00:03:17 Court McCracken (she/her): Please feel free to introduce yourself and share about your organization and how you engage volunteers! 00:03:32 Court McCracken (she/her): Also, where are you located? 00:03:37 Court McCracken (she/her): And what are you hoping to learn today! 00:06:03 Annelise Ferry: Welcome, everyone! I’m joining today from sunny Emerald Isle, NC! 00:09:56 Annelise Ferry: You can listen to podcasts that feature Lori Gotlieb at lorigotliebconsulting.podbean.com 00:10:59 Annelise Ferry: As we trickle in, feel free to introduce yourselves and tell us where you’re joining from 🙂 00:11:24 Julie Lynch (She/Her): Julie Lynch - from Easterseals NH & VT in Manchester NH! 00:11:31 Annelise Ferry: Hi Julie! Welcome! 00:11:38 Sara Putney: Sara Putney from Cheff Therapeutic Riding Center 00:11:38 Carlita Gonzalez: Carlita Gonzalez. She/her Program Coordinator with Revive & Thrive Project. Grand Rapids, Michigan. 00:11:47 Annelise Ferry: Hi Sara! Hi Carlita! 00:11:56 Mary Tignor: Mary Beth Tignor - People Incorporated of Virginia - Abingdon, Virginia 00:12:04 Cheryl Smith: Cheryl Smith - Memorial Hospital Bakersfield, CA 00:12:10 Annelise Ferry: Welcome Mary Beth! Welcome Cheryl! 00:12:21 Mary Tignor: Thank you! 00:12:32 Mitzi Stone: Hello, from Tulsa, Cura-HPC. I am the Volunteer Coordinator 00:12:53 Jana Fleming: Jana Fleming- Volunteer Engagement Manager for River Bend Food Bank in Davenport, Iowa 00:12:53 Sunny Lawless: Sunny Lawless, Volunteer Coordinator for the Senior Medicare Patrol (SMP) program in Louisiana 00:13:02 Annelise Ferry: Welcome!! 00:13:13 Veera Morrison: Volunteer Coordinator for City of Colorado Springs Parks & Rec 00:13:40 Kristin Keckler-Alexander: Kris Keckler-Alexander: National WWI Museum and Memorial in Kansas City MO 00:13:43 Nicole Funckes: Nicole Andringa, Volunteer Coordinator at Community Action House in Holland, Michigan! 00:13:45 Ruth Moore-Lilly: Hello VPM Ruth here from Hospice of Michigan/Arbor Hospice in Rochester Hills Michigan. 00:13:50 Kara Moore: Kara, Health and Human Services Department from Waukesha, Wisconsin. 00:13:57 Abby Drumgool: Abby Drumgool- Volunteer and Community Outreach Coordinator for Habitat For Humanity in Venice, Florida. 00:14:00 Annelise Ferry: Welcome everyone!! So glad you’re here! 00:14:08 Kari Campbell: Kari Campbell- English Learning Center- Denver 00:14:11 Shelly Kinner: Hi, Shelly Kinner, Volunteer and Special Events Coordinator from Compass for Kids Springfield, IL 00:14:14 Madison Krchnavy: CASH Campaign in Baltimore, Maryland 00:14:17 Emily Stevens: Manager of Leisure Services from Lansing Michigan 00:14:22 Jennifer Mungia: University Health Hospital San Antonio Texas 00:14:25 Paul Berlinsky: Paul Berlinsky - Philanthropy Operations Associate Kansas City Symphony 00:14:25 Kimberly Wynne: Hi,Kimberly In Vero Beach, FL 00:14:30 Kat Stratton: Sautee Nacoochee Cultural Center in Sautee Nacoochee, GA - volunteer coordinator 00:14:32 Annelise Ferry: So glad to have you! 00:14:33 DeVonda Brown: Recruiter Coordinator, Monticello, Arkansas 00:14:33 Amanda Lockett: Amanda Lockett, Volunteer Coordinator, Central Community Church, Niagara, ON Canada 00:14:37 Jenny Garver: Rock Springs Nature Center, Decatur, IL 00:14:41 Anika Parks: Hi all! Cooperative Extension from Forsyth County, North Carolina 00:14:45 Felicia Desboine: Hello, Felicia Desboine- Community Outreach Coordinator from Solano-Napa Habitat for Humanity- Which is Northern Califorina 00:14:51 Annelise Ferry: Welcome! 