00:01:11 Court McCracken: Welcome! 00:01:50 Court McCracken: Use the chatbox to introduce yourself! 00:02:03 Court McCracken: You can share your organization, where you’re located, and how you engage volunteers! 00:02:26 Court McCracken: Welcome to Current Trends in Volunteer Engagement: From Strength to Strength! 00:03:57 Shauna Relken: Welcome everyone! Happy to have you here! 00:04:27 Mica Varga: Hi I'm Mica Varga, I'm the Volunteer Manager at BARCS Animal Shelter in Baltimore, MD. We have around 1500 volunteers who walk dogs, socialize cats, help run events and vaccine clinics, and so much more! 00:04:29 Shauna Relken: Please introduce yourself and where you are coming from. 00:05:18 Elisabeth Donovan: Hi All. I'm joining from those rainy mountains here in Asheville, NC. 00:05:42 Sara Thielman: Hello Im Sara Thielman from Las Vegas 00:05:43 AK Diefenbach (she/her/hers): I'm AK zooming in from Edwardsville, IL --- pretty rainy here today too! 🌧️ 00:06:11 Angie Staley: Angie, Louisville, Ky from Safe Place Services. 00:06:56 Shauna Relken: Shauna with Galaxy Digital, coming from the snow globe in Appleton Wisconsin! 00:07:04 GAYE LYNN WILSON: Gaye Lynn Wilson from Mount, Juliet, TN outside of Nashville - Wilson Rides Inc -we provide rides to seniors who no longer drive - using volunteer drivers 00:07:21 Sara Thielman: Great I will 00:08:06 Sara Thielman: please tell me again who is providing this? 00:08:54 Brianne Hawkeswood: Brianne with Cosmo Industries, From Saskatoon, SK Canada 00:08:55 Elisabeth Donovan: Left until we start! =) 00:09:29 Lori Boatwright: Lori from Sunset Cultural Center in Carmel, CA. 00:09:30 Shauna Relken: How did you find this webinar?! 00:09:39 Tiffani Beissel: My local AVA! 00:09:55 Meosha Scott: It was shared to me by my supervisor 00:09:58 Tiffani Beissel: Greater Richmond Virginia 😄 00:10:22 Heather Harris: Chapel Hill, NC 00:10:28 Kimberly Bassler: Inspire Hospice, near Atlanta GA 00:10:29 Claudia Compagnoni Gibb: Hi, Claudia from Stamford, CT 00:10:32 Shirley Nagg: Hi from Rochester, NY! 00:10:32 Presidoe Okuguni: Vncouver 00:10:33 Julie Maw: Salem, OR 00:10:35 Meosha Scott: Savannah, GA 00:10:37 Rosemary Badger: found you a couple years ago through FB and now get your emails 00:10:39 Dawna MacIvor: Greetings from Nova Scotia, Canada! 00:10:40 Elizabeth Hansen: Portland, ME 00:10:41 Presidoe Okuguni: Vancouver, BC 00:10:47 teri grendzinski: National Aviary in Pittsburgh. 00:10:47 Jenny Garver: Decatur, IL- Macon County Conservation District/ Rock Springs Nature Center 00:10:50 Rapp Home: Rappahannock County VA 00:10:52 Julie Maw: Oregon Long-Term Care Ombudsman 00:10:56 Asia Harold: Forsyth Farmers Market, Savannah, GA 00:10:56 Janine Smith: Janine, Habitat for Humanity Great Toronto Area 00:11:03 Meosha Scott: Forsyth Farmers' Market in Savannah, GA 00:11:04 Jennifer Trager: Hello! Jennifer Trager, Catholic Charities, Seton Center, Princess Anne, MD 00:11:05 Ebony Townes: Hi I’m Ebony Townes I am a volunteer engagement coordinator at Compeer in Buffalo, NY 00:11:05 Jessica Pang-Parks: Toronto, Ontario 00:11:06 JESSICA WAINWRIGHT: Vancouver, WA - 00:11:07 Lori Boatwright: I found Get Connected with a Google search when I started in my position. I've done as many webinars as I can fit in my schedule and I learn so much with each one!! 00:11:08 Danielle Thompson: CASA of Sedgwick County from Wichita, KS 00:11:13 Dawna MacIvor: Dawna - Crohn's and Colitis Canada, Atlantic Region 00:11:16 Tiffani Beissel: United Way of Greater Richmond & Petersburg - mostly working with corporate volunteer groups! 00:11:21 Sarah Godwin: Sarah Godwin - Pee Dee Coalition Williamsburg County, SCshared with me by SCCADVSA (south Carolina coalition against domestic violence and sexual assault 00:11:32 Kathy Terlizzi: Fort Wayne Children's Zoo - Fort Wayne, IN. 00:11:36 Jennifer Neptune: Denver, CO Programming Volunteer Specialist, Aftersight 00:11:37 Inga Wilson: Inga Wilson, CVA, from VNA Texas - Meals on Wheels in Dallas, TX 00:11:40 Robin Carson: Bremerton WA-Empowering Youth Mentor Program 00:11:47 Susan Meador: Susan Meador from Inter-Faith Food Shuttle in central North Carolina. We are Feeding America food back serving 7 counties. 00:11:51 Morrisa Collom: Compassion United - Conroe Texas 00:11:53 Inga Wilson: Hi Faiza!! 00:11:57 Mandy Roberts: Savannah CASA (court appointed special advocates) in Savannah, GA 00:11:58 Debbie Giorsetto: Hi, Napa Valley CanDo CORE member! 00:12:01 Anne Mattia: Annie, Volunteer Coordinator, McKinney Public Library, Texas 00:12:05 Pam Betz: Scottsdale, AZ Bridges Reentry--mentor program 00:12:13 Jocelyn Berkhahn: Green Bay, Wisconsin, American Red Cross 00:12:14 Dawna MacIvor: Yay Canadians! :) 00:12:15 Marie Howell, CVA, CAVS: Marie Howell, CVA, Cook Children's, Fort Worth, TX 00:12:24 Melissa Rosser: EDGE Teen Centers, Liberty Township & West Chester, OH 00:12:27 Rosemary Badger: Volunteer Coordinator, Florida Oceanographic Society Stuart FL 00:12:28 Elizabeth Marandola: Deputy Chief Bristol Fire Company 00:12:28 Kathy Power: Hope House Hosoice! York Region! Good to see you Faiza! 00:12:32 cinda Joseph: Cinda Joseph - Army Volunteer Corps El Paso Texas 00:12:34 Beth Steinhorn: Beth Steinhorn, VQ Volunteer Strategies, Denver, CO 00:12:36 Laura Gray: Laura Gray, CVA. Canine Companions, Dallas Texas 00:12:42 Dawna MacIvor: 🇨🇦 00:12:49 Ann Bates: Ann Bates from Missoula, Montana 00:12:50 Anthony Washington: Anthony Washington, A Wider Circle - Silver Spring, MD 00:12:53 Anna Pirkey: Anna, volunteer coordinator from Capital Roots, Albany NY 00:12:55 Beth Steinhorn: Hi, Court and Faiza! So glad to be able to learn from you all today! 