Kunz: Hi, I'm an AI assistant helping Andrea Kuntz take notes for this meeting. Follow along the transcript here: https://otter.ai/u/j3LEeE7GgFPJK2nM1SvIjafzgBI?utm_source=va_chat_link_1 You can see screenshots and add highlights and comments. After the meeting, you'll get a summary and action items. If you'd like to stop this recording, you can go to the link above and click the Stop button. If you'd like to stop the recordings for all Otter Notetakers in this meeting, you can type "otter stop" in Zoom chat. 00:18:00 Mary Overton: Hi, I'm an AI assistant helping Mary Overton take notes for this meeting. Follow along the transcript here: https://otter.ai/u/kBkO9uSuKKEDQw0X7s5m_wLA63I?utm_source=va_chat_link_1 You can see screenshots and add highlights and comments. After the meeting, you'll get a summary and action items. 00:18:01 Kristen Kespert: Hi, I'm an AI assistant helping Kristen Kespert take notes for this meeting. Follow along the transcript here: https://otter.ai/u/SXp-eIfqHYbP_o5fMxJyfuZgsU4?utm_source=va_chat_link_1 You can see screenshots and add highlights and comments. After the meeting, you'll get a summary and action items. If you'd like to stop this recording, you can go to the link above and click the Stop button. If you'd like to stop the recordings for all Otter Notetakers in this meeting, you can type "otter stop" in Zoom chat. 00:18:01 Bella Williams: Hi, I'm an AI assistant helping Bella Arredondo take notes for this meeting. Follow along the transcript here: https://otter.ai/u/cJU88XbK5B0r3nPUWRkKO3HONZc?utm_source=va_chat_link_1 You can see screenshots and add highlights and comments. After the meeting, you'll get a summary and action items. 00:18:04 Annelise Ferry: @Hi Cheryl! Yes, we’ll send the slides, recording, and the chatbox by email 00:19:27 Amy Hetzler: Amy in Montana here! :O) 00:19:38 Annelise Ferry: Welcome Amy! 00:20:53 Court McCracken (she/her): Can’t wait!!! 00:21:05 Annelise Ferry: Please join us!!! Go to Menti.com Code: 1319 9270 00:23:12 Jeanine Schneider: Is joining menti.com necessary? 00:23:18 Annelise Ferry: The Ultimate Guide to Boosting Volunteer Engagement with Technology - https://www.galaxydigital.com/free-tools/the-ultimate-guide-to-boosting-volunteer-engagement-with-technology 00:23:34 Court McCracken (she/her): It is necessary if you’d like to participate in the interactive portions of the presentation 00:24:23 Annelise Ferry: If you’re joining us a bit late, please head to Menti.com Code: 1319 9270 00:24:39 Annelise Ferry: This will allow you to access the interactive portion of the presentation :) 00:24:44 Frost Raulston-Sloderbeck: Is anyone else experiencing periodic lag in the presenters stream? 00:24:50 Rebecca Pratt: yes 00:24:54 Marilyn Hughes: yes 00:24:54 Daniel Shafer: yes 00:24:56 zaneta Taylor: Yes - I am 00:24:56 Bella Williams: yes! 00:24:58 Amy Hetzler: yes 00:24:59 Carissa Santangelo: I'm also experiencing occasional lag 00:25:10 Lauren Ralbovsky: yes 00:25:20 Fernando Castillo: yes 00:25:21 Renita Carter: yes 00:25:38 Cheryl Braun: yes 00:25:39 Kristin Keckler-Alexander: Yes 00:25:43 Gloria Penaflor: yes 00:25:44 Annelise Ferry: Thanks for letting us know! 00:26:43 Court McCracken (she/her): Has anyone experienced that before? That Volunteer Engagement is perceived as more Administrative vs. Strategic? 00:27:04 Annelise Ferry: Yes, Court! 00:27:12 Holly McClement: 💯 00:27:16 Frost Raulston-Sloderbeck: It's every 30 seconds she sounds pixilated audio 00:27:16 Marilyn Hughes: definitely 00:27:18 Bella Williams: Yes absolutely. 00:27:23 Amy Hetzler: Our org is just now turning the giant ship toward strategy, vs whatever we get we get. 00:27:26 Mike Frandsen: very much so 00:27:38 Fernando Castillo: yes I've felt that before 00:27:44 zaneta Taylor: Yes @Court and often as an after thought to engage people in our work/events etc. We are starting to shift this narrative at our org now! 00:27:49 Jennifer Gruber: What is Court's full name? I missed it 00:28:08 Frost Raulston-Sloderbeck: The long term strategy informs how you create processes for the micro 00:28:20 Annelise Ferry: @Jennifer Courtney McCracken! 