00:01:37 Annelise Ferry: Hi everyone! Welcome! 00:03:37 Court McCracken (she/her): Welcome! You’re here for Session 3 of Volunteer Leadership & Internal Advocacy with Lori Gotlieb! 00:03:44 Court McCracken (she/her): Today’s Session is all about building your team! 00:05:04 Annelise Ferry: I’ll start! I’m Annelise and I’m with Get Connected. Tuning in from Emerald Isle, NC! 00:06:18 Court McCracken (she/her): Please feel free to share with us your organization, where you’re located, and how you engage volunteers! 00:07:00 Kat Stratton: Kat with Sautee Nacoochee Center in North Georgia. Lori has lit a fire under me to ask for a place at the table. 00:07:19 Annelise Ferry: Welcome, Kat! 00:08:03 Annelise Ferry: Catch up on Part 1 and 2 of this series here: https://www.galaxydigital.com/volunteer-leadership-and-advocacy-with-lori-gotlieb#b 00:08:05 Kat Stratton: It's exciting - I have 2 board members working with me to create an Advisory Team - no one wants to be on a committee or board anymore 00:08:56 Annelise Ferry: Lori’s website: https://Lorigotliebconsulting.wordpress.com 00:09:09 Annelise Ferry: Lori’s Podcast: https://lorigotliebconsulting.podbean.com 00:09:48 Jose Calvillo: Jose with Barbara Bush Houston. We try to engage volunteers with pre and post service calls, emails, networking opportunities and building reflection and inflection points into our service opportunities. 00:10:24 Annelise Ferry: Welcome, Jose!! 00:11:33 Shirley Nagg: Hi from Rochester, NY! 00:11:34 Laura Allen: Laura Allen, Elderbridge Agency on Aging 00:11:35 Annelise Ferry: We’d love for you to introduce yourself and share where you’re joining us from today 🙂 00:11:46 Annelise Ferry: Welcome Shirley! Hi Laura! Thanks for joining! 00:12:03 Chauna Wall: Chauna Wall Char Meck library Charlotte NC 00:12:11 Carrie Hackney: Carrie with Ruth's House we are located in Southern MN 00:12:17 Annelise Ferry: Hi Chauna! 00:12:19 Annelise Ferry: Hi Carrie! 00:12:20 Kara Moore: Hello! Kara, from Waukesha County Department of Health and Human Services in Wisconsin 00:12:27 Annelise Ferry: Welcome, Kara!! So glad you’re with us today 00:12:33 Laurie Born: Laurie from the Austin, TX area. 00:12:41 Kami Barnes: Middletown, Ohio working with Hope House Mission, homeless shelter for Men, Women and Children. 00:12:47 Annelise Ferry: Welcome, Laurie! Hi Kami!! 00:12:48 Kari Zimmerman: Kari Zimmerman, Topeka and Shawnee County Public Library- Topeka Kansas 00:12:54 Carlita Gonzalez: Carlita Gonzalez Program Coordinator, Revive & Thrive Project, Grand Rapids, Michigan 00:12:55 Annelise Ferry: Hey there Kari 00:13:05 Annelise Ferry: Carlita, great to have you here today! 00:13:07 Marilyn Mann: Marilyn with Humble ISD in Humble, Texas. Thank you for this opportunity to learn about volunteer leadership. We have a monthly newsletter to recognize our volunteers and share their stories. 00:13:11 Laurie Born: Working to improve conditions in a Health Equity Zone. 00:13:12 Cheryl Smith: Cheryl from Bakersfield, CA. 00:13:13 Carrie Hackney: We are a homeless shelter for women and children. We are the process of redoing a volunteer program. Many of our vols were retired and left with covid and didn't return 00:13:13 beverly andrews: Beverly from Trinidad and Tobago. I volunteer with an NGO involved in HIV work a support group for persons living with and affected by HIV. I also volunteer with the disaster management response volunteer group. We engage volunteers through active recruitment, communication, deployment in the field and creating an environment where volunteers feel that they are adding value, opprotunities for training etc 00:13:16 Laura Allen: We just had a volunteer appreciation! It was great. 00:13:25 DORTHEY HOUSTON: Dorthey from Austin, TX! Thanks Court for the information you sent me. Super helpful. 