00:12:59 Sam Post: Greetings from Edmonton AB Canada 00:13:10 Michelle Theisen: Hello from Minneapolis! 00:13:17 Shauna Relken: Loving the variety of attendees! Thank you all for coming together to learn about Current Trends in Volunteer Engagement!! 00:13:18 Graciela Flores-Hernandez: Graciela Flores, from Catholic Charities of Southeast MI! 00:13:21 Kerri Donlan: Kerri Donlan, Buttonwood Park Zoo in New Bedford MA :) 00:13:24 Beth Austin: Beth from School District 11 in Colorado Springs 00:13:30 Elizabeth Kristiansen: Elizabeth Kristiansen - hello from Chicago, The Douglas Center 00:13:30 Cortez Sanchez: Cortez Volunteer Recruiter - American Red Cross - Washington, DC 00:13:32 Cindy Wilson: Cindy Wilson, Volunteer Coordinator, Alternative Horizons, Durango Colorado 00:13:42 Carol May-McQuillan: Good morning! Carol May-McQuillan Edmonton AB 00:13:43 Emma Kunda: Emma.Kunda Volunteer Coordinator/ Career Navigator The CareerCatchers. Silver Springs, MD 00:13:44 Ruth Moore-Lilly: Hello from gloomy Rochester Hills Michigan, Volunteer Program Manager with Hospice of Michigan! 00:13:51 Seth Stearns: Seth from Iowa, The Job Foundation 00:13:51 Evy Ganfield: Evy Ganfield, Omaha, NE (I am only able to listen/watch - I'm using an outdated desktop.) 00:13:58 Amanda Barnett: Amanda Barnett with Yew Dell Botanical Gardens in Crestwood, KY. Hello all! 00:14:08 Anita Guzman: Hello from Holland Michigan im new to this 00:14:15 AK Diefenbach (she/her/hers): LOL i am scrolling the chat so much too! It's one of the best parts! 00:14:18 Alba Carlos: Hi, Alba Carlos from La Casa Amiga, Pontiac Michigan 00:14:23 Deb Stoner: Hello from St. Lucia. Deb Stoner cofounder Techies Without Borders 👋 00:14:27 Amie Grubbs: Amie Grubbs, United Way of Central Ohio 00:14:28 Kayla Herold: Kayla Herold- Grand Rapids Michigan 00:14:32 Melissa Wersinger: Melissa Wersinger - Volunteer Manager at the National Mississippi River Museum in Dubuque, IA 00:14:34 Stephanie Conley-Webb: Hi Everyone, Stephanie from Table to Table in NJ 00:14:34 Christy Iacobbo: Christy Iacobbo, Alumni Relations Program Manager University of Colorado Colorado Springs 00:14:38 Mary OBrien: Sioux City Iowa Mary OBrien UPH St. Luke's Volunteer Manager 00:14:39 Robin Hinz: Robin from NAMI South King County, WA 00:14:40 Tiffani Beissel: @Evy I don't think it's just you - I think that's just the set up :) 00:14:40 Helen Burgoyne: Hello everyone, I am Regional Volunteer Coordinator from Massachusetts covering all of Southeastern Massachusetts. 00:14:41 Skylar Rippard: Hello! - Skylar from Houston, TX. 00:14:47 Stephanie Russell: NAMI Northern Virginia here 00:14:50 Arlette V Cunningham: Arlette Cunningham from Queens, New York 00:14:52 Angelica Bravo: Hello from Tucson trying to turn on sound 00:14:53 Diana Liga: Hello! Diana Liga from The Woods Project in Houston, TX. 00:14:55 Carli Jarvis: Hello, everyone! Carli Jarvis, Volunteer Coordinator and Community Educator at Abuse Alternatives, Inc. in Bristol, TN 💜 00:14:56 Amy Barter: Amy from Topeka KS. 00:15:02 kim hunn: Hi! Kim from David's Refuge in Syracuse, NY 00:15:05 Julie Lynch: Julie from Easterseals NH 00:15:07 Dwight Sprang: Volunteer Coordinator OneEighty Wooster Ohio 00:15:10 Sara Cooper: Hello! Sara Cooper from Kansas City, MO 00:15:15 Lydia Dubose: Lydia from Dallas tx 00:15:23 Lakesha Penland: Hello I am Lakesha Penland the Volunteer Services Manager at Bay Area Turning Point in Houston Tx 00:15:23 Rayen Torres: Rayen Torres from Asia Society Texas 00:15:27 Susan Parker: Susan from Wicomico Environmental Trust in Salisbury, Maryland 00:15:33 Becky McCarty: C&O Canal Trust in Williamsport, MD! 00:15:35 Liza Dyer: Hi from Multnomah County Library in Portland, Oregon! 00:15:39 Mary Beth Sills: Hello. Mary Beth Volunteer and Community Outreach Coordinator The Wilds in Cumberland Ohio 00:15:42 Austin Adderholt: I'm Austin, the Volunteer Manager at McKamey Animal Center in Chattanooga Tennessee 00:15:48 Irene Donhowe: Hi from Irene from Intercambio, Boulder CO 00:15:58 Cheryl Braun: Cheryl from Rescue Mission of El Paso 00:16:04 Amber Wood: I'm Amber Wood, Director of Development for SAL Community Services in Moline, IL. 00:16:10 Md Atiqur Rahman: This is Atiqur from Better Living 00:16:26 Kimberly Lefcourt: I'm Kimberly the Volunteer Coordinator from Therapeutic Riding of Tri-Cities 00:16:40 Carolyn Bullock: Carolyn Bullock, Western KY MRC 00:16:41 Elizabeth Jackson: am I automatically muted? 00:16:45 Mandy Deelstra: Mandy from Junior Achievement South Western Ontario (Canada) 00:16:49 Janice Perez: Hello, everyone! -Janice Perez, disABILITYsa (SATX) 00:16:54 Jordin Nupats: Jordin Nupats, Sheboygan Falls WI 00:17:00 Jeffrey Isaacson: Jeffrey Isaacson, HIAS Pennsylvania 00:17:03 Bobbie Evans: Bobbie Evans from Houston, TX (VISTA) 00:17:13 Claudia Quiros: Kim Carrier, MN Landscape Arboretum (Minnesota) 00:17:15 Shelley Orloski, CVA: Hello from rainy Akron, OH! 00:17:23 AK Diefenbach (she/her/hers): hi @elizabeth yes! all attendees are automatically muted and off camera due to the size of the webinar :) 00:17:23 Teresa Miller: Teresa Miller, 365 Connect from San Diego! 