00:02:58 Court McCracken (she/her): Welcome! 00:03:20 Court McCracken (she/her): You’re here for Volunteer Engagement: How Organizations Can Thrive in a World Changed by the Pandemic 00:04:15 Karen Fearing: Hello from Healing Through Him Ministries in Amarillo Texas. 00:05:50 Court McCracken (she/her): www.mavanetwork.org 00:06:46 AK Diefenbach (she/her/hers): Hi everyone, welcome! Feel free to introduce yourself in the chat and let us know where you're zooming in from this morning 🌞 00:07:36 AK Diefenbach (she/her/hers): Is anyone in the chat already registered? We'd love to see you there! 00:10:02 AK Diefenbach (she/her/hers): I'm AK on the team here at GetConnected 👋🏻 zooming from just outside of St. Louis 00:12:06 Julie Lynch: I'm Julie from Easterseals NH & VT from Manchester, NH 00:12:10 Court McCracken (she/her): Share a little bit about your organization, how you engage volunteers there, where you’re at, and what you’re focused on with volunteer engagement 00:12:45 Christy Nunn: Hello! Christy Nunn with Girl Scouts of Eastern Oklahoma in Tulsa. 00:12:51 Sharon Esempio: Sharon from Paws Fur Recovery dog rescue, Indian town, FL. I am currently trying to develop our volunteer program 00:13:14 Missy Miller: Seton Center, Inc. North Central MD! 00:13:27 Hanna Bell: Hi all! Hanna Bell from Raising Readers in Story County, Ames, Iowa. 00:13:32 Sarah Beghin: Hello, Sarah Beghin from Catholic Multicultural Center in Madison, WI! 00:13:32 Muriel Morgan: Muriel from Volunteering Mid and South Canterbury in New Zealand. Good Morning! It's nearly 5 am here. 00:13:40 Julie Lynch: Currently working on centralizing our volunteer process and training volunteer supervisors and looking to expand our volunteer opps 00:13:43 Melanie Shanley: Hi. Melanie from Sacramento, CA. 00:13:45 Sheryl Meyer: Hi everyone - 00:13:48 Molly Hiipakka: Hey Polly! Grand Rapids, MN United Way of 1000 Lakes 00:13:52 Samantha Machalik Gallagher: Hi! Samantha with Discovery World in Milwaukee, WI. Currently working on overhauling our training process. 00:13:58 Therese Cagle: Therese Cagle, Volunteer Onboarding and Recruiting Coordinator from City of Davenport in Iowa 00:13:59 Joan Ambo: Hello! Joan from Chicago Botanic Garden. 00:14:00 Lauren DeShazo: Lauren with Houston Humane Society Wildlife Center in Houston, Texas 00:14:00 Shaun Leonoff: Shaun from Assiniboine Park Zoo Winnipeg Manitoba Canada 00:14:03 Emily Edge: Hi Everyone! Emily from Access Ability Wisconsin! Platteville, Wi. 00:14:03 Linda Kenney Logan: Linda Kenney Logan from Brockton, MA. Family and Community Resources. 00:14:08 Joe Denny: Joe from Upper Valley Habitat for Humanity in Vermont 00:14:12 Sheryl Meyer: Sheryl with Board on Aging and Long Term Care in WI 00:14:13 Kara Moore: Hello! Kara from Waukesha County Health and Human Services in Waukesha, Wisconsin 00:14:14 Danielle Wootton: Hello from Kansas City, MO. With The Salvation Army 00:14:17 Kathryn Arsenault: Hi everyone. Kathryn from Oakville Ontario 00:14:20 Carol Harney: Carol Harney Hospice in Phoenix,Arizona 00:14:24 Armindo Rocha: Cidalia (Volunteer Coordinator) in Plymouth, MA 00:14:25 Schelia Romanelly: Schelia Romanelly from Terre Haute, IN 00:14:26 Dorthey Houston: Hello, Dorthey from Austin, TX 00:14:29 Barb Mincheff: Barb from Appleton, WI - Volunteer Services supports DHHS workers 00:14:33 Jeanne McCarthy: Jeanne McCarthy, Sisters of St. Joseph, Brentwood, NY 00:14:36 Judy Kingsbury: Judy from UW-Madison Arboretum. 00:14:37 Sherie Knowlan: Hello from Maine! 00:15:43 Cynthia Mills: Cynthia Mills, Children's Hospital of The King’s Daughters in Norfolk, VA 00:15:51 Grace Lekwauwa: Hello, I'm Grace Lekwauwa and I work at Canadian Mental Health Association Northern BC in Prince George. I am currently recruiting Volunteers for our Thrift store and Peer support program. 00:16:14 Mark Heffner: Mark Heffner from NYC! Here at ADAPT, we're an organization focused on disability for the people we support. Volunteers both abled and disabled are critical to our mission and values. 00:16:35 Nikki Minarik: Nikki Minarik, The Literacy Alliance, Fort Wayne Indiana. 