00:03:05 Jenny Keener: Hello, I'm Jenny, Volunteer and Community Outreach Coordinator, for Heart+Hand Outreach in Charleston, WV. We have a food pantry, clothing vouchers, etc. 10,000 volunteer hours yearly. 00:03:20 Lynne Maurer: just starting up a hospice and I will be the volunteer Coordinator for the Hospice 00:06:29 Diane Olivet: Good afternoon. I'm a member of several boards which depend on volunteers. Located in Canandaigua NY. Go Finger Lakes! ~Diane 00:06:47 Lauren Rishel: Did this just startt? Or did I miss the training? 00:06:59 Lauren Rishel: THank you! 00:07:22 Jo El Snyder: Good afternoon! I am trying to change careers from healthcare to becoming a Volunteer Coordinator. I am trying to learn all I can and I'm excited that I am able to attend this. I am from Jacksonville, FL. 00:07:44 Jo El Snyder: Jo El like Noel :) 00:07:49 Shari Fiveash: Hi, I'm Shari the ED from OBX Room In The Inn! 00:07:55 Jessica Serrano: Hello, my name is Jessica and I oversee the Volunteer Center for University of the Pacific in California. 00:08:25 AK Diefenbach (she/her/hers): Hi all welcome -- As you join feel free to introduce yourself by sharing your name, organization and role! 00:08:52 Teresa Bunga: Hi I’m Vanessa 00:08:52 AK Diefenbach (she/her/hers): ---> see here for more resources from our Get Connected blog https://www.galaxydigital.com/blog 00:09:03 Whitney Zhang: I am the Executive Assistant and Volunteer Coordinator for the Botanical Garden of the Piedmont in Virginia. Whitney Zhang. 00:09:16 Abby Higgins: My name is Abby and I'm a Volunteer Engagement Specialist at the National MS Society 00:09:26 Elisabeth Donovan: Elisabeth Donovan from Get Connected - based out of Asheville, NC. 00:09:27 Jo El Snyder: AmeriCorps NCCC Corpsmember alum here too :) 00:09:31 KATHLEEN COLETTA: Kathleen From Changes Parent Support Network 00:09:42 MONICA MANDUJANO: MONICA MANDUJANO. CHEER DELAWARE VOLUNTEER COORDINATOR ASSITANT 00:09:55 Cameron Baker: Cameron from hunger intervention program 00:10:02 Teresa Bunga: I’m want volunteer where I can apply? 00:10:07 Stacy Piedmonte: Stacy from Changes Parent Support Network. 00:10:10 Jennifer Richardson: Hello from West Jefferson, NC 00:10:19 AK Diefenbach (she/her/hers): AK Diefenbach from Get Connected based Edwardsville, IL (which is right across the river from St. Louis) 00:10:27 Deborah Morton: Deborah Morton from Peninsula Agency on Aging 00:10:33 Leslie Kahn: Tucson Interfaith HIV/AIDS Network (TIHAN) Hi all! 00:10:34 Onydia Mondragon: Good morning, Onydia Mondragon with United Way of Central Louisiana :) 00:10:35 Suzette Moore: Suzette from GulfQuest National Maritime Museum - Mobile, AL 00:10:47 Beth Terranova: Beth from Annapolis, MD. I work with an all-volunteer community theater. 00:10:47 Daniela Munoz: Daniela Munoz, Academic Programs Coordinator from Erie Neighborhood House in Chicago :) 00:10:56 Allison Terfloth: Hello from Chatham Kent- Ontario- Chatham Capitol Theatre 00:10:59 Roz Thompson: Roz Thompson 00:11:04 Angela Penermon: Angela for Michigan Wisdom Institute 00:11:04 Emma McKenzie: Hi, City of Coppell, TX - Patron Services Supervisor at the Coppell Arts Center 00:11:07 Roz Thompson: Nashville Jazz Workshop 00:11:07 Christa Martin: Hello! Christa Martin, Volunteer Manager with Aging True, Jacksonville, FL 00:11:25 Allison Terfloth: Ontario Canada 00:11:27 Valerie Muthuswami: Hi this is Valerie from Community Action Network in Ann Arbor, Michigan 00:11:31 Sue LeBuhn: Sue LeBuhn - Autism Society Southeastern Wisconsin 00:11:56 Megan Brincks: Megan Brincks - Midland College in Texas 00:12:04 Isaac Sai: I am Isaac Obodai Sai, from CorpsAfrica/Ghana, a Volunteer liaison for the Central Region of Ghana. 00:12:09 Brenda Michael-Haggard, CVA: Brenda M-H - Zooming from Tulsa OK 00:12:15 Sandy Thayer: Hello from Sandy Thayer, CommonSpirit / Dignity Health / St. Joseph's Medical Center, Stockton, CA 00:12:15 Libby Hooper: Libby-Agape Therapeutic Riding Services, Cicero, IN 00:12:26 Noah Weathersby: Will this webinar be recorded and sent out post meeting? Thanks! 00:12:32 Amy Henson: Amy from The City of Dubuque AmeriCorps 00:12:33 Lisa De Young: Ontario Canada. 