00:17:24 Portia Branford: Portia Branford, Kimbourne Park United Church Toronto, ON 00:17:28 Peace Mukazi: Hi Everyone - Peace Mukazi from Results Canada (Ottawa) 00:17:30 Mel Henry: Mel Henry from Oklahoma City, OK 00:17:30 Rosemary Alpert: Rosemary Alpert, Skagit MRC, Mount Vernon, WA 00:17:33 Grace Lowery: Missoula MT 00:17:34 Claudia Quiros: Claudia Quiros MN Landscape Arboretum 00:17:39 Shana Beverly: Hello from Shana Beverly at Senior Connections in Richmond, VA. 00:17:39 Sherrill Isenhower: Hi! Sherrill Isenhower from El Paso County, TX 00:17:40 terry preston: The Year to Soar in 2024- Terry Preston, Volunteer Program Manager, Gwinnett County Public Library 00:17:57 Chelsea Rodriguez: Hello from the Volunteer Program from Seattle-Tacoma International Airport 00:17:59 Shauna Relken: Thank you for coming and please keep your eyes open for an email follow-up from us with the recording, resources, + BONUS Volunteer Engagement Resources for all registrants! 00:18:00 AK Diefenbach (she/her/hers): we will also be sending out a copy of the recording, slides and chat to all registered guests! 00:18:03 cinda Joseph: Cinda Joseph - Army Volunteer Corps El Paso Texas 00:18:09 Andrea Hill: Andrea Hill, Tennessee Nonprofit Network (Memphis, TN)/ Chief Development and Partnerships Officer 00:18:16 Maggie Schneider: Maggie Schneider, Consultant at Common Impact in NYC 00:18:38 Corina Sadler, CVA: I never miss a chance to hear from Faiza. 00:18:46 Tess Wulsin: Tess Wulsin, Youth Program Support Leader at City Gospel Mission in Cincinnati OH. I am recruiting for our Whiz Kids one-on-one reading tutors, 00:18:48 Angela Brown: Angela Brown FaithHealth of Atrium Health Wake Forest Baptist Program Coordinator 00:18:53 Julie Greene: Julie Greene, Second Harvest Heartland in Twin Cities, Minnesota 00:18:59 Syeda Hiba Naqvi: Syeda Naqvi - Common Impact 00:19:00 Catherine Thomas: Catherine D. Thomas, CVM Houston, TX 00:19:17 Teresa Miller: Carlen Haag, 365 Connect San Diego! 00:19:18 Alyssa Karnitz: Will we receive the slides after? I'm having difficulty taking notes at the moment. 00:19:19 Ann Boden: Ann Boden Coordinator of Volunteer Service with Hospices in Newmarket Ontario Canada 00:19:24 Jody Schaffer: Jody Schaffer from John Muir Health in the San Francisco bay area. 00:19:32 Tania Sechriest: Tania Sechriest, Iona Senior Services in Washington, D.C. 00:19:38 AK Diefenbach (she/her/hers): Hey @alyssa - yes we will send out the slides and copy of the recording :) 00:19:44 Cindy Wilson: Having issues hearing Faiza. 00:19:49 Dawna MacIvor: It's a little hard to hear Faiza. 00:19:50 Lindy Engelken: Lindy Engelken, DARTS (West St.Paul, MN) 00:19:55 Kae Brown: Karlise Brown, Volunteer Engagement Manager - Maryland New Directions - Baltimore, MD 00:20:20 Jazlynne Smith: Jazlynne, Dev. Manager - Focus Points Family Resource Center - Denver, CO 00:20:23 Amy Barter: We cannot hear Faiza well. 00:20:29 Kevi Berger: Kevi Berger, Volunteer Engagement and Special Events Manager 00:20:31 cinda Joseph: I view a trend as a change ex. being tiktok or threads 00:20:35 Corina Sadler, CVA: Try turning up your volume. Made her clearer for me. 00:20:36 Stephanie Russell: Same 00:20:52 Jermey Franklin: Jeremy Franklin, Volunteer Service Manager, South Carolina Department of Juvenile Justice Columbia, SC 00:20:53 Marie Llamas: Hello, from Albuquerque NM 00:21:20 Tania Sechriest: My volume is at 100%, and I cannot hear her wel. (Other speakers were fine.) 00:21:53 AK Diefenbach (she/her/hers): hi @chat! we're passing along the memo to Faiza to check on the volume! thank you for your patience :) 00:22:02 Christina Meeker: what percentage of population volunteered in 2021? for comparison 00:22:06 Laura Griego: I’m not seeing where to turn off my audio and camera. I want to. make sure I’m off because I’m working from home today with my toddler. 00:22:13 Laura Griego: Also, hello from Santa Fe, NM! 00:22:18 Jocelyn Berkhahn: I can hear her just fine for what it's worth 00:22:39 Shauna Relken: All attendees are auto muted and camera off 00:22:39 Julie Greene: Can you repeat the trend statistics at some point? 00:22:40 Amanda Barnett: The captions are also pretty accurate for those having issues 00:22:41 Karin Texidor: I can barely hear her either and I am all the way up 00:22:44 Cheryl Braun: Covid year in 2021(CM) probably low or non 00:22:44 Gina Cobb: Hello from Operation Blessing in VA Beach. 00:22:46 Kathryn Arsenault: I am not having any issues hearing Faiza 00:22:50 Emily Kenny: Sound is good in Chicago, IL too 00:23:02 Seth Anderson: Hello! I'm the Head of Community with Kindly Tech, Inc out here in the Twin Cities, MN. 00:23:03 Trina McLellan: Hi from Hervey Bay, Queensland, Australia 00:23:18 Deanna Howell: I adjusted mine with Audio Settings at the bottom of the screen and it helped. 00:23:34 Yassin Bazza: Hello 00:23:39 Amy Reese: Hi from the Oshkosh Area United Way in Oshkosh, Wisconsin.✈️ 00:23:53 Shauna Relken: CHECK IT OUT!! Council for Certification in Volunteer Administration: https://cvacert.org/ 00:23:53 AK Diefenbach (she/her/hers): anyone else in the chat a volunteer turned leader? 00:24:03 Tiffani Beissel: Woo! United Way friend 👋 00:24:13 Tiffani Beissel: Volunteering was my hobby before entering the profession 00:24:38 Maisha Abbott: Aloha from YMCA of Honolulu 00:24:42 Lori Boatwright: My volunteer history was part of the decision to hire me as the Volunteer Coordinator! 