00:07:51 Addie Cini: Hi Everyone! 00:08:06 Addie Cini: Thanks for taking the time today! 00:10:45 Saskia Rinkoff: Greetings from Harbourfront Centre on Toronto's waterfront. I'm the Manager of Volunteer Engagement, engaging 450+ volunteers who support our arts and culture centre. Thank you for arranging this series. I'm sorry I had to miss the first session. 00:11:27 Saskia Rinkoff: ❤️ 00:15:06 Addie Cini: How is everyone doing today? Would love for everyone to share who they are and how they engage volunteers! 00:15:58 Carlita Gonzalez: Carlita Gonzalez - Program Coordinator, Grand Rapids Michigan. Our volunteers help cook medically supportive meals and deliver them. 00:16:01 Jose Calvillo: Houston, TX - Volunteer readers and administrative support. 00:16:02 Rie Bucci: Hi, I'm a volunteer coordinator and operations supervisor at the Japanese Community Volunteers Association from Vancouver, Canada. 00:16:12 Ruth Moore-Lilly: Hello, VPM Ruth from Hospice of Michigan & Arbor Hospice in chilly southeast Michigan. 00:16:14 Tara Cojocaru: Humane Society - New Braunfels, TX 00:16:18 Lindy Engelken: Hi! 00:16:30 Leanna Miller: Hello, I'm Leanna Miller from Open Cupboard in the Twin Cities, MN. Our volunteers support our food insecurity programs 00:16:30 Emily Denlinger: Pause for Parents - Cincy Oh 00:16:30 Lindy Engelken: Lindy here from DARTS in West St. Paul, MN 00:16:31 Carrie Hackney: Carrie with Ruth's House which is a shelter for women and children in southern MN 00:16:35 Mary Mlot: I represent Hilltop Community Resouces, a non-profit human services organization in Western Colorado. We use volunteers in all of your programs, including student interns. 00:16:39 Veronica France: Veronica France Volunteer Engagement Manger with the Legacy Senior Communities in Dallas, TX. Our volunteers mainly assist with all the activities around all the levels of living. 00:16:39 Faron Lais: Faron from South Dakota 00:16:58 Victoria Walton: Victoria Walton, Volunteer Relations Manager, United Way of Tarrant County - Fort Worth, TX Our volunteer base of 5,000+ volunteers mainly come from our corporate accounts with about 20% from the general public 00:17:02 kenneth brake: hello from Vancouver BC Canada 00:17:02 Vicki Bokelman: Vicki with NeighborWorks Green Bay in Green Bay WI 00:17:03 DORTHEY HOUSTON: Austin, TX 00:17:07 Addie Cini: Thanks everyone! 00:17:07 Andrea Galley: Andrea from Long Covid Support in the sunny UK 00:17:09 Deanna Howell: Food Bank in Brantford, Ontario. Our volunteers assist clients when they "shop", they work at Intake and make appointments as well as work in the warehouse. We are struggling with recruitment. 00:17:15 Cheryl Smith: Hello from Bakersfield, CA 00:17:19 Stefanie Lebens: Hi Everyone! My name is Stefanie and I'm with the SAFE Alliance in Austin Texas 00:17:22 Kari Zimmerman: Kari Zimmerman, Topeka and Shawnee County Public Library- Topeka Kansas 00:17:33 Sheri Florizone: Hi! Sheri with Gulfside Hospice in Florida 00:17:41 beverly andrews: I am Beverly Andrews. I volunteer with two NGOs in Trinidad and TOBAGO 00:17:48 Addie Cini: Hi Beverly! 00:17:49 Chelsea Usher (she/her): Hi Everyone! I'm Chelsea Usher from UC Riverside. I'm the Director of Parent & Student Engagement. Happy to connect on LinkedIn at https://www.linkedin.com/in/chelseausher/ 00:17:54 Christian McDonald: Christian from Chattanooga, TN. American Red Cross of the TN Region. We do blood services, disaster response (80% of disasters affect one family or a small group), service to the armed forces and international services staffed by volunteers. 00:17:56 Sharon McHugh: I'm Sharon McHugh with Catholic Charities of South Jersey 00:18:10 Angela Penermon: Angela from Wisdom Institute Detroit Community Volunteer Liaison 00:18:10 Addie Cini: Love the sharing of linked in! 00:18:12 Madison Krchnavy: Hi everyone! I'm Madison Krchnavy from CASH Campaign of Maryland, located in Baltimore! 