00:12:34 Noah Weathersby: Thank you! 00:12:43 Maria Leon-Johnson: Thanks! 00:12:45 Anita Knazze: Hello all, this is Anita Knazze from Blessings in a Backpack….working out of our Chicago office. 00:13:00 Elizabeth Rose: Elizabeth from Oregon 00:13:00 Carli Jarvis: Good afternoon! Carli Jarvis, Volunteer Coordinator and Community Educator at Abuse Alternatives, Inc. Bristol, TN 💜 00:13:03 Seth Stearns: The Job Foundation, Waterloo, Iowa 00:13:06 Darla Benjamin: Darla Benjamin, Director of Community Outreach at Kids In Need Foundation in Roseville, MN. I am joined by Jacob and Jill of my volunteer team. 00:13:24 Jacqui Arielle Pabalan: Hi and good morning! I'm Jacqui, a Volunteer Coordintor from Helping Hands Hawaii in Honolulu, HI! 00:13:26 Zaire Hopkins: Hello all this Zai- Marketing Coordinator for Wisdom Institute located in Detroit,MI 00:13:26 Alba Carlos: Hi, Alba Carlos / La Casa Amiga inPontiac Michigan 00:13:48 Lindsay Donovan: Lindsay- VOAWW :) 00:13:53 Michele Walton: Michele from Albuquerque, NM. Family Life Coordinator at a Methodist church 00:13:58 AK Diefenbach (she/her/hers): Hi all - welcome!! We're so excited to have you. If you're just joining us, feel free to introduce yourself in the chat along with your organization & location 00:13:58 Brenna Kimball: Hello Brenna - Fort McMurray Alberta Canada 00:14:13 Lindsay Donovan: Thank you! Good to see you too!! 00:14:19 Amber Bach: Hello, Amber from Joyful Journeys Community Enrichment. Thank you for allowing me to join. 00:14:22 Sheila Powers: Sheila Powers University of Illinois Extension 00:14:28 Amanda Garner: Amanda with Agape Development in Houston Tx 00:14:34 Loretta Turkson: Hi all, this is Loretta from Center for Service Learning & Community Engagement from Uindy. 00:14:35 Zoey Leege: Zoey from Head of the Lakes United Way, Duluth MN. Community Engagement Coordinator 00:14:40 Christina Cummins: Hi - I’m Christina Cummins with HALO (Kansas City, MO) 00:14:42 Sharon Klouser: Sharon Klouser BSRI senior resources 00:14:49 Olivia Owens: Olivia, Waco, TX. Engagement Coordinator and we are reinstating our volunteer program 00:14:54 Carole Trone: Hi, I'm Carole Trone from Note in the Pocket in Raleigh, NC 00:14:55 Angelica Clark: Hello all! Angelica from Homefull in Ohio 00:14:57 Julie Williams: Julie Williams One World Everybody Eats 00:15:10 Raquel Sanchez: Good morning 00:15:10 Arlette Perez-Aguirre: Good afternoon! - Arlette Perez-Aguirre, Bilingual Crime Prevention Specialist/Community Coordination - Roosevelt Park Neighborhood Association in Grand Rapids, MI 00:15:15 Raquel Sanchez: Raquel Sanchez, Foothill Family Shelter, Upland, CA 00:15:16 Erica Glazer Gershon: Erica Glazer Gershon from Jewish Relief Agency (JRA) in Philadelphia PA 00:15:22 Michelle Harman: Michelle Harman, West Virginia University Extension 4-H Program 00:15:31 Karen Rossi: I"m Karen from the Museum of Discovery and Science in Ft. lauderdale, FL 00:15:31 Christina Johnston: Hello! Christina from Amarillo Habitat for Humanity - Community Relations Coordinator 00:15:34 Carolyn Conley: Carolyn Conley, YMCA of Southwest Florida 00:15:36 Gemelli Briceno: Hello! Parker Green, Community Engagement Manager, Mouse, Inc. in NYC. 00:15:36 Katie Massie: Good afternoon! Katie Massie, Tubman, Twin Cities, MN 00:15:38 April King: April King, United Way of Greater Nashville 00:15:38 Cheri Puryear: Hello Everyone! Cheri Puryear with United Way of South Central Michigan 00:15:38 Dave Shipp: Hi Everyone. Dave Kids Harbor Child Advocacy Center, Lake of the Ozarks MO 00:15:41 Nae Hamilton: Nae Hamilton - 916 ink Volunteer Liason 00:15:54 veronica calderon: veronica calderon- humane society of Skagit valley- washington state 00:15:56 Kristy Aiken: Kristy Aiken, Volunteer Coordinator at RESOLVE, The National Infertility Association. 00:16:03 Erin Sigmund: Erin Sigmund, Community Relations and Policy Advisor, American Printing House for the Blind. Email: esigmund@aph.org 00:16:03 Terri Byrd: Hello - Terri Byrd, Johns Creek, Georgia 00:16:22 Monette Hamilton: Hi there everyone! I’m Monette Hamilton, The Hamilton Essentials Foundation. San Bernardino, CA 00:16:36 Maiya Harris: Maiya Harris, Capital Area Therapeutic Riding Association 00:16:38 Jill Munro: Jill Munro, Associate Director of Community Engagement - The College of Wooster 00:16:39 AK Diefenbach (she/her/hers): Hi chat! Welcome!! 