Home » Recruiting Volunteer Ambassadors: Overview for Nonprofits
Heading into a new year of fundraising, it’s important to take stock of the strategies that have worked well for your nonprofit over recent months. But don’t stop there! You might want to think about which strategies haven’t panned out well, and if there any opportunities that you might be passing up.
For many organizations, peer-to-peer fundraising is a major missed opportunity. While you might have a P2P strategy in place or have conducted one or two social media-based campaigns in the past, chances are you’re not making the most of this fundraising style—and you’re not alone. Nonprofits of all sizes regularly neglect to build solid peer-to-peer fundraising strategies because they believe it’s not an easily scalable way to raise money online.
Peer-to-peer fundraising certainly does come with its own unique challenges, but many issues around scalability can ultimately be resolved with smarter recruiting and volunteer management. Simply put, if you’re empowering the right supporters in the right ways, it will be easier to grow your P2P strategies.
This is why we recommend conducting an ambassador campaign. These campaigns allow you to take a more focused, smaller-scale approach to peer-to-peer fundraising, making them the perfect way to refine your recruitment and engagement strategies.
At OneCause, we’ve helped nonprofits of all sizes meet the moment with updated virtual fundraising tactics, and ambassadors have played pivotal roles in the success of many of those organizations. In this quick guide, we’ll walk through the basics of the ambassador approach and share our top tips for recruiting and empowering the best individuals to drive your campaigns forward.
Here’s what we’ll cover:
There’s no better time to review your strategy, especially after an extremely challenging 2020. If tightening up your P2P tactics has been on your to-do list for a while, understanding your full range of options, including recruiting ambassadors, is a great place to start. Let’s dive in.
An ambassador campaign is a smaller scale and more focused take on traditional peer-to-peer fundraising. Both approaches rely on your supporters to raise money online by promoting their individual giving pages to friends and family. However, ambassador fundraising involves actively recruiting a smaller set of high-powered volunteers rather than encouraging all of your supporters to get involved as you might in a typical P2P campaign.
Once you’ve recruited your ambassadors, explain your campaign and its goals. Empower them with support, resources, and their own giving pages. When it’s time to promote your campaign to your entire community, rely on your ambassadors to spread the word, secure donations and event registrations, and create an engaging feeling of competition and progress.
You might even allow supporters to join a “fundraising team” led by an ambassador like the Alamance Regional Charitable Foundation did in its campaign leading up to an annual gala:
The ambassador approach to P2P fundraising has a few key benefits, including:
The benefits of ambassador fundraising make it an excellent choice for organizations of all sizes. With your focus on empowering a smaller group, you can fine-tune your management strategies in ways that would be more difficult in broad, DIY-style peer-to-peer campaigns. However, the recruitment process is the key difference between these two approaches, so it’ll need plenty of strategic thought upfront.
Volunteer ambassadors are extremely useful partners in a wide range of contexts, but, as we explain in our complete guide to ambassador fundraising, they’re most impactful leading up to major events (whether virtual or in-person). In these campaigns, ambassadors will be able to pull double duty: securing donations for your cause and generating more awareness and RSVPs for your upcoming virtual gala or auction.
Standalone ambassador campaigns can be effective when planned well. However, campaigns anchored by events will help you maximize the engagement benefits that you get from this style of fundraising, like the community connections of your ambassadors.
Here’s the general process you might follow if you choose to launch an ambassador campaign in order to promote an upcoming event:
Ambassador fundraising works especially well for smaller, local organizations like schools that host annual auctions or fundraisers because they allow you to fully tap into the sense of community around your mission.
However, this strategy can be adapted for missions and events of all shapes and sizes. The main idea is simply to focus on supporting a smaller group of volunteers towards accomplishing specific fundraising and registration goals.
In order to reach and exceed your ambassador campaign’s goals, you have to start with a solid recruitment process. Without an effective way to identify and support your volunteers from the start, the task of keeping the entire campaign on track becomes unnecessarily burdensome, ultimately defeating the purpose of working with a smaller, more focused group of ambassadors.
Here are a few tips we recommend to strengthen your recruitment process:
Start by reviewing your donor data to find the ideal ambassadors for your campaign. Rather than simply reaching out to who you assume will be your best candidates, back up your decisions with data.
Effective ambassadors tend to display one or more of these engagement markers:
Early in the campaign planning process, use your CRM and volunteer management solution to search for individuals who fit one or (ideally) several of these characteristics. When you have a shortlist of candidates, personally reach out to gauge their interest.
If they didn’t meet any of the engagement markers listed above, or if you simply don’t know enough about that individual, ask them about it! Ambassador campaigns are all about building and tapping into relationships, so now is the perfect time to learn more about the supporters who’ll be driving your campaign to success.
Be sure to set goals that make sense for your campaign and for your ambassadors. Setting concrete donation and registration goals for ambassadors will be invaluable for a few reasons:
The recruitment process can also be simplified by having an idea of the goals you’ll set for ambassadors and communicating them to potential recruits. Get a sense of whether or not each volunteer thinks those goals are achievable by asking about their personal networks in the community. Once you have a finalized ambassador team, work with them to refine your goals based on their opinions and the campaign’s overall revenue targets.
Rather than waiting to scramble to produce resources when ambassadors need them, show your potential recruits that you’re prepared to fully support them from start to finish. This can reassure ambassadors that getting involved won’t be a heavy lift on their end and that your organization is invested in their success.
We recommend offering these types of resources to ambassadors:
Preparing these materials upfront will also dramatically simplify the process of scaling up your peer-to-peer efforts over time. With a full library of templates, meeting agendas, and tech explainers ready to go, it’s much easier to actively support larger groups of volunteer fundraisers beyond your first ambassador campaign.
Determine how you’ll motivate and engage your volunteer ambassadors in advance. This will give you a solid playbook to refer to throughout the campaign rather than scrambling to come up with solutions on the spot. Try these strategies:
These engagement strategies, especially prizes and public recognition, can be the perfect way to convince potential recruits to get involved. Plus, they’ll make your entire campaign and event more engaging for all of your supporters. When donors know their gifts will help a loved one win a prize (or force their friend to complete a funny challenge), they’ll be much more motivated to chip in.
Many organizations neglect their peer-to-peer strategies because actively managing and supporting large groups of volunteers towards achieving specific goals can be a daunting task. After a tumultuous year for the nonprofit sector, it’s time to think beyond these misconceptions and look for new ways to raise more while engaging those who matter most.
Ambassador campaigns are a scalable, effective way for nonprofits to fine-tune their peer-to-peer strategies while deepening their connections with their most dedicated supporters. You’ll just have to start off on the right foot with a solid recruitment and management process. This overview should give you a strong foundation in these campaigns and the best practices that drive them to success. Happy fundraising!
Author: Kelly Velasquez Hague
Kelly Velasquez-Hague brings over 20 years of fundraising, nonprofit management, and sales/marketing experience to her role as the Director of Content Marketing for OneCause. As a member of the OneCause sales and marketing team, Kelly manages all of the company’s content strategy and execution. She is passionate about empowering great missions and loves that her current role allows her to continue to help nonprofits reach new donors raise more funds for their cause.
Join thousands of Volunteer Management Pros in getting exclusive resources to help you save time and make the biggest impact.