00:24:51 Inga Wilson: Yes - volunteer turned leader (have always had a volunteer heart) ❤️ 00:25:00 Sherrill Isenhower: Yes- moved in and out of volunteering (unpaid) and leading volunteers (paid) for the last almost 30 years 00:25:00 Christina Meeker: Also, hello from San Diego! A CVA! And yes, volunteer turned leader :) 00:25:05 Chris Atkinson: Hi everyone, Chris Atkinson here from Hamilton, New Zealand - can hear Faiza well! 00:25:46 Emily Kenny: Because I was a 20+ year volunteer, was front runner for position I am currently holding. 00:25:54 Carli Jarvis: I went from Volunteer to Volunteer Leader to Volunteer Coordinator and am working to be a CVA next 🙏🏽 00:26:02 Tiffani Beissel: I LOVE Simon Sinek - "If you don't understand people, you don't understand business" 00:26:22 Shauna Relken: great quote Tiffani! 00:27:31 Karen Zussman: Volunteer Coordinator from Rockford IL for Boys and Girls Clubs here. I have volunteered in the community for years and then asked to be the “middle man” at our clubs a few years ago 00:27:50 Shirley Nagg: volunteers are not "cheap dates" to be bought by a t-shirt or a luncheon ALONE - they need quality 00:28:04 Dawana Burke: Hello Everyone. 00:29:30 Michelle Theisen: Depending on the task, you could be in different spots on the innovation lifecycle. 00:30:15 Dawna MacIvor: Depends on the task and likely budget as well? 00:30:31 Md Atiqur Rahman: Will you prescribe any specific apps for volunteer management? 00:31:10 Shirley Nagg: I agree w/Dawna! How much will the innovation cost? 00:31:19 AK Diefenbach (she/her/hers): hi @MD - yes! looking for a volunteer management solution? learn more about Get Connected here --> https://www.galaxydigital.com/about-us 00:31:20 Melissa Wersinger: Does anyone have success with Google Docs for registration? 00:31:36 Tiffani Beissel: I'd love to recommend POINTapp.org for a VMS 00:31:50 Becky McCarty: Google forms works well for our program 00:31:58 Jocelyn Berkhahn: It's kind of similar to different generations and their characteristics. There are benefits to all even if you might think they're hindering them. Your Laggards are probably going to be the people who really depend on the data and need everything before making a decision. Definite benefits to that. 00:32:00 Mandy Deelstra: We use Salesforce! 00:32:19 Shirley Nagg: If the ones who control the $ don't prioritize supporting volunteers, you're sunk! 00:32:23 Tiffani Beissel: @Jocelyn that's a great insight 00:32:23 AK Diefenbach (she/her/hers): speaking of Get Connected - did you know we have a blog full of free resources? Here's an article on streamlining registration --->https://www.galaxydigital.com/blog/streamline-volunteer-registration-with-technology 00:32:24 Erica Pichette: Our team uses Volgistics and their VicNet tool for tracking volunteer service hours and managing our volunteer database 00:32:28 Kim Dooley: We use Better Ipacr 00:32:30 Morrisa Collom: We also use POINT app ! Love it! 00:32:42 Amanda Barnett: A good way to judge that right now is to consider your current feelings on AI in our sector 00:32:59 Mel Henry: We used Hands On Connect/Llamasite 00:32:59 Arlette V Cunningham: We use Voltrak/ Benin Systems 00:33:13 Jocelyn Berkhahn: @Amanda definitely! 00:33:20 cinda Joseph: same i'm an innovator :) 00:33:27 Ebony Townes: Our team utilized innovative mentoring to track our volunteer service hours as well as our volunteer database. 00:33:28 Mary Beth Sills: We use Volgistics/VicNet 00:33:58 Brianne Hawkeswood: we use Volgistics / VicNet also 00:34:38 Laura Griego: We use Helper Helper, volgistics was an option though 00:34:50 terry preston: Volume is very bad with the guest 00:34:56 Sara Cooper: I've used Volgistics for the past five years and love it! But there are benefits to all the different options. Really dependent on the needs of your organization. 00:35:15 Arlette V Cunningham: I am. 00:35:17 Mel Henry: if we don't incorporate AI, we will get left behind 00:35:22 traci west: yes, interested 00:35:24 Evy Ganfield: I am hearing so much about ChatGPT everywhere! 00:35:42 cinda Joseph: so true @Mel Henry 00:35:43 Kathryn Arsenault: I am hearing Faiza with no issue :) 00:35:56 traci west: Hi, I'm with Caris Healthcare, Hospice Volunteer Coordinator 00:35:56 Gabe Taylor (she, her): Both Faiza and Courtney's sound loud and clear on my end 00:36:45 Shauna Relken: Community Needs Assessment: The Resources + Examples Your Organization Needs The Number One Reason Your Volunteers Choose to Stay (the article is about community!) https://www.galaxydigital.com/blog/community-needs-assessment 00:36:59 Amy Reese: ChatGPT has been a great asset with my work with managing our Getconnected site and social media. 00:38:06 Maggie Schneider: Strengths based language! 00:38:21 Michelle Theisen: Diversified recruitment also needs to be authentic otherwise it's just tokenism 00:38:25 Lori Boatwright: I used ChatGPT to help write an email to turn down a woman who inquired about volunteering. She was not a good candidate from the jump (rude to everyone she interacted with). It was clear and concise and professional. 00:39:19 Shauna Relken: Want to listen to the podcast Faiza is talking about? https://podcasts.apple.com/us/podcast/becoming-an-architect-of-the-volunteer-experience/id1479210951?i=1000497825007 00:39:33 Angela Williamson: Faiza, I love this idea and it sure is a big effort! 00:39:35 Dawna MacIvor: Thanks @Shauna! 