👋🏻 00:16:45 Megan M: Hello from Washington State. Volunteer Coordinator- Redmond Academy of Theatre Arts. 00:16:48 JILL WALTERS: Hello. Jill (Volunteer Coordinator) with Jefferson County Humane Society, Wintersville, OH 00:16:49 ANGI RODRIGUEZ: Hey there, I’m Angi in So SF California 00:16:52 Lynn Tarnow: Lynn Tarnow: Volunteer from drawchange Atlanta, GA 00:16:52 Liz Gosse: Hi I'm Liz Gosse Youth for Christ Juvenile Justice Ministries in Marshfield, WI 00:16:54 Steve Sliwoski: Hi everyone, Steve Sliiwoski Boys&Girls Club of Laguna Beach 00:16:55 Arnold Zwickel: Hi: 00:16:59 Jessica Gebhardt: Jessica Gebhardt-Women & Children's Free Restaurant 00:17:00 Jameisha Carter: Hello, I am Carter from Lynchburg, Va. CASA of Central Va. 00:17:02 Hope Alexander: Hope Alexander, Volunteer Tennessee 00:17:10 Jonathan Prociv: Hi y'all! Jonny Prociv - Program Manager - Volunteer Services - Seattle, WA 00:17:12 Alyson Malay: Aly Malay - Volunteer Coordinator for the York County SPCA, York PA 00:17:23 Bee Hamzai: Helloooi 00:17:27 Sherri Gangitano: Sherri Gangitano, Director/Community Coordinator, Spokane Valley Community Advocates (E WA) 00:17:28 Liz Berry: Liz Berry- Redwood Empire Food Bank in Northern CA 00:17:29 Lokesh Mahajan: samagra Foundation, India 00:17:30 DJ Glymph: DJ - Urban League of Greater Madison in Madison, WI 00:17:37 Madelyn Figueroa-Beniquez: Hello everyone. I am the volunteer manager for SBP Puerto Rico 00:17:38 Lynn Tarnow: Lynn Tarnow Volunteer Coordinator drawchange Atlanta, GA 00:17:38 Rose Cooper: Hi, Rose Cooper John L Gildner Regional Institute of Children and Adolescents, Rockville MD 00:17:46 Arnold Zwickel: Arnold Zwickel Medical Reserve corp Gwinnett county GA 00:17:48 Maria Langen: Hello, I'm Maria- Volunteer Manager @ High Country Volunteers in Western Colorado 00:17:49 Jackie Knight: Jackie Knight TrueNorth Community Services, Fremont Michigan 00:17:51 Cheryl Braun: Hello from El Paso, TX. The Rescue Mission of El Paso 00:17:57 Adrianne McGee: Adrianne McGee - Alzheimer's Association, Houston & Southeast TX Chapter 00:18:02 Kristin Blackburn: Hello! Kristin Blackburn Volunteer Manager for Tennova Hospice in Clarksville, TN 00:18:02 Diane Weiner: Diane Weiner, The Gathering Place from Cleveland 00:18:03 TC Schumacher: TC Schumacher, Habitat for Humanity, Portland Oregon 00:18:08 Pilar Parks: Pilar Parks United Way of Wayne County 00:18:08 Charles Bontemps: Charles Bontemps, Program Manager at South Park Senior Center in Seattle, WA 00:18:10 Matthew Issertell: Hello, Matthew Issertell. Whitebird Clinic, Eugene OR. 00:18:22 Susan Rau: Susan Rau - Red Feather Lakes, CO: Crystal Lakes Volunteer Fire Department plus many volunteer community organizatons. 00:18:29 Marissa Greene: Marissa Greene, Jewish Family Service of Colorado 00:18:42 Angela Salter: Angela Salter, HC Special Project Coordinator, Education and Outreach within the Community 00:18:53 Kaela Lesniewski: Kaela Lesniewski, Sabin CDC, Portland OR 00:18:55 Kerry Greenhill: Kerry Greenhill, Peninsula Agency on Aging, Newport News, VA 00:19:03 Adrienne Razavi: Adrienne Razavi, Organizing Manager, the Denver Streets Partnership 00:19:04 Anise Madeline Shipley: Anise Madeline here- Volunteer coordinator and community outreach specialist at the Christine Ann Domestic Abuse Shelter in Oshkosh Wisconsin 00:19:21 Marilyn Mann: Marilyn Mann, Community Engagement Specialist - Humble ISD - Humble, Texas 00:19:29 Autumn Subers: Autumn Subers, Volunteer and Transportation Manager for Redwood Parks Conservancy. 