00:08:09 Ellie McConville: I am the volunteer recruitment and marketing specialist for CASA of Bradley and Polk Counties, TN. We advocate for children experiencing abuse and neglect in court. Our advocates are all volunteers and currently have 15 serving. 00:10:43 Max Hightower: Hello everyone! Thank you so much for joining us today! My name is Max and I will be hanging out in the chat today to drop resources and answer questions. Feel free to introduce yourself and share a little bit about your volunteer program! 00:12:15 Julie Serafini: Anyone else lose the audio/volume? I have checked everything on my end. I had sound in the beginning. 00:12:41 Morgan D'Jangali: I can hear! 00:13:09 Morgan D'Jangali: Check your audio settings in the bottom right corner. They're separate from your computer's audio. 00:13:16 Morgan D'Jangali: left... sorry. 00:13:22 Julie Serafini: I did. Thanks. 00:13:31 Addie Cini: If you ever want to chat with us you can call this number 828-575-5300 00:13:43 Julie Serafini: thanks so much. 00:14:41 Max Hightower: Hello everyone! Thank you so much for joining us today! My name is Max and I will be hanging out in the chat today to drop resources and answer questions. Feel free to introduce yourself and share a little bit about your volunteer program! 00:16:27 Fireflies.ai Notetaker Paul: Paul invited Fireflies.ai here to record & take notes. View Security & Privacy info: https://fireflies.ai/policy Type: '/ff leave' - Remove Fireflies View Realtime notes here: https://app.fireflies.ai/live/01K7CSYWCZ9YHYDBGNAT9Z4VFM?ref=live_chat 00:19:44 Addie Cini: Hi everyone! Would love to hear who you are and what your org does? 00:20:18 Alice Whisnant: Alice Whisnant - Director, Volunteer Services 00:20:29 Alice Whisnant: UNC Health Caldwell Lenoir NC 00:20:42 Ruthie Wilson: So sorry! Misclick 00:20:46 Lauren DeShazo: Lauren Deshazo-Volunteer Manager Houston Humane Society 00:21:09 Addie Cini: Thanks for being here Lauren! 00:21:12 Aaron Watkins: Aaron from the Circus Arts Conservatory. We are the not-for-profit umbrella organization for a number of circuses. 00:21:12 Angela Penermon: Angela Penermon (Volunteer Manager)Wisdom Institute.org 00:21:35 Ruthie Wilson: I'm Ruthie Wilson, Outreach Coordinator for Backpack Buddies of Metro Atlanta, we aim to provide weekend meals for food-insecure children! 00:21:44 Alison Vogrin: Out reach- Trying to get agencies to sign up on the portal. 00:21:44 Max Hightower: The Wisdom Institute is a cool org name! 00:21:58 Elyse Gelinskey: Elyse Gelinskey- Volunteer Outreach Coordinator- Eras Senor Network- Milwaukee, WI 00:22:02 WILLIAM GADOLA: William Gadola, Volunteer Admin, for The Long Term Care Ombudsman Program, Delaware here. 00:22:07 Sonja Ayodele: Sonja Ayodele, Volunteer Coordinator - Indwell. We provide deeply affordable housing with supports. 00:22:16 Kristin Keckler-Alexander: Kristin from the National WWI Museum and Memorial in Kansas City MO 00:22:48 Addie Cini: "Scaling volunteer program through improving efficiencies' 00:22:58 Max Hightower: Sharing this case study that Ollie mentioned: https://www.galaxydigital.com/blog/sf-marin-food-bank-boosted-recruitment-with-get-connected 00:23:03 Angela Penermon: Thank You Max!❤️ 00:23:05 Julie Serafini: Always - crickets 00:23:10 Ashley Burkhead: Ashley Burkhead_ volunteer coordinator at the Humane Society of the Black Hills. I am new coming into a new program that wasn't built yet 00:23:22 Max Hightower: oh the crickets 🙃 00:23:46 Tanya Erway: Hi! I'm Tanya, Recruitment Coordinator with Volunteer Solutions in Fairfax County's Dept. of Family Services in VA. 00:23:55 Sheryl Meyer: Sheryl - Regional Volunteer Coordinator from Board on Aging & Long Term Care - State of WI. Volunteers serve as advocates for residents in nursing homes and assisted living 00:24:39 Rashida Washington: Rashida, Operations Manager, The Avenue Blackbox, Rochester, NY 00:24:40 Addie Cini: Thanks for sharing everyone! 00:25:00 Lindsey Brady: Hi! Lindsey- Volunteer Coordinator for Crest Palliative care in San Antonio, Texas 00:25:31 Kristin Keckler-Alexander: Our conversion rate went way up when we automated scheduling of interview. small change but save so much staff time 00:26:31 Max Hightower: Sharing the case study Ollie is talking about as well to check out after this session: https://www.galaxydigital.com/blog/how-humane-animal-welfare-society-cut-admin-time-by-87.5-with-get-connected 00:27:05 Lauren DeShazo: This is absolutely one of our biggest issues 00:27:42 Addie Cini: Anyone else have any major challenges? 