00:28:48 Court McCracken (she/her): Anyone seeing the shift towards strategy like some are mentioning here? 00:29:10 Holly McClement: 👍 00:29:18 Annelise Ferry: Here’s a resource that addresses some of these changes:The NEW Guide to Volunteer Recruitment in 2025 - https://www.galaxydigital.com/free-tools/volunteer-recruitment-ebook 00:29:40 Annelise Ferry: “What we do matters” Love that 00:29:47 Court McCracken (she/her): Yes, volunteer engagement absolutely matters 00:30:01 Marilyn Hughes: We now have a National Volunteer Council who we go to for some strategic thinking. 00:30:17 Annelise Ferry: Need help with data? Calculating Volunteer Program ROI: A Holistic View for Volunteer Leaders - https://www.galaxydigital.com/free-tools/volunteer-program-roi-guide 00:30:19 Court McCracken (she/her): Incredible, Marilyn! 00:30:56 Lisa Wetherby: Am I the only one experiencing audio drop outs? 00:31:07 Heather Whipple: I am also 00:31:10 Amber Campbell-Moore: No I thought it was my connection 00:31:17 Amy Hetzler: The audio is stuttered and scratchy for brief moments. 00:31:24 Annelise Ferry: Hi Lisa, no you’re not alone. There has been some periodic lag 00:31:24 Frost Raulston-Sloderbeck: both audio and video pixilating here 00:31:24 Marissa Pillai: I am as well. 00:31:28 Emilie Bromet-Bauer: Will we be getting a recording and/or the PPT after the presentation? 00:31:30 Bella Williams: No, i think it might be a glitch. Seems that all of us are experiencing it. 00:31:32 Stephanie Pelicano: yes it's cutting off 00:31:32 Marilyn Hughes: I am as well 00:31:32 Bill Wagner: same here 00:31:37 Kristin Keckler-Alexander: not just you :) 00:31:37 Court McCracken (she/her): Apologies, I do believe that there are moments of connectivity challenge 00:31:45 Annelise Ferry: Menti.com Code: 1319 9270 00:31:47 Court McCracken (she/her): Hop into Menti now!!! 00:31:52 Annelise Ferry: Head here: 00:31:54 Annelise Ferry: Menti.com Code: 1319 9270 00:32:05 Court McCracken (she/her): Do you feel this tension of the Micro/Macro? 00:32:29 Annelise Ferry: I answered in the Menti!! Excited to see your responses too! 00:32:35 Erika Romero: I little bit , but its fine 00:32:46 Annelise Ferry: WOW! Love this engagement! 00:32:52 Annelise Ferry: Thanks everyone!! 00:33:34 Emilie Bromet-Bauer: Cutting out again... 00:33:38 Kristin Keckler-Alexander: audio still dropping out 00:34:43 Frost Raulston-Sloderbeck: my audio is gone 00:34:48 Annelise Ferry: Volunteer Retention: 9 Ways to Keep Your Volunteers - https://www.galaxydigital.com/blog/volunteer-retention 00:36:12 Whitney Morris: We have so many volunteers going directly to the board saying that they don't feel engaged... but they don't show up to the engagement activities we plan. I don't know what the disconnect is - we've tried virtual, in-person, etc. I also talk with all 100+ of them several times every quarter. I'm at a loss. 00:36:15 Annelise Ferry: If you need help communicating with volunteers to keep them engaged! The Digital Volunteer Communications Guide + Templates - https://www.galaxydigital.com/free-tools/digital-volunteer-communications-guide 00:36:31 Court McCracken (she/her): Whitney that is really tough 00:36:41 Court McCracken (she/her): What types of volunteer roles do you have? 00:36:51 Amy Hetzler: Are all of the links in the chat cataloged on the Menti website? 00:37:11 Whitney Morris: @Court - literacy tutors for elementary aged children. They volunteer approximately 2 hrs/week. 00:37:17 Frost Raulston-Sloderbeck: I can't understand any audio. 00:37:19 Annelise Ferry: @Amy Good question! We’ll be automatically sending you an email with the chatbot, the recording, and the slides! 00:37:41 Annelise Ferry: Excited to hear your thoughts on the Menti poll! 00:37:45 Court McCracken (she/her): Hearing you @Whitney, than you so much for sharing 00:37:56 Annelise Ferry: Menti.com Code: 1319 9270 00:37:56 Shirray Burnside: @Whitney have you tried asking them what types of engagement activities they prefer? Maybe put out an anonymous survey? 00:38:03 Court McCracken (she/her): What do you tend towards? Micro or Macro? 00:38:22 Keva DeKay: Can we get more examples of micro and macro? 