00:20:07 AK Diefenbach (she/her/hers): Learn more about Fisher Storey Consulting here ---> https://fisherstorey.com/ 00:20:28 Megan Young: Megan Young, Arizona Game & Fish Dept., Volunteer Program 00:21:00 Astrid Maldonado: Good afternoon, Astrid Maldonado, Para la Naturaleza, PR 00:21:17 Gill Cleeve: Gill - Volunteer Coordinator with 2 charities in the UK 00:21:20 Valerie Prindle: Valerie Prindle, Community Engagement Associate. House of Mercy, Rochester NY 00:21:27 Kathy Searle Acevedo: Kathy Searle Acevedo, Florida Braille and Talking Book Library, Daytona Beach. Part of the National Library Service for the Blind snd Print Disabled, Library of Congress. Kathy.acevedo@dbs.fldoe.org 00:21:49 Ethan Clark: Ethan Clark, Volunteer Coordinator. Every Meal, Roseville, MN, USA 00:21:56 Teresa Smith: Teresa Smith, Brooklyn, Michigan 00:22:18 Doug Simon: Doug Simon 00:22:19 Molly MACFADDEN: Molly MacFadden, Asst. Director of Visitor Services, Discovery Museum in Acton, MA 00:22:29 Anne Marie Yorio: Anne Marie Yorio, Volunteer Support Specialist - Girl Scouts of the Green and White Mountains 00:22:42 Samantha Garvey: Samantha Garvey, Volunteer Coordinator - Tri County Community Action, Harrisburg, PA 00:22:45 Autumn Guntor: Autumn Guntor, Food Rescue Network Coordinator at Smith College 00:22:50 Doug Simon: Doug Simon, Casa San Ysidro, Albuquerque Museum, New Mexico 00:22:51 Yojanny Ramírez: Yojanny Ramirez, Good Neighbors DR, Fundraising and volunteers department- Yojanny.ramirez@goodneighbors.do 00:23:07 AK Diefenbach (she/her/hers): See here for some helpful tips when building a healthy volunteer culture at your organization ---> https://www.galaxydigital.com/blog/healthy-volunteer-culture 00:23:13 Amy Crell: Amy Crell, Volunteer Coordinator with the City of Fishers, Indiana 00:23:23 Audrey Lilley: Audrey Lilley, Volunteer Services Manager at Lancaster Lebanon Habitat for Humanity in Pennsylvania/ audrey@LLHFH.org 00:23:24 Rosemary Alpert: Rosemary Alpert, Skagit County Medical Reserve Corps, Mount Vernon, WA 00:23:48 Amber Yares: Amber Yares, Volunteer coordinator, Exam Requirements at The American Registry of Radiologic Technologists 00:23:48 LaTanya Bell: LaTanya Bell, Wisdom Institute, Communications Director, Detroit, MI 00:24:27 Lizette NB: Lizette, Volunteer Coordinator for Environmental Association known as For Earth's Sake Based in Douala Cameroon 00:24:30 Brandi Shawn-Chaparro: Brandi Shawn-Chaparro, Senior Manager, Volunteer Programs at the LUCAS MUSEUM OF NARRATIVE ART, brandi.shawnchaparro@lucasmuseum.org 00:24:35 Barri Littlejohn: Barri Littlejohn; be-a-blessing.org 00:25:03 Kristalee Kennedy: Kristalee Kennedy, Midland County Public Library 00:25:33 AK Diefenbach (she/her/hers): drop a 💯emoji if you are in a role where you feel like you have to be all things to all people 00:25:49 Jenny Keener: 100 00:25:49 Whitney Zhang: 💯 00:25:53 Anise Madeline Shipley: 💯 00:25:54 Alyson Malay: 10000% 00:25:58 Christa Martin: 100% 00:26:00 Raquel Sanchez: 💯 00:26:01 Maiya Harris: Maiya Harris, Dir of Events and Outreach for Capital Area Therapeutic Riding Association - located in Grantville, PA. 00:26:01 Kerry Greenhill: 💯 00:26:07 DEANNA BELLANDO: 💯 00:26:11 Autumn Subers: 100 00:26:19 Jessica Serrano: 100 00:26:30 Nicole Gisleson: 💯 00:26:35 Kristalee Kennedy: 100 00:27:13 AK Diefenbach (she/her/hers): We're among friends here in the chat! Thanks for sharing! 00:27:46 Gill Cleeve: 💯 00:28:50 Lizette NB: 💯 00:29:04 Karen Rossi: 100 00:29:18 AK Diefenbach (she/her/hers): Looking for additional resources to support your growing program? Check out our Blog here ---> https://www.galaxydigital.com/blog/volunteer-engagement-strategy 00:31:18 Carli Jarvis: 👍🏽👍🏽 00:31:30 Rhonda Woolery: Rhonda Woolery, Volunteer Coordinator, ProMedica Hospice, Union and Festus, Missouri offices. rhonda.woolery@promedica.org 00:32:21 AK Diefenbach (she/her/hers): Let's work together to prevent volunteer burnout with some simple steps --->https://www.galaxydigital.com/blog/nonprofit-burnout 00:32:56 Raquel Sanchez: great resource, thank you 00:33:22 Karen Rossi: Thank you! 00:33:48 AK Diefenbach (she/her/hers): sure thing @Raquel! For more helpful articles about all things volunteer management check out our free blog here --->https://www.galaxydigital.com/blog 00:34:12 Raquel Sanchez: thank you! 00:35:01 Autumn Subers: stiff 00:35:06 Alyson Malay: Transactional: impersonal, disconnected 00:35:07 Autumn Subers: rigid 00:35:07 Nae Hamilton: Transational: undervalued; Relational: Valued and seen 00:35:08 Kristalee Kennedy: to me transactional would be a high turnover rate, people just come in and leave when their hours are completed 00:35:14 AK Diefenbach (she/her/hers): Question for the chat - What words would you use to describe a relational vs transactional volunteer culture? 