00:18:49 Deanna Howell: Lori is AWESOME! We first met through PAVRO. 00:18:52 Addie Cini: HI Madison! Thanks for coming! 00:18:55 Jazmine Lopez: Hello -Jazmine Lopez -Volunteer Coordinator Palm Beach County Library -Florida 00:19:26 Mitzi Stone: Hello from Tulsa, Oklahoma. I am Mitzi Stone and I would love to connect with any other Hospice Volunteer coordinator. My email is mstone@cura-hpc.com 00:19:50 Addie Cini: Hi everyone once again if you have any questions feel free to ask! You can also use the Q&A option as well! 00:19:57 Angie Chastain: Hi, I'm an AI assistant helping Angela Chastain take notes for this meeting. Follow along the transcript here: https://otter.ai/u/QYIJ7mubogR4RxNWBXcwFSfNpTk?utm_source=va_chat_link_1 You'll also be able to see screenshots of key moments, add highlights, comments, or action items to anything being said, and get an automatic summary after the meeting. 00:19:58 Mark Alipio: Hi, I'm an AI assistant helping Mark Alipio take notes for this meeting. Follow along the transcript here: https://otter.ai/u/4O-evjUQhDVaSFWqgGP8Uy0uSaw?utm_source=va_chat_link_1 You'll also be able to see screenshots of key moments, add highlights, comments, or action items to anything being said, and get an automatic summary after the meeting. 00:19:58 carol harney: Carol from Phoenix AZ Hospice volunteer coordinator 00:20:15 Addie Cini: Hi Carol! 00:21:37 Chris Wade: Hello all. Chris Wade here from www.TimeForImpact.co.uk in Oxfordshire UK 00:22:09 Addie Cini: HI Chris thanks for sharing! 00:26:07 Addie Cini: What type of thinkers are you all? Put a D for Divergent and C for Convergent! 00:26:20 Leanna Miller: D 00:26:21 Terry Preston: D 00:26:22 Isis Arevalo: Both 00:26:26 Grace Dennis: D 00:26:27 Addie Cini: C 00:26:28 Astrid Maldonado: Both 00:26:28 Kimberly Poulton: C 00:26:30 Marilyn Hughes: Both 00:26:32 Mitzi Stone: mostly D 00:26:36 Chelsea Usher (she/her): D 00:26:46 Jenny Garver: C 00:26:50 Penny Sims: mostly D some C 00:26:52 Ruth Moore-Lilly: D 00:26:53 Jaimee Maurer: D 00:26:54 Rie Bucci: D 00:26:58 Kami Barnes: D 00:26:59 Lindy Engelken: D 00:27:02 Bridget MacInnis: c 00:27:16 DORTHEY HOUSTON: both 00:28:32 Chris Wade: D too. Interesting to see so many more Ds than Cs. Says something about our profession? 00:29:21 Addie Cini: Very interesting for sure! This helped me understand others a lot better as well. 00:33:01 Addie Cini: Does anyone struggle with these barriers? Put a Y in the chat if yes! 00:33:26 Lisa Staley (She, Her): y 00:33:44 DORTHEY HOUSTON: Y 00:33:50 Leanna Miller: y 00:33:50 Sandra Logan: Y 00:33:50 Isis Arevalo: Y 00:33:58 Cheryl Smith: Y 00:33:58 Jenny Garver: Y 00:34:01 Addie Cini: Y 00:34:58 Victoria Walton: Y 00:35:08 Rie Bucci: Y 00:35:09 Karlise Brown: y 00:35:10 Tasha Wright: That’s my trick, I don’t add a to to any emails until I’m ready 00:35:53 Addie Cini: That's awesome - also I've read the message back in a monotone voice to see if it sounds the way I'd like - Anyone else have any tricks? 00:37:18 Kristin Keckler-Alexander: i have copilot read it to me while driving, see how it sounds not just reads 00:37:27 DORTHEY HOUSTON: I have someone else read it first and give me feedback. 00:37:51 Chris Wade: @Kristin - nice idea 00:37:59 Addie Cini: Love the use of technology (AI - Copilot) to see if the tone is being conveyed properly! 00:39:30 Court McCracken (she/her): I really enjoy collaborative workspaces like Miro 00:39:42 Kristin Keckler-Alexander: Gemini can offer tone adjustment based on audience 00:40:19 Addie Cini: @Kristin - Love that! Are you doing any tracking on your communication? 