00:40:15 Kayla Herold: Any tips on where to start with training staff on how to work well with volunteers? 00:40:18 Shauna Relken: You are welcome!! 00:40:56 AK Diefenbach (she/her/hers): hey @Kayla - I just found this article on our blog --->https://www.galaxydigital.com/blog/how-to-design-a-digital-curriculum-for-volunteer-training 00:41:09 Kayla Herold: Thank you! 00:41:11 Suzanne Hough: @Kayla Herold Angela Williamson, CVA, has an AWESOME presentation on training your staff to work with volunteers. She's on LinkedIn. 00:41:21 Kayla Herold: Thank you! 00:41:50 Shauna Relken: Volunteer Recruitment: 20+ Ideas to Get the Volunteers You Need : https://www.galaxydigital.com/blog/volunteer-recruitment-ideas 00:41:51 Dawna MacIvor: I really like this - there are so many other priorities. And there's such a big need for simple community - connecting, supporting each other in a less structured or formal way. 00:43:07 Shauna Relken: Word-of-Mouth Recruitment: How to Leverage Your Volunteers to Promote Your Program : https://www.galaxydigital.com/blog/word-of-mouth-volunteer-recruitment 00:43:28 Mel Henry: @shauna, will these links be in the follow up email as well? 00:44:38 AK Diefenbach (she/her/hers): Hi @Mel - yes! We will include links being posted in the follow up :) 00:45:01 Delia Brooks: We provide an incentive at end of the year celebration for volunteers who recruited the most volunteers. Co-workers, family, friends, etc. 00:45:30 AK Diefenbach (she/her/hers): thanks for sharing that tip @Delia! anyone else had success you'd like to share? 00:45:35 Matthew Lewis: This is so helpful, thank you! 00:45:52 Laura Griego: Delia, I’m interested in learning more about your incentive program! 00:46:24 Cheryl Featherstone: Greetings from Mississippi Valley State University! 00:47:18 Evy Wright: I'm in higher ed. Service learning is a big deal. The volunteer roles need to be linked to learning outcomes for the students. 00:47:35 Sherrill Isenhower: @Delia, I'd love to learn about the recruitment incentive as well. Great idea! 00:47:43 Angela Williamson: Any hints on changing the mind of Csuite when they tell me that it costs me too much time to recruit students that only want hours less than 20 hours total. And I've set up my onboarding in a very efficient manner, so it's not really that much more for students than any other volunteers. 00:47:58 Dawna MacIvor: Me too, @Delia! 00:48:23 Shauna Relken: Service Learning: Unlocking Its Many Benefits / https://www.galaxydigital.com/blog/service-learning 00:48:25 Amy Reese: We have a local 4th and 5th grade teacher who is doing a wonderful job educating her students about the importance of volunteering and what nonprofits are. I was able to do a presentation with them and give them a volunteer project. The students could have given the presentation. It was such a rewarding experience. I'll be doing this presentation annually. 00:48:36 Dawna MacIvor: I'd love to hear some ideas for student roles that are remote. I cover four provinces, and have students who want to volunteer but we don't have a physical space for them to come to. 00:48:36 Michelle Theisen: @Angela. Have the students do a exit paper for you on what they learned about your mission and share that with the csuite. Made a huge difference in my org. 00:49:01 Amanda Power: I've experienced resistance to viewing service learning as volunteerism. Some leaders see this as internships and because it's then managed through HR-type departments, it's NOT a priority and ends up not managed to the same level as volunteers. Any thoughts on this? 00:49:02 Shauna Relken: Fantastic idea Michelle Theisen!! 00:49:38 Susan Parker: Is Americorps a service learning program? 00:49:59 Suzanne Hough: Interesting idea! I'll follow up on getting a piece of the pie! 00:50:19 Suzanne Hough: At the very least, it should not cost our agencies to host these students! 00:50:33 Michelle Theisen: My org utilizes 15-20 interns per term with a staff of about 40. We have fond them so beneficial. We tie in learning immensely and include things like stipends, understanding benefits, retirement options, etc. We usually fill our internships up early and have a waiting list. 00:50:36 Amy Reese: I also had a local middle school reach out prior to the holidays looking for volunteer opportunities for 800 students for the month of January to celebration MLKDay. I was able to give them two projects and will be connecting next week for the results. 00:50:45 Karen Zussman: One difficulty is that when you work with children, there are many safety requirements that all our volunteers who work regularly with our members to fulfill before beginning to volunteer. This sometimes turns off students who need hours because of the time component 00:50:58 AK Diefenbach (she/her/hers): here's a little more about service learning and how to communicate the benefits to your org --->https://www.galaxydigital.com/blog/service-learning 00:51:12 Delia Brooks: Our program is weekly October-May, volunteers read with students during school hours. At the end of the school year we celebrate all our volunteers with a big celebration with dinner and our program swag items. We started 2 years ago during this event awarding a volunteer a special plaque who had the most volunteers sign up and actually be part of the program. 00:51:50 Delia Brooks: If you would like to discuss further dbrooks@uway.org I would love to share. 