00:35:20 Lizette NB: Transactional: Disconnected 00:35:22 Marissa Greene: factory 00:35:27 Karen Rossi: cookie cutter 00:35:27 Christa Martin: one and done 00:35:31 Kayla Adams: Obligation rather than opportunity 00:35:34 Anise Madeline Shipley: What are "we" as a company getting out of this vs. what are "they" the volunteers getting out of this 00:35:41 Autumn Subers: "Just a number" 00:35:51 Rachel Yowell: Transactional: using volunteers as a means to an end; they are just there to fill a need, but you aren't getting to know them or engage them 00:35:53 Gavin Comstock: Volunteering built on output, accomplishment first, people second. 00:35:59 Marissa Greene: filling a shift 00:36:03 Anita Knazze: Lack of connection to the organization 00:36:17 Megan M: Desperate 00:36:21 Kristalee Kennedy: relational for me is one that everyone is in a community, as well as feeling like they matter. Having a direct person and a appreciation reception or something 00:36:29 Brandi Shawn-Chaparro: Transactional=little staff contact or development opportunities 00:36:33 Loretta Turkson: " No Purpose afterwards" 00:36:51 Lizette NB: Relational: Community, family, commitment 00:37:02 Rachel Yowell: Relational: Belonging 00:37:04 Terri Byrd: Gratitude 00:37:12 Alyson Malay: RELATIONAL: togetherness 00:37:18 Alyson Malay: compassion 00:37:19 Christa Martin: United 00:37:19 Anita Knazze: Accountability 00:37:20 Diane Olivet: Emotional connection 00:37:20 julie zapala: Part of the TEAM 00:37:20 Doug Simon: "We couldn't run this without our volunteers" but keep any ideas or suggestions to yourself because "we're the professionals." 00:37:22 LaTanya Bell: teamwork 00:37:23 Karen Rossi: relational: support 00:37:23 Autumn Subers: community 00:37:24 Katie Massie: People who volunteer in a relational culture may not even consider it volunteering 00:37:30 Loretta Turkson: Purpose 00:37:37 Terri Byrd: Belonging, teamwork, support 00:38:02 Autumn Subers: feeling valued 00:38:02 AK Diefenbach (she/her/hers): ++ Katie - for sure! 00:38:05 Andrea Ferrales-Narvaez: making a difference - rewarding at end of shift 00:38:16 Marissa Greene: connected 00:38:17 Emma McKenzie: Relational = Appreciation, connection 00:38:18 Doug Simon: The joy of supporting a common mission that makes a difference in our community, Belonging. Fun together. 00:39:36 Carole Trone: We had 5,400 volunteers last year, and many were there for a one time corporate day of service. Lots of massive groups! The tasks are relatively mundane. So we try to make it fun and connect with them through music and conversation. We start with a tour that explains our history and mission. This helps them feel that their volunteer time is critical to our success. 00:40:07 Kristalee Kennedy: will we get a copy of the slideshow? 00:40:16 Kristalee Kennedy: never mind, you just answered that :) 00:40:37 AK Diefenbach (she/her/hers): We will send out a copy of the presentation to all participants :) 00:41:00 Doug Simon: If you can, create space and dignity for volunteers who are still working fulltime and/or have families. It may take coming in on a weekend once in a while, but when they finally retire they are dedicated. And become donors! 00:42:28 Doug Simon: Keep volunteers aware of events at similar orgs they can attend and be an ambassador for our institution. 00:43:14 AK Diefenbach (she/her/hers): Question for the chat to brainstorm on ---> Our situation is that we have all of our meetings on Zoom. We have a few potluck events each year. We regularly acknowledge our volunteers. From the people who attend our meetings for support, only a few volunteer. We need to find a way to get the folks that have been around for a bit (not just the long timers) to volunteer. Our roles are typically around supporting new members just joining or supporting the meetings running on zoom. 00:44:10 AK Diefenbach (she/her/hers): See here for some best tips and tricks when communicating with your volunteers --->https://www.galaxydigital.com/blog/communicating-with-volunteers 00:44:13 Jason Meredith: Like GALAXY! 