00:14:52 Natalia Harkness: Natalie Harkness- Manager of Volunteer Engagement United Way of Central Indiana 00:14:53 kenneth brake: hello from Vancouver Canada 00:14:53 Kelly Barrett: Kelly Barrett, Volunteer & Community Engagement Director at Hunger Network in Cleveland OH 00:14:57 Jorge Perez: Good afternoon! This is Jorge Perez, from St. Philip's School and Community Center in Dallas, TX 00:15:06 Millie Landis: Millie Landis, Affordable Homes & Communities, Arlington VA (but operating all over the DMV!) 00:15:07 Meredith Rosheim: Volunteer & Intern Coordinator at Familywise Services in the Twin Cities 00:15:07 Faron Lais: Faron Lais, Volunteer Coordinator, Children's Home Society, Sioux Falls South Dakota 00:15:08 Fai Hammond: Community Outreach and Volunteer Coordinator, Lancaster PA 00:15:10 Julia Helton: Hello! Julia Helton with United Way of West Florida in Pensacola, FL! 00:15:12 Jessica Hill: Jessica Hill - Town of Frederick, Colorado 00:15:14 Carrie Hackney: Hello! I am Carrie with Ruth's House we are located in Southern MN 00:15:18 Clara McCabe: Hi Everyone :-) Clara from Nutmeg Spay/Neuter Clinic in Stratford, CT 00:15:21 Tiffany Louzon: Tiffany Louzon Love Your Neighbor in Hudsonville MI 00:15:24 Bernard White: Hello I'm Bernard in Phoenix Arizona with Feed The Children - Manager of Volunteer Services 00:15:25 Charlie Iro: Charlie _ MAP International GA. 00:15:28 Carli Jarvis: Good afternoon, everyone! Carli Jarvis at Abuse Alternatives, Inc. in Bristol VA/TN 💜 00:15:48 Abbey Weathers: Abbey with Kalamazoo Literacy Council in Kalamazoo, MI! 00:15:49 Carli Jarvis: Volunteer Coordinator and Community Educator 00:15:56 Jess Jones: Jess Jones - Sheltering Wings, Volunteer & Resource Coordinator 00:16:11 Jessie Schroeder: Jessie Schroeder from the McNabb Center in East TN! :) Event Volunteer Specialist 00:16:34 Mary Lee: Hi from Mary Lee, Instructor and Volunteer Coordinator Exceptional Rider Program in michigan 00:16:49 Carli Jarvis: I would love to have Lori's podcast information, please and thank you! 💜 00:16:56 Pilar Parks: Pilar -United Way of Wayne County 00:16:58 Chauna Wall: Chauna wall Charlotte Mecklenburg Library - I am having trouble with my headphones-please stand by ) 00:17:01 Ladessa Sparks: Ladessa Sparks, Recruiter & Partner Development Manager at Trusted Mentors from Indianapolis Indiana 00:17:02 Chelsea Usher (she/her): Hi everyone! Nice to be in community with you today! I'm at University of California, Riverside as Director of Parent Engagement! 00:17:03 Ly Fastner: Ly Fastner - Save The Bay, Volunteer Engagement Coordinator in Providence, RI 00:17:13 Annelise Ferry: Listen to podcasts that feature Lori Gotlieb at lorigotliebconsulting.podbean.com 00:17:30 Annelise Ferry: It’s called Volunteer Engagement Matters 00:18:00 Carli Jarvis: Thank you, Annelise! 👍🏽 00:18:10 Annelise Ferry: Connect with Lori Gotlieb on LinkedIn: https://www.linkedin.com/in/lori-gotlieb-40597220/ 00:18:20 Ally Alexander: Hi everyone! Glad to be here. From Family Abuse Services of Alamance County, NC - Outreach Coordinator :) 00:18:28 Annelise Ferry: Lori’s email: lorigotliebconsulting@gmail.com 00:18:55 Terri Hodge: So glad for this series! 