00:38:30 Amy Hetzler: I work on Macro and a team of 20 colleagues in the field are in the vol relationship and doing the micro 00:38:32 Jennifer Gruber: Yes more examples 00:38:42 Court McCracken (she/her): Yes, we’ll be heading into the examples soon! 00:38:52 Whitney Morris: @Court I have an in-person volunteer engagement tonight - feeling discouraged that only 5 people signed up. But I'm also trying to make it so good they talk about it and hopefully encourage others to show up. We also have branded items that volunteers can only get if they show up. 00:38:56 Bella Williams: I would also love more examples of Macro and Micro 00:39:07 Frost Raulston-Sloderbeck: I am doing both things. new organization so trying to develop the processes simultaneously 00:39:10 Annelise Ferry: Love seeing these answers!! 00:39:16 Annelise Ferry: Wow so many pouring in 00:39:18 Amy Hetzler: “Revamp the national volunteer program” is my directive. OMG I am in charge of a mess. 00:39:22 Bella Williams: Thank you!! Also Bella is pronounced Beh-ya :) 00:39:22 Polly Roach: @Whitney, do you think this could be reflective of the environment for them when they are on the job? 00:39:40 Court McCracken (she/her): Oh, that is an interesting insight @Polly 00:39:41 Annelise Ferry: (Hi Polly!) 00:40:38 Whitney Morris: @Polly, maybe! 00:41:01 FEID DUVHET EBATA: Hello, I'm participating in the meeting from Africa. 00:41:08 susan brown: audio problems continue 00:41:14 Annelise Ferry: Here’s an excellent resource that touches on some of this: [Course] Volunteer Leadership & Internal Advocacy - https://www.galaxydigital.com/volunteer-leader-guides-and-courses 00:41:25 Court McCracken (she/her): Diving into the 3 lenses now 00:41:34 Amy Hetzler: What are we supposed to be seeing? 00:41:46 Court McCracken (she/her): Defining the 3 lenses: Global Trends 00:42:09 Annelise Ferry: Interesting to think of global trends in this context 00:42:47 Trish O'Donnell: Agreed 00:42:52 Court McCracken (she/her): Isolation and Loneliness are trends happening globally and yet volunteerism is a positive antidote 00:42:57 Annelise Ferry: Another excellent resource that touches on these shifting volunteer landscapes: [Course] Volunteer Engagement: How Volunteer Organizations Can Thrive in a World Changed by the Pandemic - https://www.galaxydigital.com/free-tools/post-pandemic-volunteerism-course 00:43:47 Jennifer Gruber: Who is Briana? 00:44:10 Jennifer Gruber: I have never heard of Neighboring. Sounds cool 00:44:11 Court McCracken (she/her): https://www.galaxydigital.com/webinars/volunteer-orientation-beyond-the-basics-co-dreaming-for-rooted-reflective-and-community-centered-volunteerism 00:44:17 Sofia Almualem: I’m a licensed veterinary technician but also the volunteer Manager for PlantCon! 00:44:24 Court McCracken (she/her): https://www.connectingthecause.com/ 00:44:32 Court McCracken (she/her): Breauna’s work ^ 00:44:49 Annelise Ferry: @Jennifer the incredible Breauna Dorelus, MPA! Check out her latest webinar with Get Connected: https://www.galaxydigital.com/webinars/volunteer-orientation-beyond-the-basics-co-dreaming-for-rooted-reflective-and-community-centered-volunteerism 00:45:26 Court McCracken (she/her): Not defining the nature of the impact, just that there is an impact 00:45:30 Whitney Morris: I currently have so many (retired) volunteers already going back to work and no longer have the time to volunteer. 00:45:49 Court McCracken (she/her): Ah, so there is a return to work out of retirement in your community? 00:45:59 Frost Raulston-Sloderbeck: @annelise is your audio connection recording everything? 00:46:18 Whitney Morris: That's what I'm seeing! And I've asked other local orgs and they feel that strain too. 00:46:27 susan brown: so the upcoming mandate to work or volunteer to receive SNAP benefits might increase volunteerism 00:46:33 Court McCracken (she/her): Yes, my connection is recording 00:46:45 Kristin Keckler-Alexander: All the time its a big thing in my younger volunteers 00:46:49 Annelise Ferry: @Frost yes, we’re recording this webinar and we’ll be sending you a follow up email with the slides, recording, bonus resources, and the Menti results! 00:46:52 Rebecca Maletto-Cornell: Yes, I am seeing volunteers returning back to work after retirement. 00:46:55 Cheryl Pray: Transcript reached a limit. It stopped. 00:47:15 Amy Hetzler: Babysitting grandkids 00:47:25 Annelise Ferry: [Course] Volunteer Engagement: How Volunteer Organizations Can Thrive in a World Changed by the Pandemic - https://www.galaxydigital.com/free-tools/post-pandemic-volunteerism-course 00:47:30 Frost Raulston-Sloderbeck: @susan that is already a requirement for snap. 00:48:18 Annelise Ferry: Also feel free to use the Q and A tool to ask Erin your questions! 