00:44:33 Brandi Shawn-Chaparro: AK Diefenbach, maybe buddying up the old-timers with a newer volunteer to help them build confidence and get excited about their role. 00:45:09 Elisabeth Donovan: Love that Brandi! 00:45:11 AK Diefenbach (she/her/hers): Galaxy can help for sure! See here to learn more about Galaxy Digital --->https://www.galaxydigital.com/ 00:45:25 Autumn Subers: Brandi, This is a great suggestion, I do this with my volunteers. a "mentorship" helps create confidence and relationships 00:46:07 Brandi Shawn-Chaparro: Building community amongst the volunteers is so much easier when you ask volunteers to help with building that relationship with other volunteers. 00:47:23 AK Diefenbach (she/her/hers): Looking for ways to also connect with teens beyond a transactional relationship? See here for some ways to engage --->https://www.galaxydigital.com/blog/engage-teen-volunteers 00:47:46 Carole Trone: We also have cutesy group names for regular volunteers: Monday Marvels, Tuesday Treasures, Wednesday Wonders, Thursday Thunder, etc. These are mostly retirees and they love the names. 00:48:05 Jo El Snyder: That's adorable Carole! Love it! 00:48:10 Masood Iqbal: Oh I love it. 00:48:16 Julie Williams: Our volunteers love the updates from Galaxy regarding their hours and how close they are to specific awards we have. Sometimes though, I feel like a notification from Galaxy would be helpful when someone either hits or is close to hitting a milestone so I don't look like a deer in the headlights when they tell me they hit a milestone. 00:48:30 Bernadette Bowie: Maybe a coffee hour where people can drop in both new and experienced to ask and answer questions and make connections 00:48:52 Carli Jarvis: The nicknames... 💜 00:49:42 Liz Berry: Julie, I agree! We had a custom report created so we can pull the data, but we have to pull it all the time to try to keep up with all the milestones. 00:50:39 AK Diefenbach (she/her/hers): That's great to hear @Julia! Get Connected has some great milestone features that can streamline & organize volunteer recognition. Learn more here --->https://www.galaxydigital.com/features/volunteer-rewards-and-recognition/ 00:53:21 Jo El Snyder: When I volunteered at a warehouse sending out supplies for Hurricane Katrina, I used to make personalized named tags for all the volunteers of their hobbies and interest! I am also an artist. It was something fun to do besides my office job and it really gave the volunteers an extra skip in their step. 00:53:33 AK Diefenbach (she/her/hers): Looking for more ideas when planning your next volunteer training, see here --->https://www.galaxydigital.com/blog/volunteer-management-training 00:54:36 Carli Jarvis: @ Jo El 💜 00:55:06 Marissa Greene: We just polled the volunteers to see how they want to be appreciated since I feel the same Court! 00:55:32 Karen Rossi: What is your view on highlighting a particular volunteer, like volunteer of the month? Does that make others feel bad, does it inspire? 00:56:21 AK Diefenbach (she/her/hers): What an amazing experience @Jo El! Great example of relationship building & celebrating volunteers unique talents! 00:56:25 Marissa Greene: We decided to spotlight a program since it seemed volunteers we asked didn't want to be spotlighted. 00:56:51 Elisabeth Donovan: TO add to Karen's question - have to also consider length of time. Will it be sustainable over a year's time. Number of volunteers matters if it would be sustainable or lose meaning. 00:57:16 Liz Berry: We just started Volunteer of the Month this year and it's really, really hard to select a volunteer. We have over 11,000 volunteers and so many go way above and beyond. I am always concerned we are going to upset someone 00:57:41 AK Diefenbach (she/her/hers): Hey Chat, did you know we also have recordings of past webinars available on our blog?? Here's one about Volunteer Appreciation --->https://www.galaxydigital.com/webinars/volunteer-appreciation 00:57:53 melissa fitzgerald: We just started a volunteer spotlight. We spotlight one volunteer a month. This is not the highest performing volunteer, as we want it to be all-inclusive. Other volunteers have commented how much they enjoy reading about other volunteers, who they may never have met. 00:58:24 Jo El Snyder: <3 fab idea Melissa!!! 