00:13:26 Kara Moore: Volunteers currently support social service and health programs in ongoing capacities. But we are hoping to integrate one-time options so we can build more community support for our services 00:13:27 Annelise Ferry: It’s our pleasure, Marilyn! 00:13:28 Laura Clarke: hi, I'm Laura from Richmond va, apart our founding team for 5 Retirement community 00:13:30 kenneth brake: Hi from Vancouver BC Canada 🍁 00:13:47 Ruth Moore-Lilly: Hello from windy and cold Rochester Hills Michigan, VPM Ruth from Hospice of Michigan and Arbor Hospice 00:13:48 Brian Tumwesigye: Hello Brian here from Uganda 00:13:51 Annelise Ferry: Our pleasure, Dorthey! 00:14:01 Laura Allen: Our volunteer have tons of opportunities! They do telephone reassurance, home delivered meals, transportation, Happy Mail, outdoor chore, etc. Very busy. 00:14:16 Annelise Ferry: Welcome Dr. Hanaa!! 00:14:25 Annelise Ferry: Welcome Laura! 00:14:45 Saskia Rinkoff: Greetings from Harbourfront Centre on Toronto's waterfront. Excited to be back for another session 00:14:45 Andrea Galley: Birmingham UK, Long Covid Support volunteer coordinator. We're moving from a grass roots organisation to now a national advocacy charity 00:14:46 Bridget MacInnis: Go Sens Go! Bridget from Ottawa 00:15:03 Annelise Ferry: So glad to see so many international folks here today! 00:15:13 Annelise Ferry: Thanks so much for joining! 00:15:14 Sherry Halphen: Sherry Halphen, United Way of the Lowcountry, Beaufort, SC. Engage our VITA volunteers throughout the tax season with constant total goals and treats! 00:15:22 Jessica Winn-Lyannas: Good morning from Las Cruces, New Mexico. 00:15:34 Carli Jarvis: Hello from Bristol, VA/TN's Abuse Alternatives, Inc. Carli Jarvis, here, Community Educator and Volunteer Coordinator 💜 00:15:35 Julie Clark: Hello from Maryland, USA 00:15:44 Annelise Ferry: Thanks for joining today! 00:16:27 Annelise Ferry: Lori’s website: https://Lorigotliebconsulting.wordpress.com 00:16:37 Raquel Webb Geddes: Hello from New York 00:16:39 Annelise Ferry: Lori’s podcast: https://lorigotliebconsulting.podbean.com 00:17:11 Sara Roberts: Hello from the center of Iowa. :) 00:17:30 Mark Alipio: Hi there, I'm Mark Alipio's Meeting Agent. You can follow my live transcript of this meeting here: https://otter.ai/u/zzRdoAwBAq49Y98QvFnJ_w0TS_c?utm_source=va_chat_link_1 Tip: You can talk to me too! Just Say "Hey Otter" to begin asking a question or giving me a task. Try "Hey Otter, what can you do." 00:17:31 Angie Chastain: Hi there, I'm Angela Chastain's Meeting Agent. You can follow my live transcript of this meeting here: https://otter.ai/u/HDrkvjIfaO_QaNubUTUu-NmBzsM?utm_source=va_chat_link_1 Tip: You can talk to me too! Just Say "Hey Otter" to begin asking a question or giving me a task. Try "Hey Otter, what can you do." 00:18:18 Annelise Ferry: Catch up on session 2 and 3 here: https://www.galaxydigital.com/volunteer-leadership-and-advocacy-with-lori-gotlieb 00:18:29 Annelise Ferry: Lori’s email: lorigotliebconsulting@gmail.com 00:18:46 Annelise Ferry: Connect with Lori on LinkedIn: https://www.linkedin.com/in/lori-gotlieb-40597220/ 00:19:07 Annelise Ferry: Happy Volunteer Appreciation Month, everyone!!! 00:19:27 Chris Wade: Hello Everyone - Chris Wade, Volunteering and participation consultant here in the UK. Podcaster on volunteering. Check out the Time For Impact Podcast https://open.spotify.com/show/2IC9M1ZZtgeF4eaVJO97wW https://podcasts.apple.com/gb/podcast/time-for-impact-podcast/id1743581153 00:20:17 Annelise Ferry: Thanks for sharing this, Chris! Happy to see you join us again! 