00:48:47 Jennifer Gruber: I was thinking volunteering as a requirement to receiving government help could be good for volunteer recruitment 00:49:28 Jennifer Gruber: Has anyone found that organizations do not allow youth (under 18) to volunteer? 00:49:35 Annelise Ferry: [Video Course] Volunteer Leadership & Internal Advocacy - https://www.galaxydigital.com/free-tools/volunteer-leadership-and-internal-advocacy-course 00:49:58 Court McCracken (she/her): Yes, Jennifer, have seen organizations that can or cannot accommodate youth volunteerism. 00:49:59 Laurel Teel: Laurel is on a Basic Otter plan with 30 minute meetings. To record longer meetings, upgrade to Pro: https://otter.ai/pricing?utm_source=oa-chat-basic 00:49:59 Kristen Kespert: Kristen is on a Basic Otter plan with 30 minute meetings. To record longer meetings, upgrade to Pro: https://otter.ai/pricing?utm_source=oa-chat-basic 00:49:59 Mary Overton: Mary is on a Basic Otter plan with 30 minute meetings. To record longer meetings, upgrade to Pro: https://otter.ai/pricing?utm_source=oa-chat-basic 00:50:00 Carissa Santangelo: @Annelise Could you cut the spam please? 00:50:00 Bella Williams: Bella is on a Basic Otter plan with 30 minute meetings. To record longer meetings, upgrade to Pro: https://otter.ai/pricing?utm_source=oa-chat-basic 00:50:06 Jennifer Gruber: I think opening up volunteering to minors might be helpful, though it might be a liability issue 00:50:22 zaneta Taylor: With layoffs being prominent right now -- would an example be to lean into skills earned/used during service? Id love to attend a session on "How to combat community burn out" It feels like our audience is pretty exhausted in general 00:50:34 Frost Raulston-Sloderbeck: @Jennifer I think it depends on where you are and local laws. 00:50:37 susan brown: Certain roles are not legally allowable by minors- ex handling knives, being a treasurer/secretary 00:50:57 Annelise Ferry: @Zaneta Excellent session idea! 00:51:34 Bella Williams: I think im actually realizing we are better at the Macro in my organization, I find it difficult to make sure i am showing appreciation, checking in, etc. unless im seeing the volunteer, Then I check in, but if i dont see them in person, unfortunately, theres less engagement with them. And I still do everything manually, so its been hard to keep up with my volunteer program growing so much.. can anyone else relate? 00:52:31 Carissa Santangelo: @Bella Yes, I'm a fellow Macro person. I'm with a small grassroots org that's entirely volunteer run, so the usual tasks of "volunteer management" aren't always done. We focus a lot more on the big picture 00:52:40 Annelise Ferry: Thanks for sharing this insight @Bella ! You’re definitely not alone in that 00:53:18 Annelise Ferry: The Digital Volunteer Experience Tech Audit - https://www.galaxydigital.com/free-tools/volunteer-tech-audit-sign-up 00:54:08 Amy Hetzler: THAT is my issue 100%! 00:54:08 Bella Williams: YES YES YES!! THAT IS A GOOD POINT! 00:54:11 Jennifer Gruber: It would be nice to have a session on how to recruit, connect, and serve volunteers who are minor. Many of the children in our area are impoverished, single parent homes, cannot read 00:54:17 Amanda Lopez: Our organization often has a hard time recruiting new volunteers. We often have the same core group who likes to serve everywhere. Any advice in pulling more people in? 00:54:19 Mike Frandsen: how do we change the culture if we have this same issue you are talking about? 00:54:47 Court McCracken (she/her): Yes, this is a good point, because the organization as a whole does need to determine that being a good steward of volunteers is important 00:54:48 Deborah Franco: I've had this issue. Very frustrating! 00:54:51 Annelise Ferry: @ Amanda - Check this resource out: The NEW Guide to Volunteer Recruitment in 2025 - https://www.galaxydigital.com/free-tools/volunteer-recruitment-ebook 00:55:20 Bella Williams: @Amanda Do you have any schools near you? or a United way?? they are super helpful on our end. also just making sure people know what we do in organization, helps them want to volunteer with us 00:55:40 Holly McClement: How to change the organizational culture 00:56:18 Amanda Lopez: @Annelise thank you! 00:56:21 Court McCracken (she/her): Yes, culture change can feel daunting 00:56:22 Amy Hetzler: I also have the issue of ‘whose volunteer is this’? Yours, mine or theirs (other departments) Passing the buck so to speak. 