00:58:32 Karen Rossi: I don't want volunteers to think that we don't recognize them, but sometimes it's hard to gauge if we are doing more harm than good when doing specific recognitions like this....even though volunteers deserve it. 00:58:40 KATHLEEN COLETTA: Will we be able to get a copy of this chat? SO many good comments! 00:58:52 Jessica Serrano: Highlighting the team of volunteers at the organization that they served with on social media and the impact they made is what we do. 00:59:39 AK Diefenbach (she/her/hers): I know right @Kathleen!! We will include the chat transcribed :) 01:00:14 Elisabeth Donovan: Sharing monthly story of why a highlighted volunteer is working with you. Why your cause matters to them - I love how adaptable that approach is and plays into the great story collecting that's been discussed. (Content for social media to share beyond just the newsletter.) 01:00:50 KATHLEEN COLETTA: @AK Diefenbach thank you! : ) 01:01:24 Marissa Greene: Thank you! That's our fear too! 01:01:35 Carli Jarvis: Volunteer Reflection Time after event/assignment is really fun and creates repeat volunteers and sometimes, even, donors. 01:02:17 Liz Berry: We also started a Volunteer Facebook group so we can highlight our volunteers as often as we like on social media. Volunteers are able to post and share photos as well. It has been a great way to highlight multiple volunteers each month and they are really engaged in the group 01:02:38 AK Diefenbach (she/her/hers): Looking for a new volunteer management system?? You're in the right place 😎 see here to learn more about Get Connected by Galaxy Digital --->https://www.galaxydigital.com/ 01:03:01 Whitney Zhang: We are trying to start a Volunteer FB group. How many administrators do you have and do you have any questions you ask for membership? 01:04:12 JILL WALTERS: We have about 5 admins. Yes we have some questions on our application process. 01:04:32 Whitney Zhang: Would you mind sharing the questions? 01:05:07 AK Diefenbach (she/her/hers): See here for more tips when deciding your social media plan and strategy --->https://www.galaxydigital.com/blog/nonprofit-social-media-strategy 01:05:26 Liz Berry: We have 2 administrators and about 650 members. We just started it this year. We ask them where they volunteer and have them agree not to post any spam or inappropriate comments 01:05:40 Whitney Zhang: Thanks, Liz! 01:06:19 Jenny Keener: Very helpful. TYSM! 01:07:09 Brenda Michael-Haggard, CVA: Great session w clear, concise, info. 01:07:17 JILL WALTERS: We are humane society so questions are: Are you comfortable approaching an unfamiliar dog? Do you have any dog training experience? Are you will to assist in off site adoptions? Are you will to help with fundraising? Why are you interesting in volunteering? 01:07:40 Christina Johnston: Does anyone have a formalized volunteer recognition plan 01:07:56 melissa fitzgerald: Uncoordinated volunteer events are sooo frustrating! 01:08:38 AK Diefenbach (she/her/hers): Enjoying this webinar? Go ahead and register for next months session here --->https://www.galaxydigital.com/recruit-and-rebuild-volunteer-base-webinar-registration 01:08:55 JILL WALTERS: We have a recognition luncheon and certificates issued based on volunteer hours. We also give the Presidents (Potus) on volunteering. 01:09:20 julie zapala: We have a last minute waiting list 01:09:36 JILL WALTERS: Certificates signed by Potus 01:09:49 Karen Rossi: What are your ideas on recognition events? We have a base of over 200 but we have about 85% being minors. so availability is limited and it's hard to plan on what would accommodate all age groups. 01:10:33 AK Diefenbach (she/her/hers): Have a question for team? Send us an email at info@galaxydigital.com or request a demo here --->https://www.galaxydigital.com/request-free-demo/ 01:11:01 Autumn Subers: We do certificates end of season, and do highlights and volunteer numbers and volunteer swag at an end of season dinner. 01:11:37 Karen Rossi: Our organization's has changed over the years and volunteer coordinators....lol. but that makes it very difficult. 