00:16:40 Stephanie Hsu: Stephanie Hsu - MA - Quabbin Mediation and Training Active Bystanders 00:16:49 Sheila Powers: Sheila from University of Illinois Extension. We have approximately 9,000 volunteers in our organization throughout the state of Illinois. 00:16:55 Erin Lynch: Erin Lynch, Alzheimer's Association Hudson Valley Chapter in NY 00:16:59 Renee Anderson: Renee Anderson, Gilda's Club Minnesota in the Twin Cities, MN 00:17:12 Jeremy Freeman: Greetings everyone, Jeremy Freeman from UMN Extension, 4-H Youth Development 00:18:42 Susan Kohn: Happy Wednesday! Susan from Scientific Societies 00:18:47 Angela Penermon: Angela P. WISDOM INSTITUTE.ORG DETROIT VOLUNTEER MANAGER 00:19:42 Karen Connetta: Karen Connetta Volunteer Coordinator Collier County Museums in Naples, Florida 00:20:12 Joan Ambo: We have minimal info on our website since we have limited availability for new volunteers. 00:20:19 Armindo Rocha: Love these polls.. it's helpful to see what and how everyone else does things :) 00:20:35 Chris Wilbur: Hi Everyone! Christina Wilbur: Volunteer Coordinator with the Child Abuse Prevention Association (CAPA) Beaufort, SC 00:21:27 Stephanie Hsu: Our volunteers have to be trained before becoming trainers, so it isn’t a one step process. 00:23:18 Emily Sathis: That is if people take the time to actually read the steps before moving forward 00:23:44 Jill Young: That part 00:24:05 Therese Cagle: Visuals are critical ... No one reads websites anymore 00:24:13 Rebecca Nofi: We list the steps in the role descriptions as it is not the same for all 00:25:11 Judy Kingsbury: I can see from this that on my website it can be made more clear/explicit for each role. Some of it is implicit or at the bottom of the page. 00:25:45 John Alufandika: Greetings everyone, this is John from Malawi 🇲🇼 Africa the director for VOICES Malawi a local community organisation aiming at uplifting lives of underprivileged groups. 00:26:40 Skylar Washington: Our training process is extremely difficult and our volunteers have to create multiple accounts. If I were them I wouldn’t move forward with the process to be transparent. 00:26:54 Lindy Engelken: Visuals, agreed, are the best! 00:26:59 Sheri Florizone: We lose people all along the way 00:27:05 Missy Miller: Many times, folks apply to volunteer to satisfy social benefit requirements. 00:27:15 Stephanie Hsu: We tend to end up with volunteers through their work space and they leave and we don’t have new email address to keep them connected. 00:27:25 Rosemary Badger: For us people reach out but we don't have enough volunteer opportunities 00:27:31 Therese Cagle: We have 6 departments, everyone is all over the place, no data shared 00:27:36 Lindy Engelken: I seem to get "ghosted" from the volunteers end of the process 00:27:36 Lauren DeShazo: I have a video interest meeting and orientation on the website along with a quiz built into the application. We moved to this to ensure people understand what they are signing up for before payment 00:28:01 Emily Edge: I'm new to the organization (i started two months ago). But they've always struggled to a) get volunteers beyond inquiry and b) volunteers to come back after their first event. 00:28:17 Renee Anderson: Many people don't read that they need to set up a screening phone call. I even email them about it. Then they eventually reach out months later that they would like to volunteer and want to know the next steps. 00:29:07 Taylor Chang: We call them to gage interest 00:29:12 Sheri Florizone: Lauren D, would you be willing to share your website, would love to see the video you mention 00:29:42 John Alufandika: how can we start hosting volunteers...? 00:29:46 Judy Kingsbury: It varies with role for my organization. For two roles with training in advance of service, most often folks complete training and then disappear. 00:29:54 Ruby Jane Alcantara-Jin: Would love to see the video, too, @Lauren 00:30:09 Missy Miller: Me too @Lauren 00:30:57 Therese Cagle: Lauren D. Reach out on LinkedIn I would love to see your orientation video 00:31:04 Hanna Bell: One of the ways I retain our volunteers is by understanding what they want to get out of volunteering. Some of our volunteers are one and done (high school students and college students in need of service hours). Others are looking for a yearly commitment. By focusing on what they want to get out of their time with us, I'm better able to match them with appropriate opportunities as well as keep them coming back (if they are looking to continue to be involved). 