00:41:29 Addie Cini: What do you all think most of your volunteers are? 00:41:59 Chris Wade: @Kristin - I like Google NotebookLM too - it is great for summarising long texts or podcast transcripts - also will produce a voice overview if you are fed up of reading 00:42:06 Kristin Keckler-Alexander: Volgistics makes it tough to track open rate etc, but we do informally track response. Tone makes a huge difference :) 00:43:05 Chris Wade: I also use AI in Google meet to transcribe and summarise my meetings - I share that with attendees too. Otter.ai does similar 00:43:56 Chris Wade: That means I spend more time active listening and less time taking notes 00:43:56 Kristin Keckler-Alexander: @Chris Yes! I commute an hour each way so having AI read to me is a great help. I use it before outreach presentations to help rehearse timing too 00:44:58 Addie Cini: Thanks for sharing that's super helpful! If anyone would be interesting in evaluating how they can use technology to improve communication - I'd love to help! https://galaxydigital.na.chilipiper.com/book/me/adellina-cini?type=chat-with-adellina-phone-only 00:45:51 Bridget MacInnis: I heard the phrase "You're not new, you're now" and I really like that 00:45:57 Bridget MacInnis: things change it is a part of life 00:46:11 Court McCracken (she/her): Great way of reframing 00:46:15 Addie Cini: That's really inciteful! 00:47:14 Kristin Keckler-Alexander: my coworker says we are like lifeguards at the pool we monitor and intervene when ppl run on the deck 00:47:43 Court McCracken (she/her): Role Descriptions! 00:48:15 Erica Pichette: Kristen, that's a great way to put it! 00:48:47 Chris Wade: I often think negativity in volunteering is often a result of us making changes without preparing them properly. Volunteering is central to who they are and even the most rational people sometimes react negatively to change to things they love. So more coproduction is often the answer, do with not to. 00:49:30 Addie Cini: Well put Chris, how do you go about preparing your volunteers for those changes? 00:49:36 Chris Wade: The truth is the stuff that is important to them is not on the role description.. 00:49:44 Kristin Keckler-Alexander: @Chris good point. I'm a huge fan of bite size change whenever possible 00:50:14 Court McCracken (she/her): Malcolm Gladwell 00:50:15 Kristin Keckler-Alexander: Small changes that move slowly to allow adaptation 00:50:49 Court McCracken (she/her): David Foot 00:51:25 Court McCracken (she/her): Multi-generational volunteerism resource: https://www.galaxydigital.com/blog/engaging-generations-of-volunteers 00:51:29 Amy Snow: @Chris Wade. Yes very good points 00:51:49 Court McCracken (she/her): I didn’t realize there was a trend in firing younger employees 00:52:43 Chris Wade: Yes, Lori - Cultural intelligence (IQ) and marketing is key 00:53:24 Kristin Keckler-Alexander: Understanding the asks, there was a great session at the last POL in houston 00:53:27 Court McCracken (she/her): “Don’t make assumptions” 00:53:57 Terry Preston: Love that Multigenerational committee! 00:54:20 Court McCracken (she/her): Yes, definitely seeing some trends in the intentional inter-generational development of teams and programming 00:54:28 Raquel Webb Geddes: True 00:55:56 Addie Cini: Here's a great resource about gamification and that idea of "badges" and the value! https://www.galaxydigital.com/blog/how-to-gamify-volunteerism-and-increase-engagement 00:56:18 Chris Wade: Great thanks Addie 00:56:30 Addie Cini: You're welcome! 00:56:42 Grace Lekwauwa: Thank you Addie for sharing this resource. 00:57:29 Court McCracken (she/her): Even taking the Volunteer Handbook and also offering it in a few short videos. 