01:11:55 Autumn Subers: potluck at a park is a great way to keep costs down. Volunteers love to bring shared potlucks! 01:11:56 Rhonda Woolery: i am transparent with vols when asking if they are available for an opportunity regarding a new assignment(s) in who is primary and who is backup on any particular patient and let them know when/who/why they will be back up and potential dates of coverage...it works well! 01:12:41 Erin Olson: We just started a once a month coffee talk-an informal 1 hour time at a coffee shop to build relationships with our volunteers. We had 1 volunteer sign up for the first coffee talk. How do you recommend we recruit more volunteers to come? 01:13:06 AK Diefenbach (she/her/hers): Communication is KEY! See here for more tips when communicating with your volunteers --->https://www.galaxydigital.com/blog/volunteer-communications-handbook 01:13:09 Gavin Comstock: 3rd person endorsement from your own volunteer community in advance of trainings/intakes 01:14:06 Karen Rossi: Thank you Autumn Subers! 01:14:08 Angela Salter: My apologies, I have a hard stop but this was great, thank you all for your hard work and the time you have provided. 01:14:26 Diane Weiner: I have to go but want to thank you for offering this information! It has been very beneficial. 01:14:30 AK Diefenbach (she/her/hers): Enjoying these articles? Visit our blog and use the search feature to explore our free resources dedicated to support nonprofit leaders --->https://www.galaxydigital.com/blog 01:14:30 Greta Brown: Great presentation! 01:14:36 Kerry Greenhill: thank you! 01:14:36 Elisabeth Donovan: Amazing chat. Thank you all for contributing! 01:14:38 Arlette Perez-Aguirre: Thank you! 01:14:41 Monette Hamilton: This was amazing! Thank you so much. 01:14:42 Carole Trone: Thank you! 01:14:43 Karen Rossi: Amazing presentation@ 01:14:48 Angela Martin: Great presentation 01:14:54 Lindsay Donovan: Thank you so much! 01:14:55 Candida Ruggles: Thank you! 01:14:55 Marissa Greene: Thank you so much for this! Amazing presentation! 01:14:56 Gavin Comstock: Looking forward to receiving the recording and associated resources. Thank you for the content! 01:14:57 Stacy Piedmonte: Thank you! 01:15:00 Megan M: Thank you all! 01:15:01 Astrid Maldonado: Thank you so much 01:15:03 Lizette NB: Thank you for all you shared. 01:15:04 Cheryl Braun: Thank You 01:15:04 Brenda Michael-Haggard, CVA: Yes, Court. Volunteer leaders ARE the coolest!!! 01:15:05 Valerie Le Blanc: Thank you for a great session! 01:15:05 Brandi Shawn-Chaparro: Gotta run to another meeting. Thanks for this! Take care all! Feel free to connect with me on LinkedIn. Search Brandi Shawn-Chaparro 01:15:06 Matthew Issertell: Thank you for your time! 01:15:06 Barri Littlejohn: So many great ideas. I am inspired to plan my launch. Thank you so much! 01:15:07 Liz Gosse: Thank you 01:15:09 April King: Thank you!!! 01:15:10 Jessica Serrano: Thank you! 01:15:17 Barbara Westrem: Thank you! 01:15:19 Onydia Mondragon: Thank you!! Really enjoyed it :) 01:15:20 Patti Sexton: Fantastic information! Thank you for your time and insight!!! 01:15:20 Yojanny Ramírez: Thank you! 01:15:24 Cindy Hahne: Thank you! 01:15:27 Loretta Turkson: Thank you! 01:15:30 Autumn Subers: Thank you!!! 01:15:34 Miselor Dérilus: thank you so much 01:15:36 Christina Johnston: Thank you! 01:15:37 Lynn Tarnow: Thank you so much. Very informative 01:15:41 Aamer Ali: Thanks a lot for the Seminar. I hope it is Recorded because I couldn't make it at time. 01:15:41 Charles Bontemps: Thank you! 01:15:45 Carli Jarvis: Thank you! Very informative webinar! ⭐⭐⭐⭐⭐ 01:15:46 AK Diefenbach (she/her/hers): Thank you all for what you do! See you next time! See here to register for October's webinar --->https://www.galaxydigital.com/recruit-and-rebuild-volunteer-base-webinar-registration 01:15:53 Gill Cleeve: Thank you so much for a great hour 🥰 01:15:58 KATHLEEN COLETTA: Thank you! Great info! 01:16:01 Monica Hill: It's a challenge for me to join in on the webinar, but am looking forward to receiving the recording! 01:16:17 Jason Meredith: Yes Tey do! 01:16:19 Carli Jarvis: 👍🏽👍🏽 01:16:23 Zaire Hopkins: thanks!1