00:31:08 Lauren DeShazo: Hey guys, it's a click in after this page. It's a bit busy but it has solved a lot of issues https://www.houstonhumanewildlife.org/volunteer-program/ 00:31:24 Ashley Bosnick-Kokocinski: Lauren DeShazo - would love to see your video as well as the quiz questions 00:31:26 Joan Ambo: Thank you, Lauren! 00:31:40 Therese Cagle: Thanksf 00:31:49 Hanna Bell: Thanks, Lauren! 00:31:49 Therese Cagle: Thanks! soorry 00:32:25 AK Diefenbach (she/her/hers): Thanks for sharing Lauren! If you're in the chat and looking for some additional resources to support retention or even just some help getting a program started you can also check out our GetConnected blog here --->https://www.galaxydigital.com/blog 00:32:34 Skylar Washington: Yes, I’m curious to see the organizations range of volunteers in this session today? We lost over 150 volunteers since covid. A big bulk only committed to help with covid since we are an emergency response team. 00:33:04 Lindy Anderson: Are there places in addition to MAVA where you can find data from across the country to compare how your own org is doing compared to others? 00:34:14 Lauren DeShazo: Thanks AK 00:34:35 Therese Cagle: Too busy = not interested 00:34:48 Laura Gilbert: I suggest checking out VolPro's Volunteer Management Report https://volpro.net/volunteer-management-progress-report/ 00:35:01 Halima Ramadhani: hello 00:35:10 AK Diefenbach (she/her/hers): Hi Lindy! There has been a lot of research - we actually had a webinar a couple of weeks ago where we reviewed another survey if you want to save the recording for next time here --->https://www.galaxydigital.com/webinars/current-trends-in-volunteer-recruitment-with-tobi-johnson-volunteer-pro 00:35:11 Joan Ambo: Too busy and also reluctant to use new online system. 00:35:23 Lindy Anderson: Thank you, Laura and AK! 00:35:25 AK Diefenbach (she/her/hers): Laura - same wavelength! :) 00:35:33 Dorthey Houston: @Joan, same here 00:35:35 Skylar Washington: I’ll have to do more research. The trouble I’m having is finding organizations similar to ours to compare data too. Mental health emergency response teams aren’t popular volunteer organizations 00:35:52 Skylar Washington: Thanks Lindy and Ak! 00:36:02 Skylar Washington: Thanks Laura* 00:36:31 AK Diefenbach (she/her/hers): sometimes specific industries also have their own collected research - I'd reach out into your professional networks as well! Maybe NAMI? 00:36:42 Renee Anderson: "I just want to help" + "Not like that/not any of these opportunities that are the beneficial to the org" 00:37:00 Skylar Washington: That’s a great idea 00:37:39 AK Diefenbach (she/her/hers): Here's a link to take a closer look into MAVA research ---> https://mavanetwork.org/content.aspx?page_id=22&club_id=286912&module_id=201951 00:38:35 Halima Ramadhani: Thanks Renee for your kind heart please 00:40:43 Lindy Engelken: Thanks for sharing the research link! 00:42:48 C. Roscoe: does everyone offer volunteer information sessions before folks apply? 00:43:33 Missy Miller: @C. Roscoe - Hoping to do that on our web site, but not yet. 00:43:46 Joan Ambo: We do an initial phone screen and let everyone know what opportunities we have available for new volunteers. 00:44:27 AK Diefenbach (she/her/hers): Need some extra help with your onboarding process? Here's a simple checklist tool to think through the volunteer lifecycle --->https://www.galaxydigital.com/blog/volunteer-onboarding 00:44:50 Hanna Bell: We offer Realistic Volunteer Job Previews (RVJPs). It helps volunteers to see others in a role and allow them to speak with current volunteers about their experiences. It's saved us a lot of time because it allows some people to realize that a role isn't quite what they are looking for (and they don't have to sit through training to come to that understanding). 00:45:03 AK Diefenbach (she/her/hers): getting people "ON-BOARD!" 