00:56:23 Bella Williams: @court Yes! Ive been having to PROVE this, and show how amazing it is to have volunteers and their help, rather than staff feeling like they are an extra thing for them to do, that volunteers are actually here to help and take a weight off your shoulders 00:56:24 Annelise Ferry: You’re very welcome Amanda! 00:56:39 Annelise Ferry: Calculating Volunteer Program ROI: A Holistic View for Volunteer Leaders - https://www.galaxydigital.com/free-tools/volunteer-program-roi-guide 00:56:41 Court McCracken (she/her): Exactly @Bella 00:57:11 Court McCracken (she/her): For extra questions about data/recruitment, etc. my teammate Annelise is sharing some of our top resources for you to use later 00:57:22 Annelise Ferry: HAHA! 00:57:38 Bella Williams: @amy Yes! Same. still working on showing that they are OUR volunteers. Im always here, but you are the "direct supervisor" sort of speak. 00:57:40 Court McCracken (she/her): I love coffee too, Erin and can definitely chat with you about that! 00:58:19 Court McCracken (she/her): Right, the organization has volunteers who are engaged and care about the mission! 00:58:20 Annelise Ferry: Measuring Volunteer Impact: Why, When, and How - https://www.galaxydigital.com/blog/measuring-volunteer-impact 00:59:08 Frost Raulston-Sloderbeck: Volunteer Hours are mostly only used to calculate the total in kind donation monetary impact for a hard number to demonstrate the value of volunteerism in terms that the board of directors can understand. 00:59:23 Frost Raulston-Sloderbeck: in my experience 00:59:25 Shirray Burnside: We had that issue and unfortunately we had to demote the team member who was causing volunteers to be disgruntled. Shortly after, they left our organization on their own. We then reassessed the role and split the responsibilities between two new hires. Now we're collecting feedback from volunteers to see how we can better support. 01:00:02 Annelise Ferry: Watch Volunteer Roles: Designing Sustainable Volunteer Roles for Maximum Impact - https://www.galaxydigital.com/webinars/volunteer-roles-designing-sustainable-volunteer-roles-for-maximum-impact 01:00:11 Court McCracken (she/her): Definitely hear that @Frost, we have talked previously about the balanced scorecard method of measuring volunteer impact as well… it includes hours, but also other robust forms of articulating volunteer involvement 01:00:43 Kristin Keckler-Alexander: I call it my magic volunteer closet 01:01:32 Annelise Ferry: Calculating Volunteer Program ROI: A Holistic View for Volunteer Leaders - https://www.galaxydigital.com/free-tools/volunteer-program-roi-guide 01:01:42 Bernadette Bowie: One of my favorite lines is that I don't have volunteers locked in a basement and just release them when you have a need :) 01:01:57 Annelise Ferry: How to Write a Volunteer Program Annual Report - https://www.galaxydigital.com/blog/how-to-write-a-volunteer-program-annual-report 01:02:01 Court McCracken (she/her): Exactly ^ these are real people with real lives and relationships 01:02:04 Whitney Morris: 😂 01:02:19 Court McCracken (she/her): It takes time to communicate with them and nurture those relationships and engage them in opportunities 01:03:02 Annelise Ferry: The Ultimate Guide to Boosting Volunteer Engagement with Technology - https://www.galaxydigital.com/free-tools/the-ultimate-guide-to-boosting-volunteer-engagement-with-technology 01:04:02 Bella Williams: @bernadette Hahaha I love that! I ask for atleast 2 weeks in advance and theres still not a guarantee but I might have to steal this 01:04:19 Annelise Ferry: 10 Ways to Advocate for Your Volunteer Program - https://www.galaxydigital.com/blog/advocate-for-your-volunteer-program 01:04:40 Kristin Keckler-Alexander: Yes, and we also have a responsibility to not burn through volunteers with last minute or outside the scope asks. I have this conversation a lot 01:05:03 Bella Williams: I just love finding others that GET IT. This has been helpful. 