00:57:30 Chris Wade: Gamification is really helpful when resources are low and fills a gap in communication whilst awaiting a reply to email etc 00:57:47 Addie Cini: If you'd like to speak about this and more feel free to book some time with me anytime! https://galaxydigital.na.chilipiper.com/book/me/adellina-cini?type=chat-with-adellina-phone-only 00:59:14 Kristin Keckler-Alexander: If anyone wants the PDF on Gen Z from Points of Light ping me, I don't think i can put it in the chat 00:59:29 Addie Cini: Active listening has been a huge focus in my life recently! Love that this is such a key part 00:59:41 Leanna Miller: I would love that Kristin 00:59:53 Mitzi Stone: Kristin, I would like it. mstone@cura-hpc.com 01:00:47 Melissa Young: I would like one Kristin, myoung@familyhousepeoria.org 01:01:04 Leanna Miller: Leanna@opencupboard.org 01:01:31 Faith Lillemo: Kristin, I would like it. 01:01:32 Court McCracken (she/her): Respond vs. React 01:01:37 Raquel Webb Geddes: Respond don't react 👍 01:01:39 Addie Cini: Just like Dorthey said earlier! 01:01:41 Amy Snow: @kristen yes please! Volunteer@thetablefoundation.ca 01:01:43 Faith Lillemo: faith.lillemo@willingwarriors.org 01:01:50 Sandra Logan: slogan@cancer-services.org 01:01:58 Court McCracken (she/her): It’s totally ok to take some time to form a response too! 01:02:24 Karen Wilder: thanks Kristen! kwilder@kentuckycasanetwork.org 01:02:28 kenneth brake: Great presentation! Clear and Concise and on Message - EFFICIENCY 😊 www.kenryujujutsu.com 01:02:41 Chris Wade: Yes please Kristin Chris.wade@timeforimpact.co.uk 01:02:50 Grace Lekwauwa: I would like one Kristin. My email is gracel@cmhanorthernbc.ca. Thank you. 01:03:20 JULIE MCBRIDE: Me too Kristin - jmcbride@myhospicevna.org 01:04:00 Indira Selvakumarswamy: Me too, Kristin - indira@canopy.org 01:04:06 Addie Cini: Hey everyone we are about to enter the questions for Lori sections! Would love to see a few more in the Q&A section - your questions will help others! 01:04:20 Addie Cini: Thanks so much @Kristin for the information! 01:04:29 Bridget MacInnis: I wish more people who run meetings would use the parking lot. The meetings I have been in that run on are always because no one cuts off the loud people 01:04:39 Rie Bucci: @Kriste, please share the PDF. programs@tonarigumi.ca 01:04:48 Amy Snow: Thank you Addie!! 01:04:54 Elaine Mew: @Kristin Please also send to me - elainemew@yahoo.ca 01:05:32 Cara Lindsey: @kristen clindsey@cookandboardman.com 01:07:08 Rivae Campo: @Kristen I would like it too! RCampo@TheLegacySC.org 01:07:12 Addie Cini: If anyone is interested in having a deeper conversation about technology to help with communication we would love to speak with you all! https://galaxydigital.na.chilipiper.com/book/me/galaxy-digital?type=prospective-demo' 01:07:14 Sheri Florizone: That's our theory too. Three attempts and then that's all the time we can spare on that lead 01:07:19 Lindy Engelken: Thank you for the presentation on this tough topic, Lori! Communication has been a REAL challenge for me. 01:07:28 Victoria Walton: Our guideline is 3 attempts and then we can bless and release them. 01:07:51 Addie Cini: Thanks for saying that I think it is a huge challenge and that's why were all here! 01:09:01 Amy Snow: Clarity is key to set the tone and respectful expectations. Good point! 01:09:45 Chelsea Usher (she/her): Some Zoom account types allow for SMS texting from your office line - might be worth looking into if you have an institutional account or a zoom phone 01:09:50 kenneth brake: I sent a LinkedIn connect request to Lori, for her consideration. 🙏 01:10:02 Angie Chastain: Takeaways from the meeting 👉💬 [ ] Adapt training and learning materials to different communication preferences and learning styles of volunteers (Lori) [ ] Respond to volunteers, don't just react emotionally, and choose the right mode of communication for the scenario (Lori) [ ] Implement a "parking lot" to manage meeting discussions, stick to agendas, and encourage active listening during meetings (Lori) [ ] Provide clarity on response expectations in volunteer application process (Lori) [ ] Explore texting/messaging tools that aren't staff personal phones for volunteer communication (Lori) See full summary - https://otter.ai/u/QYIJ7mubogR4RxNWBXcwFSfNpTk?utm_source=va_chat&utm_content=wrapup_v4&tab=chat&message=e35e2bfd-1a21-443a-b77a-95d93ff69f4c 01:10:03 