00:19:01 Lisa Staley: Hi Everyone from Bellissima Sanctuary in Detroit, MI 00:19:44 April Garrett: Hello everyone. April Garrett, Director of Volunteer Engagement at Yale Law School. Nice to see Chelsea from University of California 00:20:00 Penny Sims: National Shrine of Elizabeth Ann Seton, Emmitsburg, MD - Volunteer Coordinator 00:20:32 Annelise Ferry: Watch: Volunteer Engagement Leaders: Uncomfortable Truths to Understand When Self-Advocating 00:20:40 Annelise Ferry: https://www.galaxydigital.com/webinars/volunteer-engagement-leaders-uncomfortable-truths-to-understand-when-self-advocating 00:20:53 Stefanie Lebens: Hi everyone! I'm Stefanie, Volunteer Services Director at The SAFE Alliance in Austin, Texas! 00:21:18 Jen Loving: Hi! Jen from City Gospel Mission in Cincinnati, OH 00:21:36 Jen Loving: Volunteer Engagement Manager 00:21:51 Hanna Bell: Hello! Hanna Bell, Volunteer Coordinator, from Raising Readers in Story County. 00:21:52 Raquel Webb Geddes: Hi I'm Raquel from New York👋 00:21:56 Alyson Manfreda: Hi! I’m Allie, one of the volunteer coordinators from Pause for Parents, Play for Kids 00:22:02 Andrea Galley: Hi- I'm in the UK, volunteer coordinator for Long Covid Support. Biggest challenges are: we all have extremely poor health with long covid and work remotely almost entirely. Biggest strength- we're all people with long covid, so we're very tight and look after each other. 00:22:48 Courtney Gonzalez: Courtney Gonzalez from Volunteer Alexandria, Nonprofit Program Manager in Alexandria, Virginia! 00:23:10 Alianna Lewis: Good afternoon everyone! My name is Alianna Lewis, and I’m the Volunteer Coordinator of the Literacy Alliance of Northeast Florida in Jacksonville, Florida. 00:23:20 Syreta Thomas: Hello Everyone Syreta Thomas from Indianapolis nonprofit: Neighborhood Christian Legal Clinic - Volunteers and events Coordinator 00:23:54 Linda Darling: Hi Linda Darling, Volunteer Coordinator and Board Member of Historic Lewes Farmers Market in Lewes Delaware. 00:24:21 Sloane Terrill: Hi Everyone! I'm Sloane Terrill and I am the Volunteer Manager for the Ronald Mcdonald House in Eastern Iowa and Western Illinois 00:25:00 Lonjezo Phiri: Hello Everyone,Am Lonjezo Phiri, Community Relations Associate at Ladder to Learning 00:25:20 David Close: Good afternoon. Dave Close, State Volunteer Specialist with Tennessee Extension based out of the University of Tennessee in Knoxville. 00:26:02 Loretta La Point: Hello. Loretta La Point, Director of Volunteer Services with University Health in San Antonio, TX. 00:26:17 Donald Herndon: Hi everyone, Donald Herndon, community programs manager at Phoenix Bikes in Arlington, VA 00:26:32 Myra Rubinstein: Hi! I'm Myra Rubinstein. I am with the Pro Bono Program at Americans for Immigrant Justice. I match attorneys and other volunteers with opportunities to help immigrants. 00:26:44 Annelise Ferry: Here’s another resource on the volunteer lifecycle: https://www.galaxydigital.com/blog/navigating-the-volunteer-lifecycle 00:26:50 Jenny Keener: Hello! Jenny Keener, Heart+Hand Outreach Ministries, Charleston, WV, USA. 00:28:17 Rita Chovan: Rita Chovan Volunteer Coordinator (for now) and Special Projects Coordinator with Nature's Nursery Wildlife Rehab and Education in Waterville, OH 00:28:44 Carli Jarvis: ❤️ 00:29:24 Annelise Ferry: Here are some tips for measuring volunteer program ROI that you can include in emails or in strategic planning sessions: https://www.galaxydigital.com/free-tools/volunteer-program-roi-guide 00:30:23 Annelise Ferry: You can then include these stats in your proposals! Here’s a guide to writing proposals