00:51:58 AK Diefenbach (she/her/hers): @Karen - yes this type of initiative does take extra collaboration and community support 00:52:50 Michelle Theisen: Service learners are great for projects. We have had them design and administer volunteer evals, create training PowerPoints, create brochures, conduct training with staff and a host of other projects. Most have been done on a hybrind model. 00:52:51 Court McCracken: Curious if one of the benefits of university student volunteers could be their more flexible weekday schedules? Has that been a benefit for anyone? 00:52:59 Laura Griego: @Delia, thank you! I’ll be in touch! 00:54:04 Michelle Theisen: @ Court. We use tons of university students and provide opps for them to complete hours during traditional business hours and flex time to do work evenings/weekends. Depends on what they are doing. We list in the volunteer description the time expectations/structure. 00:54:38 Michelle Theisen: We even have had volunteers participate from different time zones with us. 00:54:48 Susan Parker: @court, we have found that many university students have such tight schedules that it becomes difficult to give them broad experiences such as staff or board meetings. 00:54:49 Laura Griego: @Michelle, I’d love to get in touch with you too. We’ve been trying to incorporate service learners at our organization and it just hasn’t taken off. I’d love to pick your brain 00:54:51 Emily Kenny: @ Court - sometimes they are harder to fit in a schedule because many juggle school & work 00:55:00 Pam Betz: How does equity related to those formerly incarcerated people? Many are in reentry programs and volunteerism is a major part of their recovery. How can organizations be truly equitable? 00:55:03 Delia Brooks: What about when your volunteers are going into schools to assist students. Helping schools have more of a buy-in 00:55:41 Kelly Leversee: Excellent Question 00:55:46 Michelle Theisen: @Laura. Shoot me an email with some options to meet via Zoom. michelletheisen@arcminnesota.org 00:56:27 Laura Griego: Will do, Michelle, thank you! 00:56:33 Pam Betz: There are biases to the formerly incarcerated who are educated, highly intelligent and motivated to serve in meaningful volunteer opportunities. 00:57:01 Michelle Theisen: We have incorporated a free strengths based opportunity for volunteers. Students love it. www.high5test.com 00:57:08 Shauna Relken: Want to know How to Write Irresistible Volunteer Opportunity Descriptions? : https://www.galaxydigital.com/blog/how-to-write-irresistible-volunteer-opportunities 00:57:21 Jessica Pang-Parks: Thanks for the shoutout Faiza! This is Jessica 00:57:35 Delia Brooks: Reach out and maybe all who are interested we can do a Teams meeting in the near future. 00:57:36 Shauna Relken: Or how about how to Write Compelling Call to Action for your Volunteer Opportunities : https://www.galaxydigital.com/blog/volunteer-program-call-to-action 00:57:56 Leah Gagnier: Thank you for this resource. 00:57:59 Lauren Loftin: Great to have CVA's on the call 00:58:15 Michelle Theisen: I've also written volunteer posts with "Here's How You can Make a Difference" 00:58:15 Liza Dyer: Article by Jessica Pang-Parks: https://engagejournal.org/article/july-2023/storytelling-without-exploitation-how-ethically-engage-people-lived-experiences 00:58:31 Lynette Dudley: This is such great teaching! Thanks so much!! 00:58:38 Court McCracken: Great resources on Engage 00:58:46 Jessica Pang-Parks: Desperation is not a good look when recruiting volunteers or asking them to stay engaged. 00:59:05 Amanda Power: I am LOVING all the links to articles in this chat - super inspiring THANK YOU 00:59:46 Carli Jarvis: Thank you so much for all the links! So useful! 👍🏽👍🏽 00:59:50 Laura Griego: @Delia, a team meeting would be great! 01:00:00 Tess Wulsin: This has been great. I have to sign off. Looking forward to receiving the recording. THANK YOU! 01:00:06 terry preston: Thank you for all the links very helpful 01:00:28 Michelle Theisen: It's so important to ask questions of potential volunteers vs. telling them. It needs to be a partnership where both parties get what they need. 01:00:44 terry preston: Intentional recruiting 01:01:20 Elizabeth Marandola: having mentors for new volunteers work wel as well 01:01:31 Shauna Relken: HEADS UP !!!! February’s Webinar: with Donte Curtis Digging Deeper into DEIA: Leaning on the Wisdom of Black History to Strengthen Volunteerism Link to register for Thursday, February 22nd, 1:00-2:00 pm EST: https://www.galaxydigital.com/digging-deeper-into-deia-leaning-on-the-wisdom-of-black-history-to-strengthen-volunteerism 01:01:44 Suzanne Hough: I used ChatGPT to give me a draft table of contents for an intern onboarding manual just yesterday! 01:02:10 terry preston: What are some of the gifts you give your volunteers on volunteer appreciation week? We don't have much money. 01:02:21 Lauren Loftin: Chat GPT is very helpful 01:02:32 Seth Anderson: How does the language we use when referring to supporters (thinking of the word "volunteer") set up barriers for the community to join and support? I feel like word volunteer is very formalized. 01:02:52 Laura Griego: @Seth, great question and point. I 01:02:53 Angela Williamson: Our organization already sent email saying we can't use it unless we Need it and have IT approval. 