00:20:33 Chris Wade: @Andrea Galley - I’d love to hear more sometime Chris.wade@timeforimpact.co.uk 00:22:40 Annelise Ferry: Lori invites you to: Write down what you think leadership is, and ask yourself what do you do, what can you do, how can you make yourself a better leader 00:23:02 Millie Landis: I'd love to share that point with my team - about how when the economy worsens volunteerism goes upward - can someone provide a source for this idea? 00:24:16 Annelise Ferry: [Watch] Volunteer Engagement Leaders: Uncomfortable Truths to Understand When Self-Advocating: https://www.galaxydigital.com/webinars/volunteer-engagement-leaders-uncomfortable-truths-to-understand-when-self-advocating 00:24:50 Court McCracken (she/her): Leaders think forward! 00:25:38 Andrea Galley: thanks @Chris Wade, we're engaged with a consultancy rn 00:25:50 Annelise Ferry: Need help proving impact to get more money for your volunteer program? Check out this guide - https://www.galaxydigital.com/free-tools/volunteer-program-roi-guide 00:26:23 Court McCracken (she/her): “Leadership needs to plan for knowledge transfer” 00:26:23 Annelise Ferry: Setting Your Volunteer Program Goals: Create, Organize, and Prioritize - https://www.galaxydigital.com/blog/how-to-set-your-volunteer-program-goals 00:27:25 Chris Wade: @Andrea - still would be good to hear more if you have time 00:28:07 Court McCracken (she/her): Really appreciate that in team building, “respecting each other’s opinions” 00:29:00 Andrea Galley: @Chris andreagalley@longcovid.org 00:29:22 Annelise Ferry: Need help crafting inspiring communications that will build strong volunteer teams? - Digital Volunteer Communications Guide: 25+ Messages Your Volunteers Need to Receive - https://www.galaxydigital.com/free-tools/digital-volunteer-communications-guide 00:31:14 Court McCracken (she/her): Volunteer role descriptions are so helpful - and focusing on the functions needed in the role v 00:31:44 Annelise Ferry: Volunteer Goal-Setting: How to Create SMART Goals for Your Volunteer Program - https://www.galaxydigital.com/blog/volunteer-goal-setting 00:34:03 Annelise Ferry: Need help writing quick Appreciation messages? Download these digital communication templates to make it easy: https://www.galaxydigital.com/free-tools/digital-volunteer-communications-guide 00:34:42 Chelsea Usher: What an amazing resource! Thank you Annelise! 00:35:10 Court McCracken (she/her): What is the value of what I’m saying to the receiver? 00:35:33 Annelise Ferry: You’re most welcome, Chelsea! Feel free to see the rest of our free resources for volunteer leaders on our blog: https://www.galaxydigital.com/blog 00:36:13 Grace Lekwauwa: I appreciate your point on delegation of roles for people who rarely participate. 00:36:14 Hana Al Nabulsi: Great information and a lovely, enjoyable presentation. 00:36:43 Annelise Ferry: Thanks for the feedback, Hana! 00:38:40 Annelise Ferry: How To Create a Volunteer Recruitment Email [FREE Email Templates] - https://www.galaxydigital.com/blog/how-to-create-an-effective-volunteer-recruitment-email 00:39:19 Annelise Ferry: How to Write a Compelling Call to Action for Your Volunteer Opportunities - https://www.galaxydigital.com/blog/volunteer-program-call-to-action 00:39:28 Grace Lekwauwa: Will we be getting the recording for this workshop? 00:39:53 Annelise Ferry: Hi Grace! Yes, everyone will receive a recording of the presentation, the bonus resources, and a copy of the chat box by email in a couple of days 00:40:27 Grace Lekwauwa: Awesome, thank you Annelise. 00:40:34 Annelise Ferry: In case someone has missed it, here is our Digital Volunteer Communications Guide: 25+ Messages Your Volunteers Need to Receive - https://www.galaxydigital.com/free-tools/digital-volunteer-communications-guide 00:40:38 Annelise Ferry: Most welcome, Grace! 00:41:48 Annelise Ferry: A great article about cultural differences in volunteering, written by MAVA: https://www.galaxydigital.com/blog/engaging-volunteers-from-immigrant-communities 00:42:10 Chris Wade: Choosing the right platforms and mechanisms for communication is also key? These days it feels like everything needs a multi-channel approach. 