Mark Alipio: Takeaways from the meeting 👉💬 [ ] Explore texting/messaging options that aren't staff personal phones for volunteer communications. (Volunteer Engagement Team) [ ] Reach out to technology/marketing department to discuss solutions for professional volunteer communication channels. (Volunteer Engagement Team) See full summary - https://otter.ai/u/4O-evjUQhDVaSFWqgGP8Uy0uSaw?utm_source=va_chat&utm_content=wrapup_v4&tab=chat&message=03e37ddf-b7a9-437f-bb1d-3248a483ab97 01:10:06 Chris Wade: Some volunteer apps use push notifications - they can be fruitful too 01:10:11 Addie Cini: If you're interested in looking at some technology that has a texting component here's a link to chat with us! Book a chat with a volunteer tech advisor: https://galaxydigital.na.chilipiper.com/book/me/galaxy-digital?type=prospective-demo 01:10:23 Kristin Keckler-Alexander: google phone can help too 01:10:35 Kristin Keckler-Alexander: lots of teachers use it 01:11:00 Kristine Paca: We suggest our volunteers use a Google voice number too. :) 01:11:20 Court McCracken (she/her): Here’s a bit about how Get Connected supports volunteer texting: https://www.galaxydigital.com/features/volunteer-text-messaging/ 01:11:47 Court McCracken (she/her): I use Grammarly 01:12:02 Court McCracken (she/her): It’s so helpful if you need to send a lot of emails 01:13:59 Addie Cini: @Chris Yes Get Connected app does this - which is huge factor 01:14:16 Chris Wade: There is something important too about not having long applications forms, but instead capturing the minimum then following up with a more personalised contact to build connection? 01:14:16 Court McCracken (she/her): Here’s our Digital Volunteer Communications Guide: https://www.galaxydigital.com/free-tools/digital-volunteer-communications-guide 01:14:23 Valerie Benites: This is great information, we don’t use applications it’s open for all and can be frustrating with retaining and matching volunteers 01:14:36 Andrea Galley: Many of our volunteers are from the long covid community so are mostly very poorly. We have a duty to make reasonable adjustments in the case of disability or poor health. 01:14:55 Court McCracken (she/her): That makes a lot of sense, Andrea 01:20:46 Court McCracken (she/her): Stay in touch with Lori: 01:20:48 Court McCracken (she/her): lorigotliebconsulting@gmail.com Lorigotliebconsulting.wordpress.com lorigotliebconsulting.podbean.com 01:21:58 Court McCracken (she/her): We hope to see you again for session 3 on Building Terrific Teams on April 15th! 01:22:05 Chelsea Usher (she/her): thank you! 01:22:08 Jenny Garver: Thank you! 01:22:15 Chris Wade: Many thanks 01:22:25 Rie Bucci: Thank you! 01:22:26 Andrea Galley: thank you- great session! 01:22:27 Court McCracken (she/her): https://www.galaxydigital.com/webinars 01:22:27 Amy Snow: Thank you so much! 01:22:29 beverly andrews: thank you so much. this was a great session 01:22:36 Karlise Brown: thank you Lori! 01:22:40 Ramesh Parna: Thank you for the session 01:22:41 Saskia Rinkoff: Many thanks. Great session and very helpful 01:22:46 Kristin Keckler-Alexander: Thank You! 01:22:47 Astrid Maldonado: Thank you 01:22:48 Raquel Webb Geddes: Thank you👍! 01:22:51 Carli Jarvis: Looking forward to the recording to go over and over the very useful information that has been given in this session! I'm glad we're receiving these recordings because this information is so useful! Thank you! I look forward to the next session! Thank you, Court! 01:22:51 Mary Mlot: Great information. Thank you. 01:22:58 Grace Lekwauwa: Thank you so much Lori and all the organizers! 01:22:58 Josie Dupouy: Thank you! 01:23:00 beverly andrews: bye 01:23:01 Caitlyn Frischmon: Thank you! 01:23:02 Karen Wilder: Thanks this was great! 01:23:05 Sandra Logan: Thank you 01:23:06 Amanda Walton: How can we register for tomorrow? 01:23:07 Carolina Estrada: Thank you! 01:23:08 Rivae Campo: Thank you!