01:05:24 Annelise Ferry: @Bella We love to hear that! Thanks for the lovely feedback! 01:05:57 Gina Skaggs: @Kristin I have that same conversation a lot as well. the affiliate I work for is run as if volunteers are our employees 01:05:59 Amy Hetzler: My #1 best practice is to give them the tools and training to succeed. 01:06:01 Court McCracken (she/her): Yes, last minute requests can really be tough 01:06:04 Gina Ragland: These are great resources. Thank you! 01:06:18 Amy Hetzler: Mutual respect, exactyly. 01:06:23 Annelise Ferry: @Gina thank you!! So appreciated 01:06:40 Annelise Ferry: @Amy yes! Exactly! 01:06:58 Court McCracken (she/her): “Volunteers are not chairs” 01:07:20 Kristin Keckler-Alexander: @Bella We started a formstack request system that tells staff requests need to have 10 days of lead time and we cannot guarantee volunteers will engage. We ask them, they choose 01:07:42 Court McCracken (she/her): Great process idea here @Kristin ^ 01:08:07 Andrea Kunz: Takeaways from the meeting 👉💬 [ ] Explore the concept of global trends and how they may be impacting volunteer engagement. (Erin Spink) [ ] Consider adopting a transformational leadership approach in volunteer engagement. (Erin Spink) [ ] Review current metrics being tracked and identify more meaningful measures of performance and mission impact. (Erin Spink) See full summary - https://otter.ai/u/j3LEeE7GgFPJK2nM1SvIjafzgBI?utm_source=va_chat&utm_content=wrapup_v4&tab=chat&message=9ffa01c2-20e2-4692-b4ef-243e73a2a753 01:08:08 Frost Raulston-Sloderbeck: @kristin. I love that. Some folks thing you can just scoop people up like day labor 01:08:10 Court McCracken (she/her): Time is the volunteer’s only non-renewable resource 01:08:17 Amanda Lopez: How do you guys show appreciation to your volunteers? What do you practice? 01:08:43 Jodi Smith: That will be my new mantra "Volunteers are not chairs" 01:09:03 Court McCracken (she/her): There is a “hard and soft cost” to engaging volunteers 01:09:10 Carissa Santangelo: @Amanda We always provide a free hot meal at our events for both attendees and volunteers 01:09:14 Frost Raulston-Sloderbeck: @Amanda we do shout outsamd recognition on our social media. Certificates and activities 01:09:20 Court McCracken (she/her): That is incredible @Carissa 01:09:21 Frost Raulston-Sloderbeck: and* 01:09:29 Annelise Ferry: Such a great question @Amanda! Here’s a webinar we did on this topic, Volunteer Recognition Beyond the Basics: Creative & Impactful Strategies - https://www.galaxydigital.com/webinars/volunteer-recognition-beyond-the-basics-creative-impactful-strategies 01:09:33 Shirley Nagg: Great time - thank you! 01:09:47 Shirray Burnside: We offer free one-on-one tutoring for adults. So we started asking partnership organizations to provide a group of volunteers from their network and we train, onboard, and provide materials because we got tired of exhausting our existing volunteer base. 01:10:03 Amy Hetzler: Minus the garbled audio, this has been a great webinar. I’m excited to tap into the website and the resources. 01:10:18 Annelise Ferry: We’d love to hear your questions!! Please feel free to use the Q and A function on Zoom or ask directly in the chat! 01:10:20 Court McCracken (she/her): Appreciate these benefits of strategic mindset, I’ve been in this position needing to fight for resources or justify volunteerism 01:10:28 Amanda Lopez: Thank you @Frost and @Carissa! 01:10:29 Annelise Ferry: @Amy, we appreciate that feedback! 01:10:35 Frost Raulston-Sloderbeck: @carissa our volunteers are usually around for a week. hot meals are provided daily as well as community activities that are not where they have to do any work. 01:10:36 Cheryl Braun: Thank You for great information. 01:10:50 Annelise Ferry: Please feel free to ask Erin your questions! 01:10:58 Amber Campbell-Moore: Thank you for all of the resources and the time spent learning in this session! Thank you Erin! 01:10:59 Kristin Keckler-Alexander: @Amanda: service pins based on hours, regular appreciation events as well as spur of the moment pop-ups. But my staff and I practice daily appreciation and gratitude. That really has resonated, sometimes just saying thank you for being here today makes a huge impact 01:11:18 Tera Dargavel: This has been a very good presentation, but I could only catch so much of it because of the audio issue. I hope it can be offered again in the future - it would be great to get all the information. 