00:28:04 Max Hightower: Dropping this resource to check out after this session that goes more in depth into strategies for recruitment 😊 https://www.galaxydigital.com/blog/volunteer-recruitment-ideas 00:28:29 Addie Cini: "how do we stay focused on the volunteers we really need" 00:30:16 Max Hightower: Sharing this interesting webinar that Court is talking about: Recruit + Rebuild Your Volunteer Base with Beth Steinhorn, VQ Volunteer Strategies [WEBINAR] (targeted recruitment) https://www.galaxydigital.com/webinars/recruit-and-rebuild-your-volunteer-base 00:31:26 Max Hightower: This is that guide that Court is talking about: Volunteer Communications Handbook https://www.galaxydigital.com/blog/volunteer-communications-handbook 00:31:43 Addie Cini: Put a Y in the chat if would like to improve your volunteer communications 00:31:45 Addie Cini: y 00:31:54 Lauren DeShazo: y 00:31:54 Rashida Washington: y 00:32:16 Loren Simer: y 00:32:45 Ashley Burkhead: y 00:33:06 Max Hightower: This is a really interesting resource that digs in deeper on what Ollie is talking about: Streamline Your Volunteer Registration Process with Smart Technology https://www.galaxydigital.com/blog/streamline-volunteer-registration-with-technology 00:34:38 Addie Cini: Identify who's waiting for you verses who you're waiting on 00:35:52 Addie Cini: Need help evaluating your current process - book a recruitment audit! https://galaxydigital.chilipiper.com/me/adellina-cini/5-min-chat-with-adellina 00:36:19 Max Hightower: Also sharing this webinar to check out afterwards that dives into Volunteer Opportunity Descriptions to help you with Recruitment: Volunteer Opportunity Descriptions: A Framework for Recruitment + Volunteer Experience with Michelle Francesconi of Jersey Cares & Volunteer Center of South Jersey https://www.galaxydigital.com/webinars/volunteer-opportunity-descriptions-recruitment-volunteer-experience 00:36:32 Kristin Keckler-Alexander: Yes! 00:37:53 Larry Traverence: so my apologies I joined late, does this sync with CRM software or is it a stand alone 00:38:41 Shirley Nagg: I'm sorry I have to leave early - will watch the recording! Thank you all! 00:42:34 Kristin Keckler-Alexander: Humor, our coordinator makes emails asking for help full of dad jokes and volunteers actually print them to save their favorites 00:42:56 Court McCracken (she/her): That is adorable! People do resonate with things that feel personal and personable! 00:43:00 Addie Cini: That's great advice Kristin! 00:43:34 Addie Cini: Does anyone else have any tips for what they use to get their volunteers engaged? 00:45:09 Max Hightower: This is a really great resource to check out after this session all about Engagement: Volunteer Engagement Strategies https://www.galaxydigital.com/blog/volunteer-engagement-strategy 00:45:37 Addie Cini: If you'd like to see how technology could help specifically for your organization- Book some time with our tech team! https://galaxydigital.chilipiper.com/shared/galaxy-digital/2025---confirmed-demo 00:45:38 Alice Whisnant: sorry to leave; very interesting and helpful tips; will listen to recording later! thanks! Alice Whisnant 00:45:48 Max Hightower: Thanks Alice! 00:46:59 Max Hightower: Since we are talking about Engagement tools - this is a really interesting resource on this subject The Best Volunteer Engagement Tools for Every Volunteer Program https://www.galaxydigital.com/blog/volunteer-engagement-tools 00:47:17 Kristin Keckler-Alexander: Advice on how to get institutions to allow managers to automate things? 00:47:46 Addie Cini: Great question, I'll ask Ollie in just a second! 00:49:11 Laura Frank: hi. great info. looking at people who signed up to volunteer but never received an answer (fhousands over a few years, and as recently a the last six months), would you recommend just writing them off, and maybe just focusing on those who showed interest in the last three months. the org is revamping the program, including getting tech (was all manual) and a new vol coordinator. there's also a lack of opportunities. I think anyone from months or years have written of the org, sadly. thanks in advance. 00:49:48 Max Hightower: Absolutely Kristin and I'm sharing some resources that have helped other volunteer leaders in your position 😊 Get Buy-In for Volunteer Management Software [+Free Proposal Template] https://www.galaxydigital.com/blog/volunteer-management-software-proposal-template Making the Case for Volunteer Management Software https://www.galaxydigital.com/blog/making-the-case-for-volunteer-management-software 00:50:06 Court McCracken (she/her): Yes, these are great resources for this ^ 00:50:50 Max Hightower: Here's that link to the Case Study again as well: https://www.galaxydigital.com/blog/how-humane-animal-welfare-society-cut-admin-time-by-87.5-with-get-connected 00:50:54 Kristin Keckler-Alexander: Thank you! 00:51:42 Max Hightower: We'd also love to chat with you after this session: Book a chat with a volunteer tech advisor: https://www.galaxydigital.com/request-free-demo 00:54:30 Max Hightower: And this communication guide could be really helpful as well: Digital Volunteer Communications Guide https://www.galaxydigital.com/free-tools/digital-volunteer-communications-guide 00:55:15 Laura Frank: thank you. Just what i thought. I'm trying to help them with a communications plan, giving them options to stay engaged with the newsletter, etc. tech will be critical. I had them take the application down. was crazy it was still up. yes, réengagement. thank you. 00:56:45 Addie Cini: You're welcome Laura! Thanks so much for asking the question. 