01:02:53 Lynn Felker: Sue Carter Kahl has a recent article 'Handing in the Volunteer Cape'. Helpful as I advocate with the larger organization on the concept of volunteer saviorism. 01:03:02 Angela Williamson: So i'm sure this is all evolving. 01:03:10 Kirsten Frei-Herrmann: I have used Chat GPT for grant writing and personal things. But would love to learn more about how it can be used by our staff 01:03:13 Robin Carson: For a one person organization, Chat GPT has been very helpful! 01:03:39 Emma Kunda: Terry Great question. 01:03:44 Tiffani Beissel: @Terry, I work with mostly corporate volunteers, so this might not be ideal for you - I make visits to select volunteers' workplaces and give them a balloon and a card signed by all staff. Very cheap execution! 01:03:59 Miriam Wilch: ChatGPT has been helpful for me for ideas about volunteer appreciation and gifts 01:04:30 Suzanne Hough: I have also used ChatGPT to help me write my performance goals! 01:04:41 Anita Guzman: Thank you for all this information, im now stepping into a new role as a Volunteer Coordinator 01:04:45 Emma Kunda: Thanks, Miriam and Terry. 01:04:49 Jeffrey Isaacson: @Terry, what about calling (or engaging volunteers/board to call) other volunteers or at least a few of them thanking for their service? 01:05:04 Michelle Theisen: @Terry. We use padlet. Free to use 3x a year and volunteers love it! https://padlet.com/ 01:05:13 Irene Donhowe: I love using ChatGBT to summarize themes from a long list of answers from open-ended survey questions. 01:05:14 Tiffani Beissel: @Anita, welcome to the field - good luck! 01:05:33 Rachel Yowell: ChatGPT has helped me better word my volunteer position descriptions, and has made the messaging about our volunteer opportunities more attractive 01:06:07 Evy Wright: It's helpful for newsletters, too. 01:06:09 Mel Henry: Same, @rachel. I use chapgpt when I need new words 01:06:22 Michelle Theisen: @Terry. We also do a Weeks of Thanks were we bring snacks/candy to sites with a cool note saying thank you. Very cheap and feels personal when signed by staff. 01:07:03 Kristine Flynn: I've found chatGPT is good at coming up with "What's the impact of xyz role", even without giving organization specifics. Like, "what's the impact of a coat check volunteer at a big event." 01:07:43 Shauna Relken: what about ideas around taking their photo during their volunteer shift and then printing it and mailing it to them with a thank you letter expressing the impact they helped to make?! 01:08:30 Kristine Flynn: I also use it to help me rephrase my first impulse response to emails with the prompt: "rephrase, less formally" or "rephrase, more gently". Always without organization or personally identifying information. 01:08:37 terry preston: Thank you for all the ideas!! 01:08:40 Laura Griego: We do something similar @Shauna and it’s well-received! 01:08:56 Karin Texidor: any articles on how to train paid staff to work better with volunteers? 01:10:20 Melissa Wersinger: Yes @Karin Texidor!! 01:10:32 Rachel Yowell: ^^Great question @Karin! I have the same question 01:10:40 Michelle Theisen: @Karin. Don't calling it training. Try reframing it as Volunteer Impacts and how they make our work better. I've done this and response was so much better. Also made it more interactive. Have had volunteers create and implement sometimes too. 01:11:11 Kristine Flynn: Love that Michelle! 01:11:20 Shauna Relken: Great question! I will drop a couple below: https://www.galaxydigital.com/blog/volunteer-management-training 01:11:25 Corina Sadler, CVA: Becoming a CVA helped me feel better prepared to train our staff on engaging volunteers. My VM team hosts training sessions and invite anyone in the org to come train with us. 01:12:06 Beth Steinhorn: 👏🏼 Love that idea, Elisabeth! 01:12:14 Shauna Relken: https://www.galaxydigital.com/blog/volunteer-training 01:12:22 Delia Brooks: I hate to leave, have another meeting. This has been great. Can't wait to give more time to the recording. Thanks 01:12:35 Jessica Pang-Parks: I have something on my blog RE: engaging staff to better partner with volunteers in more authentic and respectful ways: https://www.learnwithjpp.com/post/employee-partners-it-s-time-to-level-up 01:13:00 terry preston: Where should I start with learning chatgpt 01:13:29 Lauren Loftin: I've used Chat GPT to assist with interviews for Volunteer Manager positions. It has helped greatly 01:13:31 Teresa Miller: Thank you for a wonderful and informative session! 01:13:34 Haley Bastin: Just sign on and start asking it questions 01:13:35 Peace Mukazi: I usually do that - I like it better because then it uses my content and makes it better 01:13:41 Mary OBrien: https://platform.openai.com/docs/overview 01:13:48 Tiffani Beissel: @Terry. Personally, I just started using it and got used to it. I'm sure others have better resources than "just do it" 01:13:49 Jody Schaffer: Yes - we need to start at the beginning with how do you access ChatGPT and how do you start? 01:13:53 Suzanne Hough: Thanks @Faiza and @getconnected--awesome presentation! 01:13:54 Carli Jarvis: Thank you so much for all the useful information! 01:13:56 Kristine Flynn: Thanks Faiza! Informative, engaging session! 01:14:00 Kae Brown: thank youf or the training I have to cut out early for another piggy backed meeting. 01:14:02 Andrea Hill: thanks! 01:14:07 Peace Mukazi: Thanks Faiza! 