01:11:26 Bella Williams: @amanda Im trying to get better at this. I did learn about 3 different styles of appreciation, theres Achievement, affiliation, and influence. I know ask them during the interview which one they fall under and give exxamples, they seem to appreciate this. But also now we are doing a friendsgiving this November, and invite our volutneers and have a special thank you, just a couple goodies that they will get. as we also invite staff and board members 01:12:15 Whitney Morris: ^We're doing a friendsmas for the first time, same concept! 01:13:05 Court McCracken (she/her): Recognition & Appreciation are two different things 01:13:05 susan brown: Can you give a top 3-5 metrics that you would recommend people collecting data on? 01:13:07 Kristin Keckler-Alexander: YES Thank You! 01:13:07 Annelise Ferry: 🙂 01:13:19 Court McCracken (she/her): Great question @Susan, will pose that to Erin 01:13:21 Bella Williams: I love that! April, the volunteer appreciation week, is normally very busy for us. So i haven't been able to participate. and also our organization is big, I dont see all volunteers daily, so its hard to do individual check ins. like i do with some 01:13:23 Amanda Lopez: @Bella, thank you for sharing this! I really like the idea of the certificates too that @Frost mentioned. We are doig a Christmas celebration with a meal and merch in December. But I would love to improve my daily appreciation of volunteers. 01:14:32 Kelly Goldberg: Thank you so much! Our program volunteers don't want their names in lights! They just like a sincere thank you, that details the client impact.. 01:15:11 Annelise Ferry: And this can be done using technology! The Ultimate Guide to Boosting Volunteer Engagement with Technology - https://www.galaxydigital.com/free-tools/the-ultimate-guide-to-boosting-volunteer-engagement-with-technology 01:15:18 Bella Williams: Yes! Erin, thats why i ask them about their appreciation style. I would just give people affiliation appreciation and some would get uncomfortable, so I wanted to make sure I was filling up their cup the way they like it to be filled. I also make sure to share this information with the new "direct supervisor"/ program they are going into. And its their choice, and I hope they do make sure to do so 01:15:34 Annelise Ferry: Love the idea of an appreciation style 01:15:40 Annelise Ferry: @Bella 01:15:53 Tammy Altes: I keep a stack of blank thank you cards on my desk and when I want to recognize a volunteer for something specific, I fill out the card and drop it in the mail to them immediately while it is fresh in my mind. 01:16:18 Polly Roach: "Because you did X, we were able to accomplish Y" 01:16:20 Amy Hetzler: A great use of my hour today! THANK YOU~ 01:16:32 Annelise Ferry: Thank YOU @Amy! 01:16:34 Frost Raulston-Sloderbeck: @Tammy personalized notes are so critical because most people do not write any more. 01:16:36 Bella Williams: Thanks @Annelise, I say its very similar to Love languages, which is something that is trending nowadays and all people kinda know about that. but its with working/volunteering 01:16:55 zaneta Taylor: Thank you!!! 01:17:03 BOBBIE SHEPHERD: Thank you. 01:17:13 Stephanie Pelicano: Thanks! 01:17:57 Annelise Ferry: Tech Readiness Quiz: Does Your Organization Need Volunteer Engagement Technology? - https://www.galaxydigital.com/free-tools/tech-readiness-quiz 01:18:23 Annelise Ferry: You guys know I LOVE a template 01:18:37 Lauren Ralbovsky: Would you be willing to link that template? 01:18:49 Tammy Altes: @Frost That is exactly what my volunteers say! They love getting a hand written note in the mail because it is rare and unexpected these days. 01:19:23 Whitney Morris: What if your handwriting is awful? Asking for a friend 🤣 01:19:42 Annelise Ferry: @Lauren Of course! Here’s 50 templates! https://www.galaxydigital.com/free-tools/volunteer-leadership-toolbox 01:19:49 Fernando Castillo: Thank you very much for these webinars! Much appreciated! 01:19:55 Frost Raulston-Sloderbeck: 🤣@ Whitney can't relate. I do Calligraphy 01:20:08 Marissa Pillai: Thank you for a great presentation! 