for volunteer tech, in particular: https://www.galaxydigital.com/blog/volunteer-management-software-proposal-template 00:30:27 Carli Jarvis: Yes!!! Always have an elevator speech ready! I love that! 00:32:54 Annelise Ferry: [BLOG] 10 Ways to Advocate for Your Volunteer Program https://www.galaxydigital.com/blog/advocate-for-your-volunteer-program 00:33:49 Court McCracken (she/her): Yes, the elevator speech is a good opportunity to prepare for! Will make sure to ask this question at the end during Q & A 00:44:02 Annelise Ferry: Check out Get Connected’s award and badges for volunteer recognition: https://www.galaxydigital.com/features/volunteer-rewards-and-recognition/ 00:45:46 Chelsea Usher (she/her): If anyone would like to connect on LinkedIn - https://www.linkedin.com/in/chelseausher/ - I'd love to have more connections. My brand is higher education and advocating for families! 00:46:22 Annelise Ferry: Thanks Chelsea! 🙂 00:47:33 Emily Briones: I'd love to connect as well! I'm the volunteer recruitment manager at Big Brothers Big Sisters of the Midlands: https://www.linkedin.com/in/emilybriones2024/ 00:47:56 Annelise Ferry: Thanks Emily! 🙂 00:47:58 David Close: Been seeing some great work out of Australia and other places in several of our peer-reviewed journal sources. Great Britain as well. 00:48:04 Lindy Engelken: Thanks, Chelsea and Emily! 00:48:39 LaVerne Cox: I would love to connect to any nonprofit leader who is managing social service programs and mentorship programs https://www.linkedin.com/in/iamlavernecox?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app 00:48:40 Court McCracken (she/her): I’ve been following the same, David, and seeing some really creative initiatives! 00:49:03 Court McCracken (she/her): Now I’m hungry for pizza 😅 00:49:19 Carrie Hackney: David can you share your favorites? 00:49:29 Carrie Hackney: Same Pizza sounds great at during lunch ;) 00:49:42 Fai Hammond: I would love to connect with other Volunteer Professional! https://www.linkedin.com/in/fai-hammond/ 00:49:45 Court McCracken (she/her): Visibility on the volunteer programming definitely helped some of my programming stay in tact when times were challenging 00:49:50 David Close: @Carrie, specific articles or journals? 00:50:05 Carrie Hackney: yes or websites that you have found helpful? 00:50:08 Court McCracken (she/her): We sometimes would get on the local news to share about our programming and volunteer opportunities 00:50:14 Margaret Jackson: Love your books! 00:50:48 Annelise Ferry: The Ultimate List of Volunteer Management Conferences in 2025 - https://www.galaxydigital.com/blog/volunteer-management-conferences 00:51:17 Annelise Ferry: Nonprofit Leadership Mentoring Program: Your Guide for Success - https://www.galaxydigital.com/blog/how-to-build-a-nonprofit-leadership-mentoring-program 00:51:22 Mary Tignor: I am always looking for additional webinars, conferences, etc. If anyone has suggestions or a list of ideas, I'd be grateful! 00:51:22 Sharon McHugh: I recently moved from the corporate world to the nonprofit space and am deeply involved in building our volunteer program. Would love to connect! https://www.linkedin.com/in/sharonkmchugh/ 00:51:43 Annelise Ferry: Thanks Sharon! Love all the momentum to connect! 00:51:49 David Close: Voluntas and Nonprofit & Voluntary Sector Quarterly are two of my go-tos 00:52:12 Annelise Ferry: ^Thanks for sharing, David! 