01:14:09 Lindy Engelken: Great session today....thank you! 01:14:10 Sherrill Isenhower: Great presentation! Many thanks. 01:14:10 Kevi Berger: Thank you - valuable info! 01:14:14 Amanda Power: Thanks Faiza! 01:14:17 Tiffani Beissel: Very helpful, thank you so much Faiza! 01:14:20 Shauna Relken: want to learn more about how Galaxy Digital? info@galaxydigital.com 828.575.5300 https://www.galaxydigital.com/request-free-demo/ 01:14:23 Jessica Pang-Parks: thanks for the presentation! Always great to hear from Faiza :) 01:14:24 Kerri Donlan: This has been the best one so far!! Thank you all 🥰 01:14:27 Debbie Giorsetto: Thank you! 01:14:28 terry preston: Great presentation 01:14:28 Saskia Rinkoff: Thanks for the great presentation, Faiza 01:14:31 Shelley Orloski, CVA: Thank you! Off to my next meeting! 01:14:32 Julie Maw: Thank you Faiza! 01:14:34 Janine Smith: Thank you, can't wait to share learnings with my team! 01:14:36 Lori Boatwright: Thank you! 01:14:39 Syeda Hiba Naqvi: Thank you Faiza :) 01:14:41 Shirley Nagg: Love this presentation! Thank you all! 😍 01:14:45 Jenny Garver: Thank you :-) 01:14:49 Evy Wright: This was excellent! 01:14:51 Anita Guzman: Thank you so much Faiza 01:14:52 Arlette V Cunningham: i feel so empowered! 01:14:54 Kelsea Jeter: Thank you Faiza and Get Connected team! 01:14:59 Lauren Loftin: Such an informative session. Thanks so much for hosting! 01:15:03 Shauna Relken: February’s Webinar: with Donte Curtis Digging Deeper into DEIA: Leaning on the Wisdom of Black History to Strengthen Volunteerism Link to register for Thursday, February 22nd, 1:00-2:00 pm EST: https://www.galaxydigital.com/digging-deeper-into-deia-leaning-on-the-wisdom-of-black-history-to-strengthen-volunteerism 01:15:04 Court McCracken: You can find Chat GPT online at Open AI - google it ;) 01:15:08 Seth Anderson: Thank you! 01:15:18 Esmeralda Mora: Muchas gracias. 01:15:19 Amber Wood: Can you share the chat when you send out the slides? 01:15:21 Pam Betz: Great information..many thanks. 01:15:22 Inga Wilson: Very helpful and useful information in this session! Thank you Faiza! 01:15:23 Emma Kunda: Thanks you so much Faize 01:15:27 Leah Gagnier: Thank you this was inspiring and I got a few great resources. 01:15:27 Beth Steinhorn: That's a great quote - thank you! "We don't need to get permission to be curious." Brava! 01:15:27 Shauna Relken: Looking for a Volunteer Management Progress Report? https://volpro.net/volunteer-management-progress-report/ 01:15:27 Court McCracken: Yes, we can share! 01:15:28 Cindy Wilson: This was great, thank you! 01:15:29 Michelle Theisen: Innovation is curiosity implemented 01:15:34 Amy Reese: Thank you. Presentation was well done. 01:15:40 Helen Burgoyne: Wow I have learned so much - chatGPT is something I am planning on trying. Also looking at my ads for volunteer recruitment and re-writing my ads with storytelling. Thank you so much. 01:15:41 Amber Wood: Lots of great resources there! This was a highly informative session! 01:15:45 kim hunn: Thank you to all who made today happen 01:15:52 Candy Holloway: Thank you so much!! 01:15:57 Catherine Thomas: Thank you Faiza! Great learning experience. Grateful for all the questions and comments. 01:16:04 Portia Branford: Thank you 01:16:05 Becky McCarty: Thank you, everyone! 01:16:12 Elisabeth Donovan: Appreciate all you spending your valuable time with us! 01:16:27 cinda Joseph: Thank you so much for this session appreciate it 01:16:32 Carol May-McQuillan: Awesome Faiza as usual! 01:16:40 Mary Beth Sills: Confession: Never heard of ChatGPT.... 01:16:47 Michelle Theisen: Thank you all! Great session. 01:16:55 Inga Wilson: Thank you!!!! This was the HIGHLIGHT of my day!❤️ 01:16:58 JESSICA WAINWRIGHT: @Mary Beth Me either!! LOL 01:17:05 Elizabeth Bender: Thank you! 01:17:08 Lynette Dudley: Thank you this has been great! 01:17:08 Presidoe Okuguni: Thank you, it was a really insightful session. 01:17:19 Marie Howell, CVA, CAVS: Excellent! Thank you! 01:17:19 Mary Beth Sills: Thank you everyone!!! Great session 01:17:21 Raschel York: Thank you! Great program... 01:17:25 Sarah Rice: Thank you! 01:17:26 Shauna Relken: February’s Webinar: with Donte Curtis Digging Deeper into DEIA: Leaning on the Wisdom of Black History to Strengthen Volunteerism Link to register for Thursday, February 22nd, 1:00-2:00 pm EST: https://www.galaxydigital.com/digging-deeper-into-deia-leaning-on-the-wisdom-of-black-history-to-strengthen-volunteerism 01:17:27 Laura Griego: Thank you! This has been great. Lots to digest. 01:17:28 Anna Callwood: Thanks. Great info! 01:17:28 Diana Liga: Thank you, Faiza! 01:17:30 Carmen Shepherd: Thanks everyone! 01:17:48 Janet Sullivan: Thank you so much for this insightful webinar! 01:18:03 terry preston: Looking forward to Februarys presentation. Black history 365 01:18:06 Shauna Relken: Council for Certification in Volunteer Administration: https://cvacert.org/ 01:18:18 Shauna Relken: info@galaxydigital.com 828.575.5300 https://www.galaxydigital.com/request-free-demo/ 01:18:28 Meosha Scott: Thank you! loved this! 01:18:31 Alba Carlos: Thank you! 01:18:34 Cortez Sanchez: Thank you! :) 01:18:38 Claudia Compagnoni Gibb: thank you so much1 01:18:38 Amanda Power: Amazing webinar! 01:18:39 Kristine Flynn: 🤩 01:18:44 Kimberly Lefcourt: Thank You 01:19:23 Shauna Relken: Thanks Court! Lots of people were hoping to have the links from this chat! 01:19:28 Jermey Franklin: Wonderful as always. Faiza always does an amazing job.