00:56:49 Max Hightower: This is a really interesting webinar that is all about trends in recruitment as well: Watch Current Trends in Volunteer Recruitment: What to Plan for in 2025 https://www.galaxydigital.com/webinars/current-trends-in-volunteer-recruitment-with-tobi-johnson-volunteer-pro 00:58:10 Addie Cini: Another resource I love: Virtual and Remote Volunteer Opportunity Ideashttps://www.galaxydigital.com/blog/creative-remote-and-virtual-volunteer-opportunity-ideas 00:58:32 Max Hightower: Check out this resource about using tech tools for recruitment as well: How to Improve Volunteer Recruitment with Tech Tools  https://www.galaxydigital.com/free-tools/how-to-improve-volunteer-recruitment-with-tech-tools 00:59:07 Max Hightower: If you'd like to know more about this Tech Audit - you can check it out here: The Digital Volunteer Experience Tech Audit  https://www.galaxydigital.com/free-tools/volunteer-tech-audit-sign-up 00:59:53 Max Hightower: You can also book directly with me here 😊 Book a tech audit: https://galaxydigital.chilipiper.com/me/max-hightower/free-digital-volunteer-sign-up-audit 01:03:09 Max Hightower: Sharing this again - the webinar Court is talking about😊 https://www.galaxydigital.com/webinars/current-trends-in-volunteer-recruitment-with-tobi-johnson-volunteer-pro 01:04:05 Max Hightower: It's a solid session. I learned so much! 01:05:51 Max Hightower: You can also check out this Tech Guide for Boosting Engagement 😊 Ultimate Guide to Boosting Volunteer Engagement with Technology https://www.galaxydigital.com/free-tools/the-ultimate-guide-to-boosting-volunteer-engagement-with-technology 01:05:54 Larry Traverence: great info thanks I have to run atm 01:06:01 Addie Cini: Thanks Larry! 01:06:19 Court McCracken (she/her): My pleasure, Laura, thank you so much for bringing this up so we could chat about it! Very important! 01:06:43 WILLIAM GADOLA: Learned alot. Thanks for the great information and direcions to gain better recruitment ideas. 01:06:55 Max Hightower: And this tech guide is all about recruitment! How to Improve Volunteer Recruitment with Tech Tools  https://www.galaxydigital.com/free-tools/how-to-improve-volunteer-recruitment-with-tech-tools 01:08:46 Addie Cini: Put a Y in the chat if you use social media to recruit volunteers 01:08:59 Addie Cini: y 01:09:53 Addie Cini: Great resource for social media strategy: How to Revamp Your Nonprofit Social Media Strategy: Tips, Tricks, and Best Practiceshttps://www.galaxydigital.com/blog/nonprofit-social-media-strategy 01:11:12 Addie Cini: Would love to speak with you and help you evaluate your current process - book an audit! https://galaxydigital.chilipiper.com/me/adellina-cini/5-min-chat-with-adellina 01:11:40 Max Hightower: You can chat with me here as well: Quick chat with Max: https://galaxydigital.chilipiper.com/me/max-hightower/quick-call-with-max 01:13:51 Kimberly Wynne: Great information...gotta jump off. Thank you 01:13:59 Max Hightower: Thanks Kimberly! 01:14:54 Max Hightower: And we're here to help talk you through! The Digital Volunteer Experience Tech Audit  https://www.galaxydigital.com/free-tools/volunteer-tech-audit-sign-up 01:15:05 Aaron Watkins: Thank you! 01:15:26 Addie Cini: https://galaxydigital.chilipiper.com/shared/galaxy-digital/2025---confirmed-demo 01:15:28 Addie Cini: Curious about how any of these tech tools would work in your specific org: Schedule a short walkthrough of Get Connected 01:15:30 Tanya Erway: Thank you! 01:15:30 Max Hightower: Thank you all for joining us today! Book a chat with a volunteer tech advisor: https://www.galaxydigital.com/request-free-demo 01:16:41 Kristin Keckler-Alexander: 🥳 01:16:41 Morgan D'Jangali: Happy Birthday!!! 01:16:44 Ruthie Wilson: Happy birthday Court! 01:16:45 Lauren DeShazo: Happy Birthday!!! 01:16:50 Diana Liga: Happy Birthday, Court! 01:16:56 Cas Juarez: Happy BIrthday!!! Thanks so much for everything today! :) 01:17:06 Laura Frank: Happy birthday 01:17:29 Max Hightower: Book a tech audit: https://galaxydigital.chilipiper.com/me/max-hightower/free-digital-volunteer-sign-up-audit Book a chat with a volunteer tech advisor: https://www.galaxydigital.com/request-free-demo 01:17:47 Ruthie Wilson: Thanks! 01:17:51 Lauren DeShazo: Thanks!