01:20:15 Court McCracken (she/her): Oooh, calligraphy! Gorgeous! 01:20:20 Bella Williams: Hahah same Whitney!! I just ask other staff to write them but unfortunetly I have a lot of volunteers, and wear many hats so i haven't found the time to actually do this! 01:20:22 Whitney Morris: @Frost - you're so lucky! I have 8 year olds make fun of me. 01:20:28 Court McCracken (she/her): I have pretty awful handwriting, but I do love a sticker in a card! 01:20:29 Tammy Altes: @Whitney It truly does not matter! Volunteers appreciate it regardless! Plus, what better way to practice your handwriting! 01:20:39 susan brown: political macro and neutrality: Stay focused on the mission- We need to ensure that people have food. We can advocate for food for people through food banks/free school lunches/SNAP benefits without placing blame on one group or another, 01:20:56 Whitney Morris: @Tammy I've given up lol it is what it is 01:21:11 Kelly Goldberg: I have another meeting- thank you so much for the great resources and conversation! 01:21:25 Annelise Ferry: Thanks Kelly! 01:21:26 Court McCracken (she/her): Thank you so much! We’ll follow up with additional resources! 01:21:35 Mike Frandsen: thank you very much for your help today. 01:22:02 Tammy Altes: @Bella I totally get it! I am a department of 1 with 253 volunteers. It truly only takes a minute and it has big impact! 01:22:25 Court McCracken (she/her): We hope you will join us next month for our webinar with Angela Williamson, CVA where she will share her own journey on building volunteer departments from the ground up! 01:22:44 Polly Roach: @Whitney - could you find a volunteer for that? Might be a good role for remote volunteers - send then a template for an event or task, have staff/supervisors forward a nugget about each volunteer, supply them with notecards. stamps, volunteer contact info. It might make the process a little more convoluted, but takes if off your plate. 01:23:05 Lauren Ralbovsky: Thank you so much for this awesome hour. Really grateful for the time you've shared with us today and all of your knowledge. Can't wait to ponder all of this more and put it to good use! 01:23:13 Emilie Bromet-Bauer: Thank you, Erin and team. 01:23:13 Dave Close: thank you 01:23:19 Lea Ann Gross: a needs survey and getting our staff involved can help define roles and gain leadership buy in 01:23:23 Julie Ray: Thanks! 01:23:24 Ineavelle Colon Reyes: Thank you so much. 01:23:26 Frost Raulston-Sloderbeck: Will there be an opportunity to connect with the other volunteer professionals in this webinar? 01:23:27 Amanda Lopez: Thank you!! 01:23:37 Lucille Piggott-Prawl: Thank you for the phenomenal information and resources! Have a GREAT day! 01:23:44 Keva DeKay: Thank you!!!! This is awesome: informative and helpful 01:23:53 Annelise Ferry: If you think Volunteer Management Software could benefit you with leading volunteers, we encourage you to watch this short preview https://www.galaxydigital.com/get-connected-demo-request 01:23:58 Kristin Keckler-Alexander: Thank you for a great webinar and conversation! 01:24:05 Polly Roach: Fantastic session - thanks, Erin, Court & Annelise! 01:24:05 Lea Ann Gross: Thanks so much 01:24:08 FEID DUVHET EBATA: A very interesting webinar; if you could create a WhatsApp group, it would be even more beneficial. 01:24:19 Annelise Ferry: REGISTER for next month’s webinar! 01:24:20 Charlotte Lang: Very informative. I really enjoyed this session. Thank you :-) 01:24:23 Annelise Ferry: https://www.galaxydigital.com/volunteer-leadership-finding-your-voice-on-the-journey-as-a-volunteer-engagement-professional 01:24:30 Annelise Ferry: @Charlotte thank you! 01:24:32 Henrietta Morrison: Thank you this was amazing!! 01:24:34 Jennifer Gruber: https://www.linkedin.com/in/gruberjennifer?trk=contact-info 01:24:41 Annelise Ferry: Thanks for connecting, Jennifer! 01:24:46 Gina Ragland: Thank you so much! 01:24:59 Jennifer Gruber: THIS WAS FABULOUS 01:25:11 Jennifer Gruber: Is there a survey? 01:25:12 Kimberly Woodward: Thank you! 01:25:14 Tammy Altes: This was amazing! Thank you! 01:25:21 Annelise Ferry: Thanks everyone!! This was FANTASTIC! 01:25:23 Deborah Franco: This was great! Thank you! 01:25:30 Corey Shaffer: Great information. Thank you! 01:25:34 Elyse Gelinskey: Thank You All!