00:52:16 David Close: Here's a recent one from Australia: ‘Keeps me young at heart’: Exploring the influence of volunteering on social connection, health and well-being in rural Australia 00:52:32 Mary Mlot: Leading Without Authority by Keith Ferrazzi is a terrific book. 00:53:09 David Close: Health Promotion Journal of Australia have published several over the past several months 00:54:04 Annelise Ferry: [BLOG] How to Communicate Your Value as a Volunteer Engagement Professional - https://www.galaxydigital.com/blog/communicating-your-value-as-a-volunteer-leader-a-complete-guide 00:54:20 David Close: @Carrie, here's one from NVS Quarterly -- "Leading Volunteers Effectively: Development and Preliminary Validation of the Volunteer Leader Behavior Scale" 00:54:53 Carrie Hackney: Thanks so much David 00:56:10 David Close: Welcome! Another online resource/website is Engage. It is a paid subscription, but very practical information with every issue! 00:56:20 Mary Tignor: Are we going to have access to this chat, particularly all of the resources that are being shared in it, after the meeting? 00:56:48 Kristin Keckler-Alexander: Ted talks are great for commuters. Radical candor, leading with ethics, reflection, confidence. There are a million options for growth :) 00:56:51 Annelise Ferry: Hi Mary! Yes, we will include an export of this chat on the webinar recording page. You’ll receive a link to the recording page in the days following the webinar 00:57:11 Carrie Hackney: I'm so glad we will get a copy of the chat. Wealth of knowledge. 00:57:22 Annelise Ferry: It’s so great! 00:57:30 Annelise Ferry: A really special place to connect and share 🙂 00:57:33 Mary Tignor: That's wonderful! Thanks so much Annelise! 00:57:47 Annelise Ferry: Most welcome! 00:58:48 Kat Stratton: I'm so glad Lori is not just reading slides - she's a terrific speaker with real info. Hope the recording is included in the send out. 01:00:13 Annelise Ferry: Thanks so much for that feedback, Kat! We’ll make sure she sees this 🙂 Yes, we’ll also include the webinar recording on the page we’ll send by email. 01:00:19 Amanda M: Hey everyone! I am in the Training & Development space but stepping up as President of a Board for the first time! Here to learn - would love to connect 01:00:21 Amanda M: https://www.linkedin.com/in/amandamuhammad/ 01:00:22 Hana Al Nabulsi: Useful information and a great presentation that we can benefit from, taking into account the circumstances of societies. Thank you. 01:00:43 Amanda M: Yes, the presentation has been awesome 01:02:47 Chelsea Usher (she/her): TOM SELLECK! 01:03:04 Lindy Engelken: 😆 01:03:10 Annelise Ferry: 😂 01:03:40 Bernard White: Hello all, love to connect: www.linkedin.com/in/bernard-white-ii-829030190 https://www.feedthechildren.org/get-involved/volunteer/ 01:03:58 Annelise Ferry: What are you going to do 1 month from now? 01:04:06 Annelise Ferry: What are you going to do 3 months from now? 01:04:11 Annelise Ferry: What are you going to do 6 months from now? 01:04:21 Mary Tignor: This has been amazing and I am looking forward checking out the resources and learning more in the other 2 sessions! 01:04:36 Carli Jarvis: Thank you so much for such great information! I am looking forward to following your podcast! 01:05:55 Annelise Ferry: Lori’s advice: Make sure to include impact in those 2 minute elevator speeches! Also an “ask” and a “tell." 01:07:04 Syreta Thomas: This was a great session! Truly meaningful information to take away and implement! 