😉 00:45:20 Jeffrey Isaacson: We have volunteers initially apply, then attend a virtual information session, then schedule followup calls to discuss their specific situation, clearances, etc. 00:47:18 AK Diefenbach (she/her/hers): The RVJPs are a cool idea Hannah - thanks for sharing! Anyone else have a virtual session first like Jeffery? Where are your volunteers ghosting you? 00:48:06 Ashley Bosnick-Kokocinski: Ghosting at all steps - onboarding and once they're volunteering 00:48:58 Missy Miller: We have a link through Volgistics on our web site so inquirers can see the details of each position. 00:49:11 Rosemary Badger: We do information sessions on-site and virtually each month and then go from those who express interest. 00:49:51 Lauren DeShazo: We were doing monthly Zoom interest meetings before moving to the videos. Making the change made it more accessible and kept me from being the bottle neck so they can complete the whole process while interested 00:50:07 Rosemary Badger: I love the word "interest" meetings. ! 00:50:25 Therese Cagle: Rosemary that is what I am trying to set up now! Thanks for the validation 00:50:27 Lindy Engelken: Love the "interest" meeting idea 00:50:48 Hanna Bell: Volunteer Open Houses are a great way to garner interest too! 00:51:01 Abby Jewett: The RJVPs are a really cool idea! We don't get ghosted or have withdrawals often, but when we do, it is usually in the training portion or just before the first day (after all the onboarding, of course). I started using Calendly to send my initial invite for volunteers to schedule a screening call themselves within 24 hours of their application. This improved ghosting SO MUCH because it gave a tangible easy step to enter our organization. 00:51:57 Hanna Bell: Providing autonomy throughout the volunteer process is immensely helpful! That's an awesome solution, Abby! 00:51:59 Therese Cagle: im starting from scratch.. 00:52:05 Sheri Florizone: Abby - I like this idea! I'm goig to try to implement this 00:53:44 AK Diefenbach (she/her/hers): Transparent, autonomy - I'm sensing a trend! 00:55:26 Lindy Engelken: we've been starting to advertise the "one-time-only" projects and having some luck 00:55:49 Therese Cagle: Automate some steps 00:56:07 Therese Cagle: Take things off their plate 00:59:15 AK Diefenbach (she/her/hers): Sharing an article to explore additional strategies for managing volunteer expectations here --->https://www.galaxydigital.com/blog/volunteer-expectations 01:00:28 Therese Cagle: Thank you for the Articles.. They help with scaffolding the quick learning we are offered here. 01:03:41 Therese Cagle: Volunteer usability test 01:04:12 Hanna Bell: Motivation is so critical for all volunteers. When possible, it helps to figure out if people are intrinsically or extrinsically motivated when they volunteer. I've found that starting out our extrinsically motivated volunteers small leads to greater involvement in the future. It's all about recognizing each volunteer's needs and showing appreciation for what they do. 01:05:30 Jen McDonald: At least in my state it is illegal to run a background check before finding out if the prospective person is a good fit. 01:06:25 Therese Cagle: Job profile interest selection generates a statement regarding state regulations for BG check. 01:08:58 Lauren DeShazo: Does anyone else charge fees with applications? 01:09:07 Lindy Engelken: Do any of you include others in reviewing your procedures and your job roles? 01:09:39 Jen McDonald: We cover the fee since they are donating their time and energy. 01:09:41 Therese Cagle: Lindy we use the SME /Supervisor to determine job role/profile needs 01:09:45 Missy Miller: We have created a volunteer committee of staff and current volunteers to help us assess and grow our volunteer program. 01:09:47 Julie Lynch: Lindy - I send them to thr program managers 01:10:02 Hanna Bell: No fees! We include a blurb about a donation for the background check fee (when applicable for the role) and explain that a donation helps cover the administrative costs. 01:10:05 Lindy Engelken: Do any of you still see a Volunteer Handbook as being important? I'm considering doing a "human handbook" through short video clips. 