00:42:48 Court McCracken (she/her): Communication + Team Building work directly together 00:43:18 Annelise Ferry: Absolutely, Chris! It’s important to choose automated systems to keep us on track so that we don’t accidentally ghost a potential volunteer! 00:43:36 Annelise Ferry: Here’s a great resource on using technology to engage and recruit volunteers - https://www.galaxydigital.com/free-tools/how-to-improve-volunteer-recruitment-with-tech-tools 00:45:18 Court McCracken (she/her): I also look for the cookies and the coffee before meetings get started 🙂 00:45:51 Chris Wade: I keep mine in the toilet 00:46:50 Court McCracken (she/her): I think any certificates I have are in a box somewhere maybe - so definitely reflecting on my own motivational factors here 00:51:11 Court McCracken (she/her): That’s the toughest phrase to manage “we’ve tried that before and it didn’t work” 00:52:03 Annelise Ferry: Nonprofit Leadership Mentoring Program: Your Guide for Success - https://www.galaxydigital.com/blog/how-to-build-a-nonprofit-leadership-mentoring-program 00:53:11 Court McCracken (she/her): https://www.galaxydigital.com/webinars/matching-volunteers Here’s a resource on Volunteer matching and role descriptions 00:55:56 Court McCracken (she/her): “You are conducting an orchestra and all of your instruments need an opportunity to sound out” 00:56:11 Annelise Ferry: Love that! 00:58:21 Court McCracken (she/her): Having an agenda for meetings is a great first step - this was something I didn’t do for a long time. 00:58:59 Amber Yares: I don't manage volunteers, I on-board, handle qualifications, etc. I want to engage volunteers in sharing ideas or complaints about meetings. The volunteer managers are not necessarily interested in volunteer opinions. Do you have any suggestions? 00:59:11 Annelise Ferry: Are you struggling with recruitment? Or wondering if your website is turning volunteers away? Sign up for this free tech audit and get 3 reccs for improvement on your volunteer site - https://www.galaxydigital.com/free-tools/volunteer-tech-audit-sign-up 00:59:56 Carrie Hackney: We did this team building at the last staff meeting and it was SO good! I love this idea for volunteers 01:00:20 Annelise Ferry: That’s so awesome, Carrie! Love to hear that! 01:00:31 beverly andrews: do you have resources for writing clear role descriptions? should these be stated using academic qualifications like masters and bachelors degrees in roles that a unpaid 01:00:57 Annelise Ferry: I do, Beverly! One sec 01:01:33 Annelise Ferry: Defining Event Volunteer Roles and Responsibilities - https://www.galaxydigital.com/blog/event-volunteer-roles-responsibilities 01:02:11 beverly andrews: thanks Annelise 01:02:24 Annelise Ferry: [WATCH] Watch Volunteer Opportunity Descriptions: A Framework for Recruitment + Volunteer Experience - https://www.galaxydigital.com/webinars/volunteer-opportunity-descriptions-recruitment-volunteer-experience 01:02:54 Annelise Ferry: [WATCH] Watch Matching Volunteers: Finding the Ideal Roles for Your Supporters - https://www.galaxydigital.com/webinars/matching-volunteers 01:03:02 Annelise Ferry: You’re most welcome, Beverly! 01:03:10 Chris Wade: Staff often push back because the levers for controlling volunteers don’t work like they do for staff. So it needs more insight into human behaviour. An understanding of volunteering motivations and psychological drivers can help these staff. We need too help them with that 01:03:58 Annelise Ferry: So true, Chris! Here’s a great webinar that dives into that a little bit - Motivating Volunteers: Create Action Throughout the Volunteer Lifecycle https://www.galaxydigital.com/webinars/motivating-volunteers-create-action-throughout-the-volunteer-lifecycle 01:05:55 Annelise Ferry: [Course] Volunteer Engagement: How Volunteer Organizations Can Thrive in a World Changed by the Pandemic - https://www.galaxydigital.com/free-tools/post-pandemic-volunteerism-course 01:07:34 Mark Alipio: Takeaways from the meeting 👉💬 [ ] Create opportunities for skills training and communication workshops for volunteers. (Lori) [ ] Develop a mentorship program to transfer knowledge and guide volunteer teams. (Lori) [ ] Consider doing team building exercises with volunteer groups to foster collaboration and identify natural leaders. (Lori) See full summary - https://otter.ai/u/zzRdoAwBAq49Y98QvFnJ_w0TS_c?utm_source=va_chat&utm_content=wrapup_v4&tab=chat&message=d95d3161-3841-4104-981c-898a25f8f4be 01:07:37 Angie Chastain: Takeaways from the meeting 👉💬 [ ] Consider doing a team building exercise with volunteers to help them learn from each other and improve collaboration. (Lori) [ ] Research the correlation between economic conditions and increased volunteerism, as the speaker mentioned this trend. (Participant) [ ] Explore strategies for navigating the different volunteer personality types (affiliates, achievers, influencers) when there is a change in organizational leadership. (Participant) See full summary - https://otter.ai/u/HDrkvjIfaO_QaNubUTUu-NmBzsM?utm_source=va_chat&utm_content=wrapup_v4&tab=chat&message=d04fb29f-c216-4de4-9a98-9c8b1a408c1e 01:07:59 Annelise Ferry: ^nice summary, thanks for sharing! 01:08:07 Laura Clarke: will all of these links be with the video once it is uploaded? 01:10:25 Annelise Ferry: Hi Laura! All of the links shared in the chat will be viewable in the chatbot transcript that will be included on the recording page (we will send this in the next couple of days by email) 01:11:57 Annelise Ferry: [ WATCH] Watch Volunteer Feedback: How a Culture of Balanced Communication Supports Retention - https://www.galaxydigital.com/webinars/volunteer-feedback-how-a-culture-of-balanced-communication-supports-retention 01:16:01 Annelise Ferry: Volunteer technology can also help manage large volunteer teams - from onboarding to scheduling to reporting on impact. Here’s a guide that helps you consider your options: https://www.galaxydigital.com/free-tools/volunteer-management-software-buyers-guide 01:16:47 Annelise Ferry: More info on tech tools….The 15+ Best Volunteer Management Software Tools: https://www.galaxydigital.com/blog/volunteer-management-software 01:18:08 Annelise Ferry: How to Improve Volunteer Recruitment with Tech Tools: A Guide for Volunteer Leaders - https://www.galaxydigital.com/free-tools/how-to-improve-volunteer-recruitment-with-tech-tools 01:19:42 Annelise Ferry: Volunteer Engagement: Strategies, Surveys, and Best Practices - https://www.galaxydigital.com/blog/volunteer-engagement-strategy 01:20:29 Laura Clarke: thank you! 01:20:50 Chelsea Usher: thank you so much for this series! It's been most helpful! 01:21:00 Tatyana Rozetta: Thank you very much! This was very informative! 01:21:10 Sandra Logan: Thank you. 01:21:10 Annelise Ferry: https://www.galaxydigital.com/blog/volunteer-engagement-strategy 01:21:14 Syreta Thomas: Thank You for Everything! 01:21:22 Ruth Moore-Lilly: Thank you for this series! 01:21:25 Annelise Ferry: Thanks everyone for joining! 01:21:25 earnie robinson: Thank you! 01:21:41 Annelise Ferry: It was such a pleasure having you all here to learn from one another! 01:21:58 Shirley Nagg: Exceptionally great! Thank you, Lori! ❤️ 01:22:00 Mary Tignor: This series has been great! Thank you all! 01:22:16 Sara Brown: Thank you. 01:22:22 Saskia Rinkoff: Thanks for another excellent session! 01:22:32 Julie Lynch (She/Her): Thank you! 01:22:32 Annelise Ferry: Upcoming webinars: https://www.galaxydigital.com/webinars 01:22:35 Raquel Webb Geddes: Thank you 👍👍👍 01:22:37 Annelise Ferry: Thanks everyone!!!!! 01:22:41 beverly andrews: thank for this great session.. 01:22:45 Grace Lekwauwa: Thank you! 01:22:47 Annelise Ferry: Bye! 01:22:49 Annelise Ferry: Thank you! 01:22:50 kenneth brake: thanks