01:07:13 Jess Jones: Thank you! 01:07:35 Kristin Keckler-Alexander: any advice on advocating for change in overly bureaucratic organizations? it feels like we use momentum when we have to run things through several different approval channels 01:07:50 Kristin Keckler-Alexander: lose 01:08:34 Annelise Ferry: Lori’s advice for overcoming organizational resistance: Show them how the volunteer program can make a difference (save money, time, etc). Find like-minded allies/colleagues within the organization and collaborate. 01:10:07 Syreta Thomas: We will receive the recording to today session right? 01:10:26 Lindy Engelken: Thanks so much for your time and knowledge sharing today, Lori! 01:10:58 Kristin Keckler-Alexander: One thing that I've used with change averse personalities is that change doesn't mean that the 'old' way was bad, just that we are trying a different way. Break the binary thought process 01:11:37 Annelise Ferry: @ Syreta, yes, we will send out a link to the recording, webinar chat, and additional resources in a few days. Keep an eye on your inbox! 01:12:03 Syreta Thomas: Thank You! 01:12:19 Annelise Ferry: You’re very welcome! 01:14:04 Hanna Bell: I agree Kristin! I also think it helps to acknowledge the concerns of those who are resistant to change. Once you can identify why they're resistant (just because, maybe they are comfortable using technology, ect.), it's easier to reframe the changes for them. It may also help you to tie changes into an existing strategic plan or the organization's mission, vision, and values. 01:14:53 Rita Chovan: Thank you for taking the time to share your knowledge. 01:16:22 Annelise Ferry: Thank you for joining, Rita! 01:17:16 Chelsea Usher (she/her): thank you so much for this webinar! 01:17:32 Annelise Ferry: Thank you, Chelsea! 01:17:36 Fai Hammond: Thank you! 01:18:23 Annelise Ferry: Here’s a guide that can help you choose a volunteer management system: https://www.galaxydigital.com/free-tools/volunteer-management-software-buyers-guide 01:18:51 Jess Jones: THANK YOU SO MUCH LORI! Looking forward to the next one! 01:19:03 DORTHEY HOUSTON: Thank you 01:19:14 Annelise Ferry: The 15+ Best Volunteer Management Software Tools - https://www.galaxydigital.com/blog/volunteer-management-software 01:19:23 Kat Stratton: Thank you 01:19:39 Annelise Ferry: Free Volunteer Management Software - https://www.galaxydigital.com/blog/free-volunteer-management-software 01:20:11 Court McCracken (she/her): Yes, this a great resource for free VMS options ^ 01:20:16 Annelise Ferry: Get Buy-In for Volunteer Management Software [+Free Proposal Template] - https://www.galaxydigital.com/blog/volunteer-management-software-proposal-template 01:20:24 Mary Lee: Thank you 01:20:48 Deanna Howell: Another great session, Lori. Thank you! 01:20:58 Mary Mlot: Great webinar! Thank you. 01:21:02 Andrea Galley: Thank you- see you again soon! 01:21:09 Annelise Ferry: So excited to see you again for Session 2 on April 1st! It’ll also be at 1:00 pm EST 01:21:10 Daniela Ramirez: Thank you! 01:21:11 Chelsea Usher (she/her): really appreciate everyone's time today! Happy to connect on LinkedIn! 01:21:13 Lynn Welch: Thank you! 01:21:13 Jaimee Maurer: Thank you!!! 01:21:17 Carli Jarvis: ⭐⭐⭐⭐⭐ 01:21:18 Annelise Ferry: Thanks everyone!!! 01:21:21 Ruixiang Song: Thank you! 01:21:21 Linda Carper: Thank you. 01:21:25 Annelise Ferry: Thanks everyone!!