01:10:21 Lauren DeShazo: Lindy, I've asked all departments both staff and managers as well as volunteers 01:10:31 Therese Cagle: Lindy its a requirement for us to share conduct and expectations of our volunteers 01:10:52 Therese Cagle: I am trying to put it in an orientation video 01:10:58 Missy Miller: No one seems interest in a volunteer handbook. Could be because it's too long/big. 01:10:58 Lindy Engelken: Thank you all for your feedback :) 01:11:02 Hanna Bell: I think a volunteer handbook is extremely beneficial for some volunteers. It may not be the right fit for all organizations, but I've found that it works well when organizations have a variety of volunteer opportunities. 01:11:23 Taylor Chang: We have our handbook on our vicnet homepage for volunteers to visit whenever 01:11:32 Lauren DeShazo: My annual contract is my handbook 01:11:39 Court McCracken (she/her): Does anyone use a volunteer agreement? 01:12:00 Therese Cagle: Yes, and a Photo disclosure 01:12:11 Carlita Gonzalez: We have an agreement but I don't think anyone actually reads what they sign. 01:12:14 C. Roscoe: Yes vol agreement and waiver with photo release 01:12:18 Janna Heckathorn: Same, that and photo release all within the application. 01:12:19 Court McCracken (she/her): Yes, some waivers like that are quite important 01:12:20 Missy Miller: Yes @Court 01:12:20 Hanna Bell: Therese, I love our SMEs! I'm so glad other people use them too! 01:12:21 Lauren DeShazo: yes I've moved it to our application 01:12:22 Joan Ambo: We have highlighted some excerpts from our handbook in our quarterly newsletter - not that the newsletter is widely read either! :_) 01:12:35 Ashley Bosnick-Kokocinski: What is included on the volunteer agreement? And if not followed, then what? 01:12:44 Ana Felix: Lindy, we encourage everyone to read the volunteer handbook and have it published/accessible in multiple places. We're not able to cover every detail in orientation, so it allows us to go more in depth about expectations and specific policies. Which gives us just cause for disciplinary conversations. It's boring, but it's SO necessary 01:12:50 Lindy Engelken: we moved our agreement and background form to our application, so there less steps. 01:12:59 Carlita Gonzalez: Same here! 01:13:08 Court McCracken (she/her): Typically, we’ve had expectations of volunteer conduct and how that would be managed 01:13:19 Lindy Engelken: Thanks so much as always, Polly! 01:13:20 Joan Ambo: Thank you! 01:13:28 David Close: Yes about the volunteer agreement and media release. We also have standards of behavior/principles of community too. 01:13:28 Felicia Desboine: Thank you ! 01:13:29 Sarah Beghin: Thank you! 01:13:36 Sherie Knowlan: Thank you! 01:13:39 Angela Penermon: THANK YOU ! 01:13:42 Lauren DeShazo: Thanks! 01:13:43 Kara Moore: Thank you! Another insightful learning session! 01:13:47 Hanna Bell: Thanks! 01:13:47 C. Roscoe: we also have a policy in our employee handbook on how staff works with volunteers 01:13:47 Missy Miller: Thank you Polly & Court. SO MUCH information and help. 01:13:53 Karen Connetta: Thank you very much. Will the slides be sent to us after this meeting? 01:13:53 AK Diefenbach (she/her/hers): Learn more about MAVA and the upcoming conference here --->https://mavanetwork.org/ 01:13:55 Susan Kohn: thanks! 01:14:05 Shawn Reid: Thank you - great conversations! 01:14:18 Dorthey Houston: Thank you! 01:14:21 Therese Cagle: Awesome Process review questions.. THank you so much you guys.. AK, Court and Polly 01:14:29 Maria Luisa Trinidad: thank you 01:14:31 David Close: Thank you 01:14:31 Barb McDougall: Thank you! 01:14:32 Lindy Engelken: Thanks, Court! 01:14:44 Muriel Morgan: Thank you1 01:14:47 Robin Alexander: thank you 01:14:48 Judy Kingsbury: Thanks! 01:14:50 Grace Lekwauwa: Thank you very much 01:14:53 Sheryl Meyer: Thank you 01:14:53 Karen Fearing: Great help! 01:14:54 AK Diefenbach (she/her/hers): Have a question we didn't get to or want to get a hold of our team? Send us a message ---> info@galaxydigital.com 01:14:57 Cynthia Mills: Great presentation 01:14:59 Anika Parks: Thank you!